Manager, Office of Tourism

California Governor's Office of Business and Economic Development (GO-Biz); Sacramento (CA); Hybrid; USD 80,000 - 99,000; Full time

Job summary

California Governor's Office of Business and Economic Development (GO-Biz) seeks a Staff Services Manager to plan, organize and lead the California Tourism Assessment Program and the California Welcome Center Program, advancing the state’s tourism marketing, business engagement and service delivery.

Based in Sacramento, the position is permanent and full-time with a hybrid schedule, requiring in-person reporting at headquarters up to four days a week; salary range is $7,172.00 to $8,910.00

Qualifications

• Experience using and managing a CRM system.
• Experience leading a customer success team.
• Knowledge of accounting, financial software, and budget management related to AR, cash handling, and revenue recognition.

Responsibilities

• Plan and lead the California Tourism Assessment Program and the California Welcome Center Program.
• Coordinate and monitor the 22 Welcome Centers across California.
• Provide leadership and program management in a hybrid work environment for the Division of Tourism.

Tools

CRM system

Financial software

Job description

Job Description And Duties

Under the general direction of the Executive Director of the Division of Tourism, the Staff Services Manager plans, organizes and leads the activities of the California Tourism Assessment Program and the California Welcome Center Program. The California Marketing Act provides for the marketing of California through an assessment of businesses that benefit from travel and tourism. The Tourism Assessment Program is responsible for the identification of those businesses and the collection of the assessment. The California Welcome Centers are the official State Visitor Centers offering valuable information and services to travelers. The Division of Tourism is responsible for the monitoring and coordinating of the 22 Welcome Centers in California.

You will find additional information about the job in the Duty Statement.

Working Conditions

Hybrid: This position is eligible for a hybrid telework schedule and requires reporting in-person at headquarters in Sacramento up to 4 times a week.

Position Details

Job Code #: JC-522942

Position #(s): 373-104-4800-XXX

373-104-4800-001

Working Title: Manager, Office of Tourism

Classification: SUPERVISOR I

$7,172.00 - $8,910.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

Department Information

The Governor's Office of Business and Economic Development (GO-Biz) serves as the State of California's leader for job growth and economic development efforts. GO-Biz offers a range of services to business owners including: attraction, retention and expansion services, site selection, permit streamlining, clearing of regulatory hurdles, small business assistance, international trade development, assistance with state government, and much more.

The GO-Biz is committed to enhancing the workforce to improve California's job growth and economic development efforts, through a culture of diversity, equity, inclusion and belonging. All interested candidates are encouraged to apply.

Special Requirements

Exam Requirements: Unless you have transfer or reinstatement eligibility, please take the exam for this classification to obtain eligibility for this position. You can find all exams here: https://calcareers.ca.gov/CalHRPublic/Search/ExamSearch.aspx

Educational Requirements: If you are using education as your basis of meeting the minimum qualifications, you must provide school transcripts. Diplomas are not accepted in lieu of transcripts. Please review the minimum qualifications by clicking the link under the \"Minimum Requirements\" section above.

Employment Application

Interested applicants must fill out the \"Employment History\" section of the State Application (STD 678) with all relevant experience to be considered for this position. GO-Biz will not review attached resumes in lieu of the Employment History section of the State Application (STD 678). Failure to fill out the Employment History section of the State Application (STD 678) will result in disqualification.

Statement of Qualifications:

Interested individuals must submit a SOQ. The SOQ must be in 12-point font, single-spaced, and no more than 3 pages in length. The SOQ must address the following in numerical order; do not consolidate responses:

• Please describe your knowledge and experience using and managing a Customer Relationship Management (CRM) system.


• Please describe your experience in leading a customer success team. Include any knowledge of contact center leadership or software.


• Describe your knowledge and experience with principles of accounting, financial software, and budget management - as it pertains to customer billing accounts receivable management, cash/lockbox management, and/or revenue recognition.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.