Manager - Office Of Access Management

UKH University of Kansas Hospital Authority; United States; On-site; USD 95,000 - 130,000; Full time

Job summary

The University of Kansas Health System is seeking a Manager for the Office of Access Management at the Southlake Campus. This leadership role directs the Access Management team to optimize patient access, reduce friction, and ensure efficient appointment scheduling and capacity management.

You will oversee standards, workflows, and the implementation of best practices, while guiding staffing, budgeting, and HR processes to support high‑quality patient access across services.

Qualifications

• High School Graduate and Bachelor's Degree plus 4 years of relevant experience OR Master's Degree (Healthcare Administration, MBA or related) with 2 years relevant experience.
• EPIC scheduling experience preferred.
• Strong computer skills are required.

Responsibilities

• Manage day-to-day operations for the Office of Access Management.
• Oversee development, coordination and implementation of short- and long-range standardization plans and process improvements.
• Assist Access Specialists with workload prioritization, reviews reports and guidance on resolutions.
• Manage operational and staffing budgets and collaborate on SOPs to optimize appointment scheduling quality.
• Handle HR functions: interviewing, selection, onboarding, training, performance evaluations and policy development.
• Meet key performance metrics for workforce optimization and staff productivity.

Skills

Strong computer skills

Education

Bachelor's Degree + 4 years experience

Master's Degree + 2 years experience

Tools

EPIC scheduling

Job description

Position Title

Manager - Office Of Access Management Southlake Campus

Position Summary / Career Interest

The Office of Access Management Manager is an integral member of the practice leadership team who is responsible for the overall management, coordination and performance of the Access Management team. The Office of Access Management Manager sets priorities and guides the operations in achieving targets set by leadership as well as achieving best practice in accordance with industry standards. The Office of Access Management team is responsible for partnering with practices to optimize access to care and reducing friction for patients navigating the health system. The team is composed of Access Specialists who are responsible for provider schedule template standards and management, information management, identification of divergence of access targets or problems with capacity management, decision tree algorithms, scheduling policies and procedures, regulation of phone call distribution, appointment numbers and scripting, and implementation of best practices.

Responsibilities and Essential Job Functions

Manages the day to day operations for Office of Access Management, oversees the development, coordination and evaluates implementation for short‑and‑long range standardization plans and process improvement within patient access. Provides leadership presence and guidance through direction and role-modeling. Assists Access Specialist with workload prioritization, reviews reports, and provides guidance on resolutions. Responsible to manage operational budget and staffing budget. Collaborates with Director to develop and implement standard operating procedures and ensures adherence to optimize appointment scheduling quality. Manages human resource functions such as interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. Maintains personnel files, including documentation of appropriate staff orientation, competency, training, discipline and performance reviews. Oversees department timekeeping and payroll. Collaborates with HR concerning employee issues and performance. Conducts employee coaching, counseling, disciplinary actions and annual appraisals. Monitors staff adherence to hospital and departmental policies and procedures. Meets key performance metrics regarding workforce optimization and employee productivity, as identified by leadership and Director of Access Management, including scheduler space requirements and technology needs. Reviews recommendations from access team and makes final decisions regarding patient access issues within the clinic. Develops and communicates best practices based on industry intelligence and research. Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

High School Graduate Bachelors Degree plus 4 years of relevant experience OR Master's Degree (Masters in Healthcare Administration, MBA or related field) plus 2 years relevant experience.

Preferred Education and Experience

EPIC scheduling experience.

Knowledge Requirements

Strong computer skills.

Time Type

Full time

Job Requisition ID: R-58686

Important information for you to know as you apply

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail]. Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests. Notice: If you are a Current Employee or Contract Worker, please log into Workday to search for and apply to jobs using the Career application or by searching "Find Jobs". Your application, if submitted using this portal, cannot be moved forward.

About The University of Kansas Health System

As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world‑class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.