Manager, Office of Academic & Community Standards

Capella University; Minneapolis (MN); Hybrid; USD 82,000 - 125,000; Full time

Job summary

A leading university is seeking a Manager for the Office of Academic & Community Standards. This role involves overseeing academic reviews, managing a team, and ensuring policy adherence to promote learner success. The manager will drive process improvements and advocate for learners in a hybrid work environment. The ideal candidate will have extensive experience in higher education administration and strong leadership skills.

Benefits

Comprehensive Benefits

Competitive Salary

Qualifications

• Minimum 5 years in higher education administration or related fields.
• Leadership experience required.

Responsibilities

• Lead and support the OACS team, overseeing academic and conduct reviews.
• Collaborate to establish best practices and improve learner experience.

Skills

Organizational Skills

Decision-Making

Negotiation

Conflict Resolution

Communication

Education

Master's Degree

Doctorate

Tools

Microsoft Office

Job description

Manager, Office of Academic & Community Standards

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Role Overview

The Office of Academic & Community Standards (OACS) is a subdivision of the Registrar's Office, responsible for fostering a fair and ethical academic environment. The OACS manager leads this function, overseeing a team responsible for academic and conduct reviews, learner appeals, and ensuring policy adherence to promote learner success. The manager reports to the registrar and drives process improvements, efficiency, and advocates for learners.

Key Responsibilities

1. Institutional Leadership: Support final appeal decisions, address vulnerabilities, propose process improvements, handle complaints, analyze operational gaps, and participate in cross-functional committees.
2. Strategic Guidance: Collaborate to establish best practices, recommend improvements, advocate for learner success, and ensure confidentiality of records.
3. Departmental Management: Lead, develop, evaluate, and support the OACS team, understanding complex student situations, and fostering a high-performing team.
4. Process & Project Management: Streamline workflows, promote data-driven culture, support projects related to academic integrity, compliance, and continuous process improvement.
5. Strategic Initiatives: Improve learner experience, establish Learner Relations Team, streamline complaint processes, and track resolution effectiveness.
6. Team Well-being: Enhance team morale, conduct SWOT analyses, manage hiring and onboarding, and address team needs.
7. Cross-Functional Collaboration: Build relationships with internal partners, promote collaboration, and facilitate information sharing.
8. Professional Development: Support staff growth through training and development opportunities.

Required Skills & Experience

• Experience in higher education, especially in student conduct and policies.
• Highly organized, tech-savvy, and experienced in remote team management.
• Strong business acumen, decision-making, negotiation, and conflict resolution skills.
• Excellent communication skills and proficiency in Microsoft Office and relevant systems.

Work Experience & Education

• Minimum 5 years in higher education administration or related fields, with leadership experience.
• Master's degree from an accredited university; Doctorate preferred. Degrees must be from accredited institutions.

Additional Information

Hybrid work schedule, occasional travel, ability to lift 20 lbs., and work more than 40 hours when needed. SEI offers comprehensive benefits, a competitive salary range of $82,800 - $124,200, and is an equal opportunity employer.