Manager of Workforce Success

Legacy Healthcare Services; Raleigh (NC); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

401(k)

Paid time off

Group life insurance

CEUs and online CEUs

Licensure reimbursement

Career advancement opportunities

Job summary

Legacy Healthcare Services seeks a Manager of Workforce Success to lead workforce stability, startup readiness, and employee retention. This role collaborates with Operations, Talent Acquisition, and HR to place the right people in the right roles across facilities, ensuring strong employee experiences throughout the employment lifecycle.

The incumbent identifies workforce risks, develops retention tactics, leads startup staffing, and manages transitions to sustain operational continuity and

Qualifications

• Associate or bachelor's degree in HR or related field required.
• 3–5 years of HR or Talent Management experience preferred.
• Healthcare setting experience preferred.
• Experience with UKG Ready and iCIMS preferred.
• Proficiency with Microsoft Office.

Responsibilities

• Develop and execute organization-wide retention strategies to improve engagement and reduce regrettable turnover.
• Partner with operational leaders to forecast staffing needs and prioritize critical roles.
• Forecast vacancies and future staffing needs in partnership with regional and facility leadership.
• Analyze turnover trends, exit feedback, and workforce data to identify root causes and emerging risks.
• Guide leaders through retention decisions, startup staffing, workforce planning, and organizational change.
• Ensure consistent communication and accountability across all workforce retention initiatives.

Skills

Communication

Interpersonal skills

Organization

Customer service

Microsoft Office

Education

HR degree

Tools

Microsoft Office

Job description

Make an impact. Change lives. Live a Legacy.

The Manager of Workforce Success serves as the organization’s strategic leader for workforce stability, startup readiness, and employee retention. This role partners with Operations, Talent Acquisition, and Human Resources to ensure facilities have the right people in the right roles at the right time while creating exceptional employee experiences throughout the employment lifecycle. This leader proactively identifies workforce risks, develops retention strategies, leads startup staffing initiatives, and manages employee transitions to maintain operational continuity and strengthen organizational performance.

• Develop and execute organization-wide retention strategies that improve engagement and reduce regrettable turnover.
• Partner with operational leaders to create targeted retention action plans.
• Analyze turnover trends, exit feedback, and workforce data to identify root causes and emerging risks.

• Facilitate employee engagement discussions and ensure follow-up actions are completed.

• Serve as the HR lead for new facility openings, new contracts, and other startup initiatives.
• Partner with Talent Acquisition and Operations to forecast staffing needs and prioritize critical roles.

• Create contingency staffing plans to ensure appropriate coverage when hiring targets are not met before go-live.

• Support the early employee experience following launch to improve retention, engagement, and operational stability.
• Review resignations and status-change requests before final HR action processing to identify visible retention opportunities.
• Evaluate requests involving PRN transitions, reduced hours, availability reductions, and leave of absence.
• Forecast vacancies and future staffing needs in partnership with regional and facility leadership.

• Analyze regrettable turnover and recommend action plans.

• Guide leaders through retention decisions, startup staffing, workforce planning, and organizational change.
• Ensure consistent communication and accountability across all workforce retention and transition initiatives.

• Serve as a trusted advocate for organizational growth initiatives, including new divisions, startups, and operational changes.

Your Legacy career offers great experiences, work/life balance, and excellent rewards, including:

• Desirable Monday-Friday schedule with no weekend or holiday requirements
• 401(k)
• Medical/dental/vision/prescription/pet insurance for part time/full time employees
• Paid time off (PTO) with rollover and buyout options at year’s end for part time/full time employees
• Company-paid group life
• Flex spending account
• Voluntary life, short-term disability, and long-term disability insurance
• Licensure reimbursement for part time/full time employees
• Company-provided CEUs and unlimited online CEUs for full-time employees
• Career advancement opportunities

Discover what makes Legacy Healthcare Services different:

• Our not-for-profit organization offers personalized therapeutic care for residents within senior living communities, offering rehabilitative care that helps improve their quality of life.
• Our organization was founded by and continues to be led by therapists.
• We are one of the largest providers of on-site senior therapy care in the country, serving nearly 500 senior living communities throughout the U.S. and growing!
• We are leaders in innovation and personalized care, which makes us a preferred provider for senior adults residing in the communities we serve.

Position requirements:

• Associate or bachelor’s degree in Human Resources, Business Administration, Organizational Leadership, or a related field required.
• Minimum of 3-5 years of experience in Human Resources or Talent Management preferred.
• Experience in a healthcare setting preferred.
• Experience with UKG Ready and iCIMS platforms preferred.
• Proficiency with Microsoft Office Professional products.
• Excellent verbal and written communication, interpersonal, and customer service skills.
• Organized, detail-oriented, and flexible.

Pay Range

USD $65,000.00 - USD $80,000.00 /Yr.