Travel Coordinator

Contour Airlines; Smyrna (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Contour Airlines seeks a Travel Coordinator to manage airline, hotel, car, and related travel for crewmembers and management. You will handle training travel, advance bookings, and travel beyond 48 hours.

This role requires strong organizational and communication skills, the ability to work with multiple departments, and a commitment to safety and efficiency. Eligible employees receive comprehensive benefits and NRSA travel privileges.

Qualifications

• Must be 18 years or older and legally authorized to work in the United States.
• Excellent communication, organizational, and customer service skills.
• Ability to coordinate multiple priorities, meet deadlines, and work in a fast-paced environment.
• Pass a 10-year work history review and background check; available to work nights, weekends and holidays.

Responsibilities

• Manage and coordinate airline, hotel, rental car, ground transportation and related travel for crewmembers and management.
• Coordinate all training-related travel arrangements for pilots, flight attendants and staff.
• Manage advance travel bookings and arrangements beyond 48 hours.
• Monitor upcoming travel needs and resolve conflicts to ensure cost-effective options.
• Maintain travel records and liaise with Crew Scheduling, Training and Operations leadership.
• Provide excellent customer service and ensure compliance with travel policies.

Skills

Customer service

Leadership

Communication

Time management

Problem solving

Detail oriented

Teamwork

Independent worker

Decision making

Education

High school diploma or GED

Tools

Microsoft SharePoint

Outlook

Word

Excel

PowerPoint

Job description

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

Full-Time Employee Benefits & Compensation Overview

Insurance

• Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)

401(k) Savings Plan

• Eligibility begins the first day of the month following your hire date.
• The Company offers a matching contribution up to 6% of your eligible compensation.
• Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.

Paid Sick Leave

• Accrual of up to 56 hours of paid sick leave per year.
• Unused sick leave rolls over annually until your sick bank reaches 480 hours.

Vested Vacation Hours

• Eligible to receive vacation hours on January 1st following your hire date.
• These hours will be vested and available for use in accordance with Company policies.

Non-Revenue/Space Available (NRSA) Travel Privileges

• NRSA (non-revenue/space available) travel privileges on Contour Airlines upon hire and access to MyID Travel after 6 months of service.

Leaves of Absence

• Medical Leave
• Non-Medical Family Care Leave
• Maternity and Paternity Leave
• Personal Leave

Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.

Compensation Details

• Competitive salary based on prior work experience.

Equal Employment Opportunity

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Accommodations

Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at [e-mail] .

Join Our Growing Team

Our rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.

Key Responsibilities

• Manage and coordinate airline, hotel, rental car, ground transportation, and related travel arrangements for crewmembers, management personnel, and other company travelers as assigned.
• Coordinate all training-related travel arrangements for pilots, flight attendants, maintenance personnel, and other company employees.
• Manage advance travel bookings for scheduled airline operations.
• Assume responsibility for travel arrangements beyond 48 hours.
• Monitor future travel requirements and proactively identify booking needs and conflicts.
• Maintain accurate travel records and itineraries.
• Coordinate with Crew Scheduling, Flight Coordination, Training, Maintenance, and operational leadership.
• Research and secure efficient and cost-effective travel options.
• Assist with irregular operations by rebooking future travel accommodations.
• Serve as the primary point of contact for training travel logistics.
• Maintain relationships with travel vendors.
• Provide excellent customer service.
• Keep Expense Reports up to date in accordance with internal guidelines.
• Ensure compliance with company travel policies.
• Other duties as assigned by management.

Qualifications

• Be at least 18 years of age.
• Be authorized to work in the United States and able to travel in and out of the United States.
• Must have a valid driver’s license and good driving record.
• Possess high school diploma or GED equivalent.
• Must understand, read, and write English.
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset
• Possess strong leadership and organizational skills.
• Must have well-developed people skills and ability to work with a variety of personalities.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and work in a fast fast-paced environment.
• Maintain strong attention to detail.
• Be self-motivated and able to motivate others.
• Effective decision maker and problem solver.
• Excellent communication skills both written and verbal delivered with tact and professionalism.
• Work independently or as part of a team.
• Able to pass a 10-year work history review and submit to criminal background and fingerprint checks.
• Able to work nights, weekends, holidays, and varying schedules.
• Operational knowledge of laptop and desktop computers, working knowledge of Microsoft SharePoint, Word, Excel, PowerPoint, Adobe Acrobat, or related presentation programs. Operational knowledge of Outlook is required. Competency with internet navigation is also required.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.
• Prior experience in aviation operations, airline travel coordination, crew scheduling, corporate travel services, or Part 135 operations preferred.

Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.