Manager of Student Advocacy and Accountability (HEA)

The City University of New York; New York (NY); On-site; USD 95,000 - 114,000; Full time

Benefits offered by this job

Health plans

Retirement benefits

Tuition waivers for CUNY graduate work

Paid time off

Job summary

New York City College of Technology, part of the City University of New York, seeks a Manager of Student Advocacy and Accountability to lead student conduct operations, oversee disciplinary processes, and coordinate with Academic Affairs, Public Safety and central offices. The role emphasizes fairness, restorative practices, and student success.

Qualifications include a bachelor’s degree with six years’ related experience; a Master’s degree is preferred.

Qualifications

• Bachelor's degree and six years' related experience required.
• Preferred: Master's in Higher Education Administration, Counseling, Student Affairs or related field.
• Familiarity with FERPA, the Clery Act, Title IV programs and student disciplinary/policies.
• Ability to interpret and communicate policies to diverse stakeholders.

Responsibilities

• Lead operations of the student conduct process for the college.
• Investigate incident reports and policy violations under applicable laws and bylaws.
• Track and maintain student conduct records and reports.
• Oversee disciplinary committees and ensure due process compliance.
• Develop holistic approaches to student conduct; manage SAP and Title IV processes.
• Supervise staff and collaborate with Academic Affairs, Public Safety and central administration.

Skills

Conflict resolution

Mediation

Negotiation

Restorative justice

Equitable conduct practices

Policy communication

Organizational skills

Interpersonal skills

Education

Bachelor's degree + 6 years experience

Master’s degree in Higher Education Admin/CStudent Affairs (preferred)

Job description

POSITION DETAILS

New York City College of Technology of the City University of New York (CUNY), a comprehensive college in downtown Brooklyn offering associate and baccalaureate degrees, invites applications for a Manager of Student Advocacy and Accountability.

POSITION DETAILS

New York City College of Technology of the City University of New York (CUNY), a comprehensive college in downtown Brooklyn offering associate and baccalaureate degrees, invites applications for a Manager of Student Advocacy and Accountability.
Reporting To The Assistant Vice President For Student Affairs, The Manager Of Student Advocacy And Accountability Will, In Addition To The CUNY Title Overview

• Lead overall operations of the student conduct process for City Tech, including, but not limited to:
• Investigating incident reports and other alleged policy violations by students in accordance with Article 15 of the CUNY Bylaws (Standards of Conduct and Student Disciplinary Procedures) and article 129-A of the Education Law (Henderson Rules);
• Tracking and maintaining student conduct reports;
• Managing the student conduct process, grievances, and appeals.
• Develop, maintain, and promote an educational and holistic approach to the student conduct process.
• Oversee the Faculty Student Disciplinary Committee to ensure compliance with fair and due process.
• Manage and facilitate the procedures involved in academic integrity cases when the college seeks disciplinary sanction(s) under Article XV of the CUNY Bylaws.
• Issue interim measures, including but not limited to: no-contact orders in advance of student conduct process outcomes when necessary; advise other administrators seeking similar interim measures to support student needs.
• Implement student rights and responsibilities policies and administrative procedures, including:
• Student conduct/disciplinary process;
• Early intervention student support service process;
• Resolution of student grievances, appeals, and complaints;
• Utilization of the Behavioral Intervention Team (BIT).
• Create and maintain collaborative and productive partnerships with Academic Affairs, Student Affairs, Public Safety, college administrative offices and the City University of New York Central Office.
• Liaise closely with Public Safety regarding general campus safety/climate and Clery Act reporting and disclosure, and with the Office of Compliance and Diversity on Title IX, discrimination, and harassment complaints.
• Maintain the integrity of student conduct records and database.
• Manage student conduct record requests;
• Administer the review and implementation of the Satisfactory Academic Progress (SAP) procedure, including the monitoring of compliance with Federal regulations.
• Process Title IV appeals.
• Supervise and provide professional guidance to office support staff.

Qualifications

MINIMUM QUALIFICATIONS

Preferred Qualifications

Bachelor's degree and six years' related experience required.

• Master’s degree, preferably in Higher Education Administration, Counseling, Student Affairs or a related field.
• Familiarity with and understanding of FERPA, the Clery Act, Title IV financial aid programs, and general student disciplinary, conduct, and academic progress policies in a higher education setting.
• Proficiency in conflict resolution, mediation, and negotiation.
• Strong knowledge of restorative justice frameworks, alternative dispute resolution, and educationally focused conduct administration.
• Demonstrated experience implementing equitable and culturally responsive conduct practices that support diverse student populations.
• Background in balancing student accountability, student well-being, and educational outcomes.
• Ability to interpret and effectively communicate policies and procedures to students, faculty members, administration and other stakeholders.
• Excellent organizational, communication, collaboration and interpersonal skills.

Cuny Title Overview

Manages the development, implementation, monitoring, and evaluation of student programs and quality of life issues, promoting the personal development of a diverse student population.

• Evaluates student needs and trends to develop a range of student services
• Develops and administers specific programs and general activities in support of student needs
• Develops relationships with college departments and outside community organizations to understand student needs and available development opportunities
• Represents the College in campus-wide and university-wide groups and councils focusing on priority student issues
• Manages staff, fiscal resources, and facilities supporting student affairs activities
• Performs related duties as assigned.

Job Title Name: Student Life Manager

CUNY TITLE

Higher Education Associate

FLSA

Exempt

Compensation And Benefits

$94,909 - $113,982. Salary commensurate with education and experience.

CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 3.5% effective 9/01/2026, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

How To Apply

Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.

Candidates should provide a resume and cover letter.

CLOSING DATE

Open until filled, with review of applications to begin on or after September 10, 2026.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID: 32658

Location: NYC College of Technology

Job Type: Full-Time