Manager of Software Engineering - Encompass Administrator

Testing Site - JPMC; Columbus (OH); On-site; USD 150,000 - 190,000; Full time

Job summary

JPMorganChase in the United States seeks a Manager of Software Engineering to lead multiple teams within Consumer & Community Banking. You will guide day-to-day activities, ensure compliance with business requirements, and drive best practices across projects.

The role emphasizes leadership of technologists, architectural oversight of Encompass-based lending platforms, and collaboration with stakeholders to deliver secure, scalable solutions.

Qualifications

• Formal training or certification on software engineering concepts and 5+ years applied experience.
• 2+ years of experience leading technologists to manage complex items.
• Hands-on Encompass Administrator with 7+ years configuring and maintaining Encompass LOS.

Responsibilities

• Lead multiple software engineering teams and guide day-to-day implementation activities.
• Ensure compliance with standards, requirements, and tactical best practices.
• Provide coaching and direction for engineers from entry to mid-level levels.
• Forecast budgets and resources, escalate issues, and coordinate across teams.
• Drive IT system integrations, workflow improvements, and lending platform changes.
• Set expectations for output, practices, and collaborations across stakeholders.

Skills

Leadership experience

Software engineering concepts

Encompass Administrator

JavaScript

REST APIs

CI/CD pipelines

Git workflows

Team leadership

Talent development

Cloud native

Education

Encompass Administrator certification

Software engineering fundamentals training

Tools

Encompass LOS

GitHub

REST API development

Job description

This is your chance to change the path of your career and guide multiple teams to success at one of the world's leading financial institutions.

As a Manager of Software Engineering at JPMorganChase within the Consumer & Community Banking, youlead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team's work adheres to compliance standards, business requirements, and tactical best practices.

Job responsibilities

• Proven track record in supporting mortgage operations by enhancing workflow efficiency, ensuring compliance, and managing system integrations.
• Provides guidance to immediate team of software engineers/system analysts on daily tasks and activities.
• Ensures optimal performance of all Home Lending systems leading to enhanced productivity and adherence to compliance regulations.
• Design and maintain custom input forms, business rules, field triggers, loan programs, and personas to streamline lending workflows.
• Support system upgrades, testing, and change management, ensuring minimal disruption during releases.
• Sets the overall guidance and expectations for team output, practices, and collaboration.
• Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks.
• Be accountable for decisions that influence teams' resources, budget, tactical operations, and the execution and implementation of processes and procedures.
• Identifies and mitigates issues to execute a book of work while escalating issues as necessary, along with ensuring successful collaboration across teams and stakeholders.
• Provides input to leadership regarding budget, approach, and technical considerations to improve operational efficiencies and functionality for the team.
• Creates a culture of diversity, opportunity, inclusion, and respect for team members and prioritizes diverse representation.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, 2+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise
• Experienced Encompass Administrator with over 7+ years of hands-on expertise in configuring, customizing, and maintaining the Encompass LOS platform to support retail, wholesale, and correspondent lending channels.
• Familiarity with API calls, Encompass plugins, OOP framework, and version control tools like GitHub.
• Exposure to JavaScript, particularly in the context of Encompass Web.
• Experience in writing and maintaining REST / SOAP Based APIs.
• Working Knowledge of CI/CD pipelines, Git -based workflows or configuration-as-code practices.
• Experience leading teams of technologists.
• Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives.
• Experience with hiring, developing, and recognizing talent.
• In-depth knowledge of the services industry and their IT systems.
• Practical cloud native experience.

Preferred qualifications, capabilities, and skills

• Experience working at code level as the role is approximately 30% hands on and 70% managerial however can change based on day to day activities.
• Enable business capabilities through technical innovation and process improvements.
• Interpret technical and business objectives, identifying challenges and providing innovative solutions to address them.