Manager of Retail Outlet Store & Sustainability

Cincinnatigoodwill; Woodlawn (MD); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Manager for their Thrift Outlet Store and Sustainability Program. This role involves overseeing the operations of a high-volume thrift outlet and integrated recycling initiatives, ensuring alignment with revenue maximization and operational efficiency. The successful candidate will lead a multifunctional team, manage vendor relations, and drive performance through data-driven decisions. Join a mission-driven organization that values sustainability and community engagement, and make a significant impact in reducing landfill contributions while promoting reuse and recycling.

Qualifications

• 5+ years in retail management or sustainability-focused environments.
• Strong knowledge of salvage markets and recycling best practices.

Responsibilities

• Oversee daily operations of thrift outlet and recycling programs.
• Develop strategies to improve throughput and financial performance.
• Manage vendor relations and negotiate contracts.

Skills

Retail Management

Sustainability Practices

Vendor Negotiation

Team Leadership

Financial Analysis

Communication Skills

Education

Bachelor's Degree in Business

Bachelor's Degree in Sustainability

Bachelor's Degree in Environmental Science

Job description

Department: Operations / Sustainability
Reports To: Director Logistics & Operations
Location: Woodlawn – Building C
Position Summary:
The Manager of the Thrift Outlet Store and Sustainability Program is responsible for the strategic and day-to-day oversight of a high-volume thrift outlet store, integrated recycling program, and salvage brokerage operations. This position ensures that all efforts are aligned to maximize revenue, enhance operational efficiency, and minimize landfill contributions. The manager serves as the senior leader of a multifunctional facility, driving performance across outlet sales, recycling streams, and salvage product sales through effective team leadership, vendor relations, and data-driven decision-making.
Key Responsibilities:
Operational Leadership

• Oversee the daily operations of the thrift outlet store and co-located recycling/salvage operations.
• Develop and implement operational strategies to improve throughput, quality control, and financial performance.
• Ensure compliance with safety, environmental, and organizational standards.
• Monitor inventory flow, pricing strategies, and merchandising approaches aligned with secondary market demands.

Sustainability & Recycling Program Oversight

• Manage and expand the organization’s recycling and landfill diversion initiatives.
• Track and report on diversion rates and environmental impact metrics.
• Identify and implement new streams for materials recovery and reuse.

Salvage Brokerage & Vendor Relations

• Maintain and grow productive relationships with salvage brokers, recyclers, and secondary market buyers.
• Negotiate favorable contracts and pricing for all outgoing salvage goods and recyclable materials.
• Monitor market trends to optimize product placement in appropriate resale or salvage channels.

Team Management

• Hire, train, supervise, and evaluate staff across outlet and recycling functions.
• Create and manage team schedules to ensure coverage and efficiency.
• Drive a positive, performance-based culture rooted in accountability, respect, and development.

Customer & Community Engagement

• Ensure a clean, safe, and welcoming environment for customers.
• Resolve customer concerns professionally and in alignment with organizational values.
• Promote the mission of sustainability and reuse within the community and among customers.

Financial & Performance Accountability

• Manage budget, payroll, and operating costs to ensure profitability.
• Analyze sales data, diversion rates, and other KPIs to make informed business decisions.
• Prepare and present reports to senior leadership on operational and environmental performance.

Qualifications:

• Education: Bachelor’s degree in Business, Sustainability, Environmental Science, Supply Chain, or related field preferred. Equivalent experience considered.
• Experience: Minimum 5 years of experience in retail management, warehouse operations, or sustainability-focused environments, including team supervision.
• Strong knowledge of salvage markets, recycling best practices, and resale operations.
• Proven ability to negotiate, manage vendor relationships, and drive operational improvements.
• Excellent leadership, communication, and organizational skills.

Working Conditions:

• Fast-paced, physically active environment including warehouse and retail floor.
• Requires standing, walking, lifting up to 50 lbs, and use of standard office and warehouse equipment.
• Occasional travel to broker sites or sustainability conferences may be required.

If you’re looking for a rewarding, fulfilling experience, please join our team!!
Please complete application and attach resume with detailed work experience.Incomplete applications will not be considered for the position.

EEO Employer/Vet/Disabled