Manager of Retail Operations

Jacksonville Icemen; Port Wentworth (GA); On-site; USD 52,000 - 75,000; Full time

Job summary

Ghost Pirates Ice Cove in Port Wentworth, GA is hiring a Manager of Retail Operations to lead the retail store and pro shop. You will recruit, train, and supervise staff, maintain an organized, customer-focused environment, and drive sales performance.

The role emphasizes staff development, inventory control, and executing promotions while adhering to safety standards. A related-field degree or equivalent experience with 3+ years in retail management is required, with hockey knowledge preferred.

Qualifications

• Bachelor’s degree or equivalent experience with 3+ years of retail management.
• 2+ years in sports retail; hockey/skating preferred.
• Strong hockey equipment knowledge and passion for hockey/figure skating.
• Experience leading and developing team members.
• Attention to inventory, merchandising, and store presentation.
• Excellent written and verbal communication.
• Proficient in POS systems and Microsoft Office.
• Able to work nights, weekends, holidays; lift up to 50 pounds.

Responsibilities

• Lead and develop retail staff to drive sales and deliver exceptional customer service.
• Oversee daily store operations, ensuring a clean, organized, safe, and welcoming environment.
• Monitor inventory, merchandising, and receiving; manage cycle counts and stockroom organization.
• Oversee promotions, events, and marketing initiatives while ensuring safety and policy compliance.

Skills

Staff Leadership

Communication Skills

Inventory Management

Customer Service

Training & Development

Flexible Scheduling

Attention to Detail

Education

Bachelor’s degree or equivalent experience

Tools

POS Systems

Microsoft Office

Job description

Manager of Retail Operations

Ghost Pirates Ice Cove - Manager

Port Wentworth, GA

Apparel

Job Title: Manager, Retail Operations

Department: Retail Operations

Reports To: General Manager/ Director, Retail Operations

Scope and Nature of Role

The Manager of Retail Operations is responsible for the day-to-day operation, organization, and overall performance of the retail store and pro shop at Ghost Pirates Ice Cove. This role focuses on leading and developing staff, maintaining an organized and customer-focused environment, driving sales performance, and ensuring operational standards are consistently executed.

Key Responsibilities

Staff Leadership & Development

• Recruit, train, schedule, and supervise retail sales and service associates.
• Communicate clear expectations, goals, and performance standards to team members.
• Provide ongoing coaching, training, and performance feedback to ensure a high-performing team.
• Conduct regular performance evaluations and support employee development.
• Foster a positive, customer-focused culture while leading by example.
• Manage labor schedules and payroll expenses in alignment with business needs and budget guidelines.

Store Operations & Organization

• Oversee daily store operations to ensure a clean, organized, safe, and welcoming environment.
• Ensure all company policies, procedures, and operational standards are consistently followed.
• Maintain an attractive and well-merchandised sales floor, stockroom, and service areas.
• Coordinate and oversee sharpening, repair, and service operations while ensuring compliance with safety procedures.
• Support the execution of promotions, special events, and marketing initiatives.

Inventory & Merchandising

• Monitor inventory levels and communicate replenishment needs to management.
• Oversee receiving, stocking, merchandising, and inventory organization.
• Maintain accurate inventory practices through cycle counts and established inventory procedures.
• Ensure product displays are visually appealing, organized, and support sales objectives.
• Assist with pricing, promotions, markdowns, and inventory management strategies.

Customer Experience

• Deliver and promote exceptional customer service standards throughout the store.
• Build strong customer relationships through proactive engagement and problem resolution.
• Ensure all team members provide a knowledgeable, professional, and welcoming shopping experience.

Qualifications

• Bachelor’s degree in a related field or equivalent experience with a minimum of 3 years of management experience in retail operations
• 2+ years working in sports retail; hockey/skating highly preferred
• High level of hockey equipment knowledge and passion for hockey and/or figure skating
• Experience leading, mentoring and developing team members
• Attention to detail in inventory management, merchandising, and store presentation.
• Excellent written and verbal communication skills
• Strong working knowledge of retail POS systems and Microsoft Office
• Ability to work a flexible schedule including, nights, weekends and holidays
• Ability to work for long periods of time while standing and lift up to 50 pounds

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.