Manager of Residential Care & Support

Thistle Farms; Nashville (TN); Vor Ort; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

Thistle Farms in Nashville is seeking a Manager of Residential Care and Support to oversee daily operations of the Safe House and Long-Term Residential Program, ensuring trauma-informed, survivor-centered services. You will supervise residential staff, coordinate admissions, care plans, and transportation, and ensure compliance with health and safety standards.

Working with the Clinical Director and People & Culture, you’ll lead hiring and training, monitor outcomes, manage budgets, and

Qualifikationen

• Bachelor’s degree required; Master’s preferred.
• Minimum five years of progressive experience in residential services or related human services.
• Two years of supervising multi-disciplinary teams.
• Valid driver’s license and clean driving record; travel between properties.
• Pre-hire background screening clearance.
• Trauma-informed, survivor-centered approach is essential.

Aufgaben

• Oversee daily operations of the Safe House and Long-Term Residential Program.
• Coordinate staffing, admissions, discharges, and transitions.
• Ensure safe, clean, compliant homes and coordinate maintenance as needed.
• Monitor resident care plans, assessments and discharge plans.
• Provide consultation on resident safety and behavioral concerns.
• Ensure services are trauma-informed, recovery-informed and restorative.
• Lead hiring, onboarding and training for Residential Services staff.
• Collaborate with Clinical Director and People & Culture on staff development.
• Manage program budgets and compliance with grants and licensure.

Kenntnisse

Trauma-informed care

Crisis intervention

Motivational interviewing

Housing first principles

Survivor-centered practices

Organizational leadership

Conflict resolution

Decision-making

Time management

Regulatory compliance

Communication

Coalition building

Ausbildung

Bachelor’s degree in Social Work, Psychology, Human Services, Public Administration, or related field

Master’s degree preferred

Tools

Microsoft Office

Apricot

Jobbeschreibung

# Manager of Residential Care & SupportResidential Offices - Nashville, TN 37209## OverviewPosition TypeFull TimeJob ShiftDayEducation Level4 Year DegreeTravel PercentageNegligibleCategoryManagement## Description**Position Summary**Thistle Farms is a nonprofit social enterprise dedicated to helping women survivors recover and heal from prostitution, trafficking, and addiction. We do this by providing a safe place to live, meaningful jobs, and a lifelong sisterhood of support. The Manager of Residential Care and Support provides day-to-day operational management of Thistle Farms' Residential Services Program, including the Safe House Crisis Stabilization Program and Long-Term Residential Program. This position is responsible for ensuring high-quality, trauma-informed, survivor-centered services while overseeing residential operations, staff supervision, resident care coordination, program compliance, and community partnerships. Working closely with the Clinical Director, the Manager of Residential Care and Support ensures residents receive coordinated, individualized services that promote safety, healing, recovery, and long-term independence. The Manager provides direct supervision, coaching, and performance management to residential staff while maintaining oversight of admissions, resident transitions, case coordination, transportation services, and residential operations. **Position Responsibilities****Essential Responsibilities**1. Oversees daily operations of the Safe House and Long-Term Residential Program, ensuring services operate safely and efficiently. 1. Coordinates daily program operations including staffing, census management, admissions, discharges, and transitions. 2. Ensures residential homes are safe, clean, organized and compliant with health and safety standards; coordinates maintenance and repairs, as needed. 3. Monitors resident care plans, assessments and discharge plans to ensure residents receive timely, coordinated, person-centered services. 4. Provides consultation regarding resident safety, behavioral concerns, and conflict resolution. 5. Ensures program services and practices are trauma-informed, recovery informed and restorative. 6. Reviews resident care plans, assessments and discharge plans for quality and compliance. 7. Ensures residents receive timely access to medical care, behavioral healthcare services, government benefits, employment services, education, transportation and community resources. 8. Oversees resident transportation coordination.2. Provides leadership and supervision to Residential Services team members. 1. Leads hiring, onboarding and training for Residential Services team members. 2. Provides immediate supervision and coaching on trauma-informed care, crisis intervention, professional boundaries, and resident engagement. 3. Collaborates with People & Culture to develop staff training plans and identify professional development opportunities. 4. Promotes employee wellbeing through supportive supervision aimed at reducing compassion fatigue. 5. Ensures team members consistently adhere to program processes and documentation standards. 6. Conducts routine case consultations and resident reviews; addresses opportunities for improvement in a timely manner. 7. Ensures adequate staffing coverage based on program schedules, census and caseload. 8. Provides leadership support for crisis intervention and de-escalation.3. Provides administrative oversight and leadership for quality, compliance, and financial stewardship. 1. Monitors compliance with organizational policies, licensing standards, grant requirements and best practices in partnership with the Clinical Director. 2. Conducts routine documentation audits and quality assurance reviews. 3. Consistently tracks and monitors program outcomes, develops and implements corrective action plans to address program deficiencies. 4. Assists the Clinical Director with ensuring grant, licensure and compliance requirements are consistently communicated and met. 5. Monitors residential budget alignment to include staffing, time management and supplies.**Additional Responsibilities**1. Assists team members with complex resident situations and crisis management.2. Collaborates with National Network team members for cross referrals.3. Prepares reports and program data, as needed.4. Assists with policy and procedure development, as needed.5. Completes all assigned training within a timely manner.6. Fosters collaborative community partnerships.7. Performs other duties as assigned.## Qualifications**Minimum Requirements****Education and Experience**Position requires a Bachelor’s degree, a Master's degree in Social Work, Counseling, Psychology, Human Services, Public Administration, or a related field is preferred. Requires a minimum of five (5) years of progressive experience in residential services, behavioral health, human trafficking services, supportive housing or related human services and two (2) years of experience supervising multi-disciplinary teams. **Physical Requirements*** Position requires the ability to sit, stand, walk, bend and navigate throughout residential facilities, including stairs.* Position requires the ability to occasionally lift and carry up to 20 lbs.* Position requires the ability to travel locally between residential properties and community partner locations.**Other Requirements*** Holds a valid driver’s license and acceptable driving record.* Requires clearance of pre-hire background screening.**Skill Competencies*** Demonstrates strong knowledge of trauma-informed care, crisis intervention, motivational interviewing, housing first principles, harm reduction, and survivor-centered practices.* Demonstrates strong organizational leadership, conflict resolution, and decision-making skills.* Demonstrates strong organization and time management skills.* Demonstrates a high level of professional judgement and discretion.* Demonstrates a foundational knowledge of regulatory and compliance for behavioral health and/or social services.* Demonstrates the ability to effectively communicate and collaborate with individuals from a variety of backgrounds and lived experiences.* Demonstrates the ability to foster a positive, trauma-informed workplace culture.* Demonstrates the ability to collaborate and coalition build with both internal and external partners and stakeholders.* Demonstrates technical proficiency to include Microsoft Office suite and case management software, preferably Apricot.* Demonstrates a commitment to Thistle Farms’ mission and core values.