Manager of Regional Service Centers

The TJX Companies, Inc.; Marlborough (MA); On-site; USD 117,000 - 152,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

HSA

Life insurance

Disability insurance

Paid holidays/vacation

EAP

Incentive programs

Tuition reimbursement

Scholarship program

Adoption/surrogacy assistance

Smoking cessation

Child care/cell phone discounts

Pet/legal insurance

Credit union

Referral bonuses

Job summary

The TJX Companies, Inc. seeks a Regional Manager of Service Centers to lead multi-building operations, partner with 3PLs, and drive service levels and cost efficiency. The role reports into regional leadership and requires strong transportation and supply chain expertise.

Responsibilities include KPI tracking, budget management, and ongoing process improvements. Travel up to 80% is expected to support stores and distribution networks.

Qualifications

• Bachelor’s degree or related job experience.
• 7–10 years in operations/transportation with 4+ years of leadership.
• Strong analytical, communication, and problem‑solving skills.

Responsibilities

• Oversee transportation for stores from assigned Service Centers and optimize routes.
• Manage 3PL Service Center operations, service levels, and KPI adherence.
• Lead peak season plans and cross-functional collaboration.
• Ensure SOPs and best practices are followed across partner sites.
• Drive performance against KPIs and budgets; initiate corrective actions.
• Collaborate with field leadership, store ops, and logistics providers.
• Identify and implement optimization to reduce costs and improve service.
• Design service centers and delivery runs to maximize productivity.
• Willingness to travel up to 80% of the time.

Skills

Operations leadership

Transportation ops

KPI execution

Cost optimization

Analytical mindset

Communication skills

Influence skills

Remote travel

Education

Bachelor’s degree

Job description

TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Manager of Regional Service Centers

Our Regional Manager of Service Centers is a critical position in our Supply Chain. The right person is responsible for all Financial Budgets, Operations and Service Standards in an assigned TJX Service Center Region consisting of multiple buildings. As Regional Manager of Service Centers you will work closely with our 3PL partners to ensure product is received, processed, and delivered to our stores (TJ Maxx, Marshalls, Sierra, HomeGoods). You will monitor performance against established KPIs and budget and make recommendations to improve overall operations and cost. Come join us and embrace the many opportunities in a high growth area of our business.

Major Areas Of Responsibility

• Drives transportation operations for stores shipped out of assigned Service Centers, including transportation optimization, execution of return logistics and peak season strategies
• Oversees management and execution of 3PL managed Service Center operations, customer service and KPI standards
• Drives Peak Season plans / strategies and execution to support the challenging needs of the business
• Oversees all 3PL partner obligations are met and SOPs / best practices are executed at standard or better
• Consistently delivers operational performance against established KPIs and budget, performs rooting-cause analysis as needed and creates necessary action plans to manage performance
• Interacts with Field Leadership, Store Operations, Loss Prevention, SC Providers and transportation providers to ensure overall execution of service/standards maximizes TJX profitability
• Identifies and leads implementation of optimization and process improvement initiatives, driving service enhancement and cost savings
• Drives optimum operational design of service centers layout and store delivery runs to enable optimum service, productivity and flow of goods to stores, incorporating new stores as necessary
• Must be able to travel 80% of the time

Minimum Requirements To Be Successful

• Bachelor’s degree preferred or related job experience
• 7-10 years proven track record in an operations / transportation environment, with 4+ years of leadership experience
• Operational acumen
• Supply chain expertise
• Analytical and problem-solving mindset
• Ability to influence without authority
• Metrics, process, and efficiency focus
• Excellent communication skills
• Strong interpersonal and partner influencing skills
• Proven people leadership and development capabilities
• Change management skills
• Ability to work independently in a remote travel capacity
• Off-price model understanding

Benefits

• Associate discount
• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long-term disability
• paid holidays/vacation /sick/bereavement/parental leave
• EAP
• incentive programs for management
• auto/home insurance discounts
• tuition reimbursement
• scholarship program
• adoption/surrogacy assistance
• smoking cessation
• child care/cell phone discounts
• pet/legal insurance
• credit union
• referral bonuses

All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address

300 Value Way

Location

USA Home Office Marlborough MA 300 Value Way

This position has a starting salary range of $117,000.00 to $152,100.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.