Manager of Product Education

Decisions; Durham (NC); Presencial; USD 120 000 - 160 000; Tempo integral

Resumo da oferta

Decisions is seeking a Manager of Product Education to own the strategy, content, and delivery of training for customers, partners, and new employees. You will lead a team of instructional designers and trainers, reporting to the Chief Product Officer.

You will transform a fast-moving platform into clear learning paths, hands-on labs, and certifications, partnering with Product, Engineering, Customer Success, and Marketing so education ships with every release.

Qualificações

• 5+ years in technical training, product education, or enablement for a B2B software product.

Responsabilidades

• Lead and grow the instructional-design/training team; set priorities and career development.
• Own curriculum; build role-based learning paths across self-paced courses, labs, and live sessions.
• Run certification programs, including exam design and renewal as platform evolves.
• Collaborate with Product, Engineering, Customer Success, and Marketing to release education with every product release.
• Oversee live training, partner enablement, and in-person events; teach sessions when needed.
• Onboard new employees with HR and department heads for technical and customer-facing teams.
• Manage LMS, authoring tools, and SCORM content; keep courses on-brand and up-to-date.
• Maintain product documentation and ensure content is accurate, searchable, and current.
• Measure impact: enrollments, completions, certifications, CSAT, and adoption metrics; report to leadership.
• Support go-to-market with education content for marketing, briefings, and customer launches.

Conhecimentos

Technical training

People management

Instructional design

Adult learning

LMS administration

Content authoring

Presentation & facilitation

Communication

Formação académica

Experience with ADDIE/SAM

Ferramentas

Docebo

Articulate Rise

Storyline

SCORM

Descrição da oferta de emprego

At Decisions, we help organizations make work easier through intelligent process orchestration. Our platform brings workflows, rules, approvals, and AI together so teams can simplify complex processes, move faster, and focus on the work that matters most. Behind that platform is a team of curious, collaborative people who take ownership, support one another, and care about creating real impact for our customers. If you’re excited by meaningful work, smart teammates, and opportunities to grow, Decisions could be a great place for you.

About the Role

The Manager of Product Education owns the strategy, content, and delivery of Decisions training for customers, partners, and new employees. You will lead a team of instructional designers and trainers, reporting to the Chief Product Officer.

You will turn a powerful, fast-moving platform into clear learning paths, hands-on labs and certifications. You will partner closely with Product, Engineering, Customer Success, and Marketing so education ships alongside every release.

What you'll do

• Lead and grow the team. Hire, coach, and set priorities for instructional designers and trainers; run planning, reviews, and career development.
• Own the curriculum. Build and maintain role-based learning paths (builder, administrator, developer, partner) across self-paced courses, labs and live sessions.
• Run certification. Manage the Decisions certification program, including exam design, item quality, pass-rate analysis, and renewal as the platform evolves.
• Keep pace with the product. Work with Product and Engineering to plan education for each release so training is ready when features ship.
• Deliver great live training. Oversee instructor-led workshops, partner enablement and in-person events, and teach sessions yourself when needed.
• Onboard new employees. Partner with HR and department heads on platform onboarding for new hires across technical and customer-facing teams.
• Manage the learning stack. Own the LMS, authoring tools, and SCORM content, keeping courses on-brand, accessible, and current.
• Maintain product documentation. Own the documentation articles and the systems behind them, keeping content accurate, searchable, and updated with each release.
• Measure impact. Track enrollments, completions, certifications, CSAT, and links to adoption and support volume; report results to leadership.
• Support go-to-market. Contribute education content for marketing, analyst briefings, and customer-facing launches.

What you bring

• 5+ years in technical training, product education, or enablement for a B2B software product.
• 2+ years managing people, ideally a team of instructional designers, trainers, or both.
• Hands-on experience building courses with adult learning principles and instructional design models such as ADDIE or SAM.
• Comfort learning complex technical products quickly and explaining them to both technical and business audiences.
• Experience running an LMS and authoring tools (for example Docebo, Articulate Rise or Storyline) and working with SCORM packages.
• Strong facilitation skills, in person and virtual.
• Clear writing and the judgment to prioritize when Product, Sales and Support all need something at once.

Nice to have

• Experience with low-code or no-code platforms, workflow automation, rules engines or BPM.
• Background designing or running a certification program.
• Familiarity with integrations, APIs, databases or AI agents.
• Experience with partner or channel enablement.
• Experience planning hands-on training events or user conferences.