Manager of Patient Access

Lakeshore Bone & Joint Institute; Chesterton (IN); On-site; USD 50,000 - 75,000; Full time

Job summary

Lakeshore Bone & Joint Institute in Chesterton, IN is seeking a Patient Access Manager to lead daily patient access and medical secretary operations, coordinating scheduling, registration, and communications to improve the patient experience.

The role directs facility-based staff, plans on-call rosters, oversees PTO and timekeeping, supports E-Prescribing and clinic workflows, and collaborates across departments to ensure smooth front-desk functions across Lakeshore's northwest Indiana

Qualifications

• High school diploma or equivalent required.
• Bachelor's or associate degree in related field preferred.

Responsibilities

• Review on-call calendars and daily provider schedules; distribute to stakeholders.
• Create weekly schedules for medical secretaries, New Patient Registration, and Switchboard.
• Manage medical secretaries' schedules including PTO, transfers and vacancies.
• Manage payroll by reviewing timecards and making necessary changes.
• Coordinate coverage between registration and medical secretaries.
• Compile weekly New Patient Distribution reports for Exec. Admin.
• Draft “No See” letters as needed.
• Monitor calls for medical secretaries and New Patient Registration.
• Assist with schedule planning and template updates to keep the No Clinic schedule current.
• Assist providers with E-Prescribing and review clinic drives.
• Cover providers when employees are out of the office.
• Support Medical Secretaries, NP Reg and Switchboard on issues and questions.
• Conduct interviews and ensure new hires are trained correctly.
• Set up portals for MCD, Inspect, Cover my meds and Availity for new staff.
• Other duties as assigned.

Skills

Problem solving

Teamwork

Time management

Adaptability

Professionalism

Education

High school diploma

Bachelor's degree

Job description

Join the Lakeshore Bone & Joint Institute Team!

As the region’s subspecialty orthopedic group, Lakeshore Bone & Joint Institute has served the orthopedic needs of northwest Indiana since 1968. With state-of-the-art facilities conveniently located in Chesterton, Crown Point, Michigan City, Portage, and Schererville, we are dedicated to delivering the exceptional, compassionate care to our patients to keep them moving and enjoying life.

Job Summary

The Patient Access Manager assists with daily patient access and medical secretary operations. This position leads facility-based staff with integrity and purpose to enhance the patient experience through scheduling, follow up, registration, etc.

Essential Job Functions

• Review On-Call Calendars, make schedules daily of which providers are on call for all hospitals, distribute to all parties.


• Create Medical Secretary, New Patient Registration, and Switchboard schedules weekly.


• Manage the schedule of the medical secretaries through management of PTO, transfers, vacancies, etc.


• Manage the payroll for employees reporting to the position through review of timecards and make necessary changes as they occur.


• Coordinate coverage between registration and medical secretaries.


• Compile New Patient Distribution reports weekly and send to Exec. Admin.


• Draft “No See” letters as needed.


• Monitor incoming, outgoing, and missed calls for all medical secretaries and New Patient Registration.


• Assist with schedule planning and template changes to keep the “No Clinic” schedule up to date.


• Assist providers with E-Prescribing and review clinic drives.


• Cover providers when employees are out of office as needed.


• Assist Medical Secretaries, NP Reg and Switchboard with all issues, questions, and concerns, assist providers with Med Secretaries, New Patient Registration, and Switchboard issues.


• Conduct interviews and ensure new hires are trained correctly.


• Setting up portals for MCD, Inspect, Cover my meds and Availity for all incoming employees.


• Other duties as assigned.

Qualifications

High school diploma or equivalent required.

Bachelor's or associate degree in related field preferred.

Required Skills

• Proactively identify and develop effective solutions


• Cooperate with other individuals and departments


• Complete assignments in a timely and satisfactory manner


• Adapt well to changes in policy and job demands


• Demonstrate professionalism with co-workers and the public

Physical Requirements

While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening shifts. Work may hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

Work Environment

Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Work may involve interaction with injured or sick patients. Travel between all Lakeshore Bone & Joint facilities is required for this position.

Equal Employment Opportunity & Accommodation Statement

Lakeshore Bone & Joint is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.