Manager of Nurse Care Coordination

University of Washington Medical Center; Seattle (WA); On-site; USD 140,000 - 190,000; Full time

Job summary

UW Medical Center-Montlake is seeking a Manager of Nurse Care Coordination to lead day-to-day and strategic operations across the care continuum. The role oversees a team of about 26 RNs, drives staff development, and ensures timely progression of care with cross-functional collaboration.

The position emphasizes quality assurance, discharge planning optimization, and active participation in leadership initiatives for staff engagement and training.

Qualifications

• MSN required with RN licensure in WA.
• 7 years of RN experience.
• 5 years in a hospital care coordination role.
• Active RN license to practice in Washington State.
• Certification as ACM or CCM within a year of hire.

Responsibilities

• Directs and oversees day-to-day and strategic department operations.
• Manages an estimated 26 employees (primarily RNs).
• Develops and assesses employee skills, monitors and manages performance, and completes timekeeping.
• Acts as an expert resource for staff questions.
• Takes corrective action when performance is not acceptable.
• Oversees quality assurance and safety standards.
• Works to continually improve the quality of services.
• Collaborates with other departments to track LOS, discharge delays, and readmission metrics.
• Reports on metrics regularly.
• Identifies best practices in progression of care, discharge planning, and transitions of care.
• Works with interdisciplinary team and physician advisors to ensure timely patient progression.
• Assists leadership on initiatives like engagement, retention, and training on care coordination issues.

Skills

Nurse leadership

Care coordination

Staff development

Performance management

Education

MSN

Job description

UW Medical Center-Montlake has an outstanding opportunity for a Manager of Nurse Care Coordination.

WORK SCHEDULE

• Full time / 100% FTE
• Primarily day shifts, Monday-Friday
• One week of on‑call per month

DEPARTMENT DESCRIPTION

The Nurse Care Coordinator Manager oversees the staff and processes that support coordinated patient flow throughout the care continuum, including emergency services, pre‑admission, inpatient stay, and post‑acute care strategies. The department ensures all incoming patients are screened to identify potential discharge barriers and readmission risks, and ensures that all service teams are moving the patient forward to discharge, eliminating or limiting barriers throughout the stay.

PRIMARY JOB RESPONSIBILITIES

• Directs and oversees day-to-day and strategic department operations
• Manages an estimated 26 employees (primarily RNs)
• Develops and assesses employee skills, monitors and manages employee performance, and completes timekeeping responsibilities
• Acts as an expert resource when staff encounter problems or questions
• Takes corrective action when employee performance is not acceptable
• Oversees quality assurance and safety standards
• Works to continually improve the quality of our services
• Collaborates with other departments to track LOS, discharge delays, and readmission metrics
• Reports on metrics on a regular basis
• Identifies best practices in progression of care, discharge planning, and transitions of care
• Works with all members of the interdisciplinary team as well as physician advisors to effect timely and appropriate patient progression
• Assists leadership on key initiatives, including employee engagement and retention rounding, and formal and informal training on care coordination specific issues

REQUIREMENTS

• Master’s Degree in Nursing (MSN)
• 7 years of work experience as an RN
• 5 years of clinical experience work in a care coordination role within a hospital
• Active licensure to practice as a Registered Nurse in Washington State
• Certification as an ACM or CCM within a year of hire

Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

ABOUT UW MEDICAL CENTER-MONTLAKE

UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As one of the top hospitals in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in multiple specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

UW Medical Center is proud to be recognized with Magnet Hospital status by the American Nurses Credentialing Center. As a teaching hospital and research center, we're deeply committed to the enhancement of care for our patients-as well as the professional growth of our staff.

The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street.