Manager of Human Resources & Employee Relations

Comprehensive Recruiting Services; Easthampton (MA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Rock Voices is seeking its first Manager of Human Resources & Employee Relations to build practical HR systems across a multi-state team. This full-time, hybrid role will partner with the Executive Director, staff, and choir directors, with some travel for meetings and events.

You will own employee relations, compliance, onboarding, payroll coordination, and HR infrastructure to strengthen culture and consistency across all choirs during a pivotal growth phase.

Qualifications

• 5+ years of HR experience, preferably in multi-state environments.
• Strong knowledge of employment law, compliance, and payroll coordination.
• Experience administering core HR processes, including onboarding, leave & PTO administration, benefits coordination and personnel records.
• Deep experience with employee relations and conflict resolution.
• Ability to manage sensitive issues with discretion and professionalism.
• Strong communication and documentation skills.

Responsibilities

• Serve as the primary HR contact for choir directors and staff.
• Manage employee-relations issues, member-relations escalations, and sensitive conversations.
• Support performance management, coaching, corrective action, and terminations.
• Maintain personnel files and documentation.
• Monitor multi-state labor law and payroll compliance.
• Oversee compliance training and required postings.
• Manage workers' compensation cases and leave programs (FMLA, disability, maternity).
• Provide regular compliance and payroll reports to leadership.
• Coordinate hiring and onboarding with our managed HR/payroll provider.
• Manage background checks and required employment documentation.
• Lead onboarding and training for new employees.
• Partner with our Managed Payroll provider on payroll processing and compliance.
• Coordinate payroll garnishments and PTO/sick time tracking.
• Support benefits administration and employee questions.
• Build practical HR processes, policies, and documentation.
• Support organizational design, role clarity, and communication standards.
• Help strengthen culture, consistency, and the member experience across all choirs.

Skills

HR management

Employee relations

Compliance knowledge

Payroll coordination

Communication

Discretion & professionalism

Job description

Description

We're Building Something — And We Need the Right HR Manager to Help Us Build It Well.

Rock Voices is a regional network of no-audition adult community choirs united by a single mission: healing ourselves and others through song. With 30+ choirs, 3,000+ members, and 100+ live concerts per year across nine states, the organization is entering a pivotal growth phase — strengthening its people operations, formalizing HR systems, and building a scalable HR infrastructure to support continued growth.

We're hiring our first Manager of Human Resources & Employee Relations — a hands‑on HR professional who loves solving real problems for real people, building clarity where there isn't any, and helping a mission‑driven arts organization operate smoothly. This is a full‑time, hybrid role, requiring some travel for organizational meetings and events.

This is not a "maintain the status quo" role. There is no status quo. This is a builder position focused on practical systems, day‑to‑day HR operations, and employee relations across a diverse, multi‑state team. If you're an HR professional who loves hands‑on work, thrives in environments where you can build practical systems, and wants to support a mission‑driven arts organization during a pivotal moment of growth, we'd love to meet you!

What You'll Own

Employee & Member Relations

• Serve as the primary HR point of contact for choir directors and staff
• Manage employee‑relations issues, member‑relations escalations, and sensitive conversations
• Support performance management, coaching, corrective action, and terminations
• Maintain personnel files and documentation

Compliance & Risk Management

• Monitor multi‑state labor law and payroll compliance
• Oversee compliance training and required postings
• Manage workers' compensation cases and leave programs (FMLA, disability, maternity)
• Provide regular compliance and payroll reports to leadership

Onboarding & Training

• Coordinate hiring and onboarding with our managed HR/payroll provider
• Manage background checks and required employment documentation
• Lead onboarding and training for new employees

Payroll & Benefits Coordination

• Partner with our Managed Payroll provider on payroll processing and compliance
• Coordinate payroll garnishments and PTO/sick time tracking
• Support benefits administration and employee questions

HR Infrastructure & Organizational Support

• Build practical HR processes, policies, and documentation
• Support organizational design, role clarity, and communication standards
• Help strengthen culture, consistency, and the member experience across all choirs

Requirements

What You Bring

• 5+ years of HR experience, preferably in multi‑state environments
• Strong knowledge of employment law, compliance, and payroll coordination.
• Experience administering core HR processes, including onboarding, leave & PTO administration, benefits coordination and personnel records
• Deep experience with employee relations and conflict resolution.
• Ability to manage sensitive issues with discretion and professionalism.
• Strong communication and documentation skills.

Why This Role

• Impact: You'll shape the HR foundation of a growing, mission‑driven arts organization.
• Partnership: Work closely with the Executive and Creative Director and Director of Operations.
• Support: CIP Group provides managed payroll and HR advisory support — you won't be alone.
• Culture: Join a team that cares deeply about people, music, and community.