Human Resource Manager

Rock City Enterprises; Chattanooga (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Rock City Enterprises in Tennessee is seeking a Human Resource Manager to foster a positive workplace by leading partner relations, engagement, investigations, and recognition initiatives, ensuring partners feel valued and connected to our mission.

This role also leads community engagement, volunteer programs, and core HR processes including performance management, benefits, and compliance, reporting to the Vice President of People and Culture.

Qualifications

• Bachelor’s degree in Human Resources or related field.
• 5+ years of experience in human resources, with focus on partner relations and engagement.
• Professional certification (SHRM-CP/SCP, PHR, SPHR) preferred.

Responsibilities

• Lead partner relations and engagement initiatives to improve employee experience.
• Oversee investigations, ensuring confidentiality and compliance.
• Design and implement recognition programs and community engagement activities.
• Guide performance management, benefits administration, and HR processes.
• Manage budgets and report on HR metrics to leadership.

Skills

Employee relations

Partner engagement

Culture building

HR leadership

Education

Bachelor’s degree in Human Resources

Tools

Microsoft Office

Job description

Job Summary

The Human Resource Manager is responsible for fostering a positive and engaging workplace environment by leading partner relations, enhancing partner engagement, overseeing investigations, and driving recognition and appreciation initiatives. This role plays a critical part in ensuring a culture where partners feel supported, valued, and connected to the organization’s mission.

Description

Job Summary

The Human Resource Manager is responsible for fostering a positive and engaging workplace environment by leading partner relations, enhancing partner engagement, overseeing investigations, and driving recognition and appreciation initiatives. This role plays a critical part in ensuring a culture where partners feel supported, valued, and connected to the organization’s mission.

This position also leads community engagement efforts, volunteer programs, and key HR processes, including performance management, benefits administration, and compliance.

Under the direction of the Vice President of People and Culture, this role supports Rock City Enterprises’s mission:

"To enrich lives through Wonder and Connection."

Ideal Candidate

A people-first HR leader who champions culture, partner experience, and operational excellence. This individual builds trust quickly, leads with emotional intelligence, and models Courage, Care, Wonder, and Excellence in every interaction.

• Trusted advisor in employee relations and complex situations
• Proactively drives engagement, recognition, and partner experience improvements
• Exercises sound judgment in investigations and compliance matters
• Balances strategic thinking with strong execution across HR operations
• Collaborative leader who develops others and strengthens teams
• Passionate about connecting partners to community and purpose

Essential Duties & Responsibilities

Leadership, Culture & Partner Experience

• Deliver excellent service to internal and external customers in alignment with the organization’s mission, culture, and values.
• Model Courage, Care, Wonder, and Excellence in all partner and leadership interactions.
• Serve as a primary point of contact for partners regarding HR policies, procedures, and programs.
• Foster a positive, inclusive, and engaging workplace culture across all teams.

Partner Relations & Employee Experience

• Mediate and resolve partner conflicts and concerns in a fair, consistent, and timely manner.
• Provide guidance to managers and partners on HR-related matters, ensuring compliance with policies and employment laws.
• Develop and implement strategies to enhance partner engagement and satisfaction.
• Conduct surveys, feedback sessions, and analyze data to identify trends and opportunities for improvement.

Investigations & Compliance

• Conduct thorough, impartial investigations into partner complaints, misconduct, and workplace issues.
• Ensure investigations are documented accurately, handled confidentially, and aligned with legal and organizational standards.
• Recommend and implement appropriate actions based on findings.
• Oversee partner injury cases, ensuring compliance with Workers’ Compensation and OSHA reporting requirements.

Compensation, Benefits & Performance Management

• Administer compensation and benefits programs, ensuring competitiveness and internal equity.
• Manage benefits enrollment and communication, including health, retirement, and additional offerings.
• Conduct regular compensation reviews and support market analysis.
• Oversee performance management processes including goal setting, evaluations, and feedback cycles.
• Partner with managers to address performance concerns and implement improvement plans.

Recognition, Engagement & Community Initiatives

• Design and lead partner recognition programs to celebrate achievements and milestones.
• Plan and execute appreciation events and engagement initiatives.
• Evaluate program effectiveness and adjust strategies as needed.
• Coordinate volunteer opportunities and community engagement initiatives.
• Build partnerships with local organizations to support meaningful community involvement.
• Track participation and measure the impact of community initiatives.

Financial & Operational Leadership

• Partner with the Vice President of People and Culture to develop and manage departmental budgets.
• Monitor expenses and ensure projects remain within budget.
• Review monthly financial statements and provide insights.
• Manage invoice coding and submission to the Accounting team.

Team Leadership & Development

• Lead, coach, and develop the Human Resources team, including work delegation and performance management.
• Assign projects and ensure compliance, accuracy, and timely completion of HR initiatives.
• Promote a culture of accountability, collaboration, and continuous improvement within the HR team.

Operational Excellence & Compliance

• Ensure adherence to all organizational policies, procedures, and compliance requirements.
• Maintain knowledge of federal, state, and local employment laws and ensure organizational compliance.
• Perform additional duties as assigned by management.

Requirements

Qualifications

Education & Experience

• Bachelor’s degree in Human Resources, Business Management, I/O Psychology, or related field required.
• Minimum of five (5) years of experience in human resources, with a focus on partner relations and engagement.
• Equivalent combination of education and experience may be considered.

Knowledge & Skills

• Strong leadership and team development skills with the ability to oversee up to six (6) partners.
• In-depth knowledge of state and federal employment laws.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Advanced proficiency in Microsoft Office (Word, Excel, Outlook), including reporting and data analysis.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to handle confidential information.

Licenses & Certifications

• Professional certification (SHRM-CP, SHRM-SCP, PHR, or SPHR) preferred.
• Valid driver’s license with a good driving record required.
• First Aid & CPR Certification required (or ability to obtain if expired).

Physical Demands & Work Environment

• Regular use of hands and fingers for computer work.
• Ability to lift and/or move up to 25 pounds.
• Frequent walking, standing, stooping, kneeling, or crouching.
• Ability to work a flexible schedule, including nights, weekends, holidays, and special events as needed.

Company Mission & Core Values

Mission: To enrich lives through wonder and connection.

Core Values: Courage | Care | Wonder | Excellence