Manager of Field Services

CSC ServiceWorks; Wixom (MI); On-site; USD 68,400 - 83,600; Full time

Benefits offered by this job

Work-Life Balance

401k with company match

Paid training

Healthcare benefits

Job summary

CSC ServiceWorks is seeking a Manager Field Service to lead a team of technicians and collectors, overseeing service, collection, and maintenance of company-owned assets. You will drive customer support, meet SLAs, and optimize field operations.

The role emphasizes safety, route planning, reporting, and staff development, with budget and performance accountability. Strong leadership and problem-solving skills are essential.

Qualifications

• High school diploma or equivalent; or 5–7 years related experience.
• Valid Driver's license.
• Ability to pass pre-employment screening.
• Experience with field service operations preferred.

Responsibilities

• Oversee service and collection routes to meet SLAs.
• Manage staff scheduling and workload to cover case load.
• Review, analyze, and create reports to monitor performance.
• Ensure staff complete safety trainings and comply with policies.
• Provide customer support and strengthen client relationships.
• Oversee asset inventory and billing for parts.

Skills

Client relationship management

Team leadership

Communication

Problem solving

Safety compliance

Education

High School Diploma or equivalent

Associate's Degree preferred

Tools

Microsoft Office Suite

Job description

The CSC ServiceWorks Story

CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United States and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers annually through our pay technology platforms, technology-enabled services, and trusted client partnerships.

Our team of 2,300+ professionals supports a wide range of industries, from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service.

At CSC, we’re in the business of making things work, connecting people with technology while empowering communities, clients, and team members to thrive. Our values of trust, respect, and integrity guide everything we do, and our focus on community impact keeps us grounded in purpose-driven innovation.

Overview

As a CSC Mgr Field Service you will manage the daily work activities of a team, including Field Service Technicians and Collectors in the troubleshooting, repair, collection, and maintenance of company-owned, rented, and/or leased equipment. You will provide customer support and respond to inquiries/requests as appropriate.

Key Job Responsibilities

Service and Collections

• Monitor weekly and daily collection routes to ensure adequate coverage
• Manage weekly and daily service routes to cover case load, meet SLAs, and retain high value customers
• Review, analyze, and create reports to monitor performance
• Ensure staff completes safety trainings, and complies safety standards, regulations, and policies
• Perform ad-hoc collections work in the field (as needed basis)

Customer Support

• Strengthen and maintain client relationships using multiple channels including in person, email, phone
• Represent the CSC brand by regularly visiting property managers to understand and solve their needs
• Provide customer service support, respond to inquiries, complaints, and requests as appropriate
• Monitor low net locations to assist in efforts to improve revenue

Inventory Management

• Manages and secures company assets including parts, inventory, vehicles, and machines at locations
• Oversee fleet maintenance to ensure ready supply of vehicles available for service
• Monitor vandalized locations and high-volume service call locations and work to improve performance
• Submit all billable service work and warranty/guarantees for parts on a timely basis
• Prepare billing to customers for parts as applicable
• Reconcile invoices for parts

Systems

• Uses and understands systems, tools, and applications to manage work effectively
• Comfortable learning new technologies to drive efficiencies and accountability

Key Management Responsibilities

• Recruit, hire, and onboard new team members while managing a team
• Delegate duties and assign/schedule work to meet deadlines
• Achieve annual financial objectives and monitors department level budgets
• Support employee development and provide training as needed
• Establish team and individual employee goals
• Manage employee performance to meet daily / weekly / monthly SLAs
• Authority to terminate or make a termination recommendation
• Implement, communicate, and maintain Company practices, policies, and procedures with team
• Train associates and onboard new hires
• Other duties assigned

Benefits & Perks

• Work Life Balance!
• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
• Education Reimbursement Program
• Paid employee Referral program

What we’re looking for

• Ability to pass pre-employment screening
• Valid Driver's license
• High School Diploma or equivalent; or 5-7 years related experience and/or training; or equivalent combination of education and experience
• Associate’s Degree preferred
• General knowledge of heating and cooling equipment, water heaters, pumps and boilers, building maintenance electrical, plumbing etc.

Required Knowledge, Skills, And Abilities

• Ability to communicate with clients, de-escalate issues, and find solutions
• Ability to read, analyze, interpret, and understand general business periodicals, professional journals, technical procedures, financial reports, legal documents, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information to management and groups of employees
• Ability to work with a variety of mathematical concepts
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret a variety of instructions
• Strong Microsoft Office skills

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

Minimum Salary

USD $76,000.00/Yr.