AW Service Dispatch Coordinator

CSC ServiceWorks; Dallas (TX); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Work Life Balance!

Employer Health Insurance contribution

Health Savings Account

Paid Training

Life/Disability Insurance

401k with Company Match

PTO & Holidays

Flexible Spending & Health Savings

Employee Discounts

Education Reimbursement Program

Referral Program

Job summary

CSC ServiceWorks is seeking an entry-level Appliance Warehouse - Service Dispatch Coordinator for a remote, Monday–Friday schedule. You will handle customer calls, route service technicians, and review daily reports to resolve issues and ensure timely service.

This role helps develop foundational skills in customer service, problem-solving, and operational support within a supportive team environment. Strong communication and the ability to work independently are key assets.

Qualifications

• High School Diploma or equivalent; less than 1 year of related experience or training is fine.
• Strong communication skills, comfortable talking with customers and teammates.
• Able to read and follow instructions, manuals, safety rules, and procedures.

Responsibilities

• Communicate with customers to determine service needs, schedule appointments, and resolve issues with professionalism and care.
• Answer, route, and respond to incoming customer calls, dispatch requests, and service-related emails from field employees.
• Schedule and coordinate assignments for service technicians according to customer needs and company procedures.
• Monitor technician progress and provide support to ensure service calls are completed on time.
• Enter, update, and maintain accurate assignment and service data in company systems.
• Maintain clear communication with team members and customers, keeping everyone informed throughout the service process.
• Clear voicemail and follow up on service-related messages as needed.
• Take on additional tasks as assigned to support the team and department.

Skills

Strong communication

Detail oriented

Multitasking

Computer proficiency

Education

High School Diploma or equivalent

Job description

The CSC ServiceWorks Story

CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the U.S. and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers each year through innovative technology, reliable service, and trusted partnerships. Our 2,300+ team members support industries from multi-housing and universities to hospitality and convenience retail. Guided by our values of trust, respect, and integrity, we connect people with technology to make life easier and communities stronger.

Overview

Appliance Warehouse - Service Dispatch Coordinator

(Remote) Monday - Friday

You’ll be primarily responsible for handling customer calls, dispatching and routing service technicians, and reviewing daily reports while researching and resolving issues. As an entry-level role, you’ll serve as a key point of contact for both customers and field teams, ensuring smooth communication, timely service, and an exceptional customer experience. This position offers a great opportunity to develop foundational skills in customer service, problem-solving, and operational support within a supportive and dynamic team environment.

• Communicate with customers to determine service needs, schedule appointments, and resolve issues with professionalism and care.
• Answer, route, and respond to incoming customer calls, dispatch requests, and service-related emails from field employees.
• Schedule and coordinate assignments for service technicians according to customer needs and company procedures.
• Monitor technician progress and provide support to ensure service calls are completed on time.
• Enter, update, and maintain accurate assignment and service data in company systems.
• Maintain clear communication with team members and customers, keeping everyone informed throughout the service process.
• Clear voicemail and follow up on service-related messages as needed.
• Take on additional tasks as assigned to support the team and department.

Benefits & Perks

• Work Life Balance!
• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
• Education Reimbursement Program
• Paid employee Referral program

What we’re looking for

• Ability to pass pre-employment screening
• High School Diploma or equivalent; less than 1 year of related experience or training is fine.
• Strong communication skills, comfortable talking with customers and teammates.
• Able to read and follow instructions, manuals, safety rules, and procedures.
• Confident presenting information in one-on-one or small group settings.
• Detail-oriented, organized, and able to multitask in a fast-paced environment.
• Comfortable using computers and learning new software systems.
• Able to work remotely and stay self-motivated.
• Handle customer calls professionally until resolved or routed appropriately.
• Schedule and coordinate assignments for service technicians.
• Respond to dispatch and service-related calls and emails from field employees.
• Monitor technician progress to ensure timely completion of service calls.
• Enter and update assignment and service data accurately.
• Maintain clear communication with team members and customers.
• Clear voicemail and follow up on service-related messages.
• Take on additional tasks to support the team as needed.

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

Minimum Salary

USD $14.51/Hr.

Maximum Salary

USD $17.41/Hr.