Manager of Enterprise Program Management Office (EPMO)

Hagerty Insurance Agency; United States; Hybrid; USD 120,000 - 170,000; Full time

Job summary

Hagerty is seeking a Manager of the Enterprise Program Management Office (EPMO) to lead execution and coordination for the APEX program, a multi‑horizon Duck Creek implementation that underwrites, services, and scales Hagerty’s insurance business. You’ll own day‑to‑day tracking, RAID logs, and stakeholder materials in a governance‑driven, multi‑partner environment.

You will report to the VP of EPMO, help shape Hagerty’s Center of Excellence for program and project management, and collaborate

Qualifications

• Proven program or project management experience in complex, multi‑stakeholder environments.
• Ability to create clarity from noise with current project plans and RAID logs.
• Experience in business process analysis and operational improvement.
• Experience in a consulting‑led delivery model and building capabilities over time.

Responsibilities

• Own project plans, milestone tracking, and delivery status for assigned APEX workstreams.
• Maintain schedules and flag schedule risk before it becomes schedule slip.
• Track cross‑functional dependencies across Business, IT, and vendor workstreams.
• Ensure the EPMO tools reflect current, accurate program state for reliable dashboards.
• Maintain RAID log and develop mitigation plans with leads.
• Escalate blockers through governance channels and track resolution.
• Prepare weekly and milestone status updates; create executive summaries and detailed workstream updates.
• Coordinate workstreams, capture actions and decisions, and ensure follow‑through.
• Support change control and governance documentation for audits.

Skills

Program management

Organization

Communication

Cross-functional collaboration

Risk management

Education

Bachelor's degree or equivalent

Tools

Azure DevOps

ServiceNow

SharePoint

Smartsheet

Job description

Say hello to Hagerty Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We’re proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We’re committed to Never Stop Driving. Ready to get in the driver’s seat? Join us!

The Manager, Enterprise Program Management Office (EPMO) is an execution-focused program management professional embedded in Hagerty’s APEX program — a multi-horizon Duck Creek implementation that is reshaping how Hagerty underwrites, services, and scales its insurance business. This is a hands‑on delivery role: you will own the day‑to‑day tracking, reporting, and coordination that keeps complex, cross‑functional workstreams moving. APEX is live and consequential. You will work within a structured governance model alongside Hagerty’s EPMO leadership and an Accenture implementation partner following a two‑in‑the‑box delivery model through the program’s initial horizons, managing the details that program health depends on — accurate project plans, current RAID logs, timely status reporting, dependency tracking, and stakeholder materials that are always ready for the next conversation. You will be assigned to specific APEX workstreams and will be the person those teams rely on to stay organized, on track, and escalation ready. This role reports to the VP of EPMO and operates within the governance framework being built in collaboration with Accenture. As Hagerty builds its Center of Excellence for Program and Project Management, this Manager will be an active participant in adopting and refining the standards and tools that become Hagerty’s permanent operating model.

What you’ll do

Workstream Execution and Tracking

• Own project plans, milestone tracking, and delivery status for assigned APEX workstreams.
• Maintain accurate schedules and proactively flag schedule risk before it becomes schedule slip.
• Track cross‑functional dependencies across Business, IT, and vendor workstreams; surface conflicts early.
• Ensure the EPMO tools reflect current, accurate program state at all times so dashboards and reports are reliable.

Risk and Issue Management

• Maintain and actively manage the RAID log (Risks, Assumptions, Issues, Dependencies) for assigned APEX workstreams.
• Identify risks early and work with workstream leads and EPMO leadership to develop mitigation plans.
• Escalate critical blockers through the appropriate governance channel in a timely manner; track resolution to closure.

Status Reporting and Stakeholder Materials

• Prepare weekly and milestone‑based status updates for assigned APEX workstreams, consolidating inputs from multiple workstream leads into clear, accurate reporting.
• Build materials that work at multiple levels — concise executive summaries for leadership audiences and detailed workstream updates for delivery teams.
• Support the VP of EPMO in preparing steering committee and executive dashboard reporting.

Program Coordination

• Facilitate workstream meetings, track actions and decisions, and ensure follow‑through.
• Partner with Business and IT stakeholders to understand priorities, capacity constraints, and emerging risks.
• Support change control processes by documenting scope, schedule, or budget change requests and routing them through the appropriate approval process.
• Partner with Business and IT to maintain governance documentation, decision logs, approvals, and supporting evidence to ensure complete, accurate, and timely records that support Internal Audit, SOX, regulatory, and external audit activities.

Contribute to the development and adoption of EPMO standards, templates, and tools as part of Hagerty’s Center of Excellence build.

This might describe you

• Proven program or project management experience, with at least some of that time spent on a large‑scale technology implementation or business transformation in a complex, multi‑stakeholder environment
• You are a natural organizer who creates clarity where there is noise — your project plans are current, your RAID logs are real, and your status reports actually reflect what’s happening.
• Demonstrated experience in business process analysis and operational improvement.
• Experience working alongside or within a consulting‑led delivery model where you were expected to build capabilities and take ownership over time.
• You know how to operate in a structured governance environment without losing your own judgment and continue to execute after the consulting engagement ends.
• Strong communicator — you write clearly, run tight meetings, and can tailor a message for a workstream lead or a steering committee without being asked twice.
• Comfortable with ambiguity and able to stay focused on execution when the structure around you is still being built.
• Familiarity with program management tooling (Azure DevOps, ServiceNow, SharePoint, Smartsheet, or similar); you learn new tools quickly and use them consistently.
• Insurance or financial services experience a plus, but not required.

Other things to note

This position is open to U.S. remote work. However, team members who reside within 20 miles of the Traverse City headquarters will follow a hybrid schedule, working from the office three days per week. Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can’t get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.