Claims Assistant Manager of Liability

Hagerty Insurance Agency; Northern (KY); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Hagerty is seeking a Claims Assistant Manager of Liability to lead liability claim activities for a multi-vehicle portfolio. You will coach staff, manage workloads, and ensure timely, accurate claim handling while collaborating with related managers and departments.

The role supports development, performance management, and process improvements across the liability team. Remote work is possible nationwide in the US, with hybrid options near HQ where applicable.

Qualifications

• 3–5 years of experience handling multi-vehicle auto liability claims
• Detail oriented with a high level of accuracy
• Excellent verbal and written communication skills
• Knowledgeable in insurance products and claim processes
• Ability to work independently and as part of a team
• Licensed and bondable
• Familiarity with Sarbanes-Oxley and related regulations is a plus

Responsibilities

• Employee development and engagement
• Performance management
• Collaborate with Property Damage and Casualty Assistant Managers
• Manage storage and rental expenses
• Manage subrogation demands through arbitration forums
• Assist adjusters with daily questions and claim file management
• Assist in finalizing liability for all states and apply comparative negligence
• Monitor and adjust adjuster workloads
• Perform monthly file audits and phone observations
• Provide coaching through feedback and development opportunities
• Review and approve Reservation of Rights Letters, Coverage DISCLAIMERS and Liability denials
• Complete performance reviews for adjusters
• Review and approve reserve/payments beyond adjuster authority
• Conduct staff meetings and huddles
• Review Large Loss Reports as needed
• Analyze facts to support SIU, O&C or legal counsel involvement
• Monitor and report on team KPIs
• Lead or support department initiatives and projects
• Interview, hire, and train new adjusters
• Manage timecards and attendance per handbook
• Address personnel matters promptly
• Work autonomously and as part of a team

Job description

Claims Assistant Manager of Liability

Say hello to Hagerty Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We're proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We're committed to Never Stop Driving. Ready to get in the driver’s seat? Join us!

What you’ll do

• Employee development and engagement
• Performance management
• Collaboration with Property Damage and Casualty Assistant Managers
• Manage Storage and Rental Expenses
• Manage subrogation demands through arbitration forums
• Manage property damage excess claims
• Assist adjusters with daily questions, claim file management, client correspondence, and escalated calls
• Assist in finalizing liability for all states in liability claims and applying comparative negligence when appropriate
• Monitor and adjust adjuster workloads
• Perform monthly file audits and phone observations
• Provide constant coaching via feedback and development opportunities
• Reviews and approves Reservation of Rights Letters
• Reviews and approves CoverageDISCLAIMERS and Liability denials
• Complete performance reviews for adjusters
• Review and approve reserve/payment requests over adjuster authority levels
• Conduct staff meetings and huddles occasionally
• Reviews occasional Large Loss Reports
• Analyzes facts to justify the assistance of SIU, O&C's or legal counsel
• Monitor and report out on team and department key performance metrics
• Lead or assist with department initiatives and special projects as needed
• Interview, hire, and train new adjusters
• Manage timecards and employee attendance in accordance with the employee handbook
• Timely address any personnel matters
• Work autonomously & as a team

This might describe you

• At least 3-5 years of experience handling multi vehicle auto liability claims
• Must be detail oriented and show a high level of accuracy
• Excellent verbal and written communication skills
• Knowledgeable in insurance products and expertise
• Exercise decisiveness and execution within their authority
• Must have ability to work individually and as a team
• Ability to maintain confidential information
• Strong problem-solving skills
• Strong time management and organizational ability
• Must possess a keen interest in self-development
• Needs to be reliable, accountable, and trustworthy
• Must be able to stay motivated and positive within a high production role
• Demonstrate proficiencies with computer software & multitasking
• Must maintain impeccable attendance & flexibility to work additional hours as needed
• Must be licensed and bondable
• Become registered with Arb Forums and hear 1-2 cases per month once eligible

Authority/ Accountability Level

• Overall file handling and quality
• Liability analysis and comparative negligence
• Quality customer service through phone call auditing and coaching
• Closing Ratio
• Same day contact
• Audit scores
• NPS results
• Compliance
• Reducing leakage in storage and rental
• Team morale & engagement
• Letter writing & complaint resolution
• Team growth and experience

Other things to note

This position is open to U.S. remote work. However, team members who reside within 20 miles of the Traverse City headquarters will follow a hybrid schedule, working from the office three days per week. Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please email [e-mail] for compensation, comprehensive benefits and the perks that set us apart.

At Hagerty, we share the road.

We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can’t get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.