Manager of Enterprise Applications

Trusummit-Solutions,-LLC; United States; Hybride; USD 120 000 - 190 000; Plein temps

Résumé du poste

TruSummit Solutions in the United States is seeking a Manager of Enterprise Applications to lead a team responsible for ERP, CRM, and other mission-critical enterprise platforms. The role emphasizes reliability, performance, and continuous improvement while aligning application strategies with business goals.

You'll collaborate with IT, software engineering, and business leaders to modernize our technology landscape, drive digital transformation, and deliver scalable, automated solutions that

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or related field or equivalent experience.
• 7+ years of experience supporting, managing, or overseeing enterprise applications (ERP/CRM).
• 3+ years of experience leading technical teams or enterprise functions.
• Strong understanding of enterprise application management, service delivery, and lifecycle processes.
• Experience establishing operational standards and improving reliability.
• Proven ability to develop technical talent and drive continuous improvement.
• Strong analytical, communication, and stakeholder management skills.
• Willingness to travel ~20%.

Responsabilités

• Lead, mentor, and develop a team of enterprise application professionals with a focus on accountability and continuous improvement.
• Oversee the support, maintenance, and performance of ERP, CRM, and related platforms.
• Ensure incident intake, troubleshooting, escalation, and resolution with SLAs.
• Collaborate with internal IT and external vendors to address issues and implement solutions.
• Identify opportunities to improve application functionality, integration, and business value.

Connaissances

ERP

CRM

Team leadership

Stakeholder management

Problem solving

Formation

Bachelor's degree

Description du poste

Manager of Enterprise Applications

Industry: Manufacturing & Technology Innovation
Location: Near a Manufacturing Plant or Service Location

• Buckeye, Arizona
• Lawrenceville, Georgia (Atlanta area)
• De Soto, Kansas
• Erie, Pennsylvania
• Dallas, Texas
• Orlando, Florida
• Pleasant Prairie, Wisconsin

Travel: This role is a Remote/Telecommute position with the ability to travel up to 20%

About the Opportunity

We are partnering with a leading manufacturing organization that is making significant investments in artificial intelligence (AI), emerging technologies, and enterprise-wide digital transformation.

With an exciting vision for the future, this organization is focused on modernizing its technology landscape, strengthening enterprise systems, and leveraging innovation to drive operational efficiency, scalability, and long-term business growth.

As technology continues to play an increasingly critical role in its business strategy, the organization is expanding its focus on building high-performing technology teams, improving enterprise application capabilities, and creating a foundation for continued innovation.

This is an exciting opportunity for an experienced technology leader to join an organization that is actively investing in its digital future and help shape how enterprise applications support the next generation of manufacturing operations.

Position Overview

The Manager of Enterprise Applications will lead a team responsible for supporting, maintaining, and continuously improving mission-critical enterprise applications that power core business operations.

This individual will oversee a diverse application portfolio, including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and other essential business platforms, ensuring system reliability, operational excellence, and effective service delivery.

Beyond day-to-day application support, this leader will play an important role in the organization's broader technology transformation initiatives, collaborating across IT and business functions to improve application performance, introduce process efficiencies, and support the successful adoption of new technologies.

The ideal candidate is a hands-on, collaborative leader who brings a strong foundation in enterprise application management, a passion for developing technical teams, and an interest in helping organizations evolve through technology and innovation.

Key Responsibilities

Enterprise Applications Leadership & Team Development

• Lead, mentor, and develop a team of enterprise application professionals, fostering accountability, collaboration, and continuous improvement.
• Establish clear team priorities, performance expectations, and service delivery standards.
• Build technical capabilities through cross-training, knowledge sharing, and professional development.
• Create a culture of ownership, proactive problem-solving, and operational excellence.

Enterprise Application Management & Support

• Oversee the support, maintenance, and performance of critical enterprise applications, including ERP, CRM, and other business platforms.
• Ensure effective incident intake, troubleshooting, escalation, and resolution while maintaining established service-level expectations.
• Monitor application stability, availability, and performance to minimize business disruption.
• Collaborate with internal technology teams and external vendors to address complex technical issues and implement sustainable solutions.
• Identify opportunities to improve application functionality, integration, and overall business value.

Operational Excellence & Continuous Improvement

• Develop and standardize application support processes, documentation, and service management practices.
• Leverage operational metrics, root cause analysis, and performance insights to identify recurring issues and implement improvements.
• Drive initiatives that enhance system reliability, improve user experiences, and reduce operational inefficiencies.
• Establish scalable support practices that align with evolving business and technology needs.

Technology Innovation & Digital Transformation

• Support enterprise-wide technology modernization initiatives and the introduction of new applications and capabilities.
• Collaborate with cross-functional teams to evaluate opportunities for automation, AI-enabled solutions, and process optimization.
• Participate in technology lifecycle planning, ensuring new applications and enhancements meet operational readiness and governance requirements.
• Help bridge the gap between technology innovation and ongoing application support to ensure new solutions can be effectively maintained and scaled.
• Contribute to the organization's long-term enterprise application strategy by identifying opportunities to improve performance, efficiency, and business outcomes.

Cross-Functional Collaboration & Stakeholder Engagement

• Partner closely with Software Engineering, Data & Analytics, Infrastructure, DevOps, business leaders, and external technology partners.
• Serve as a trusted technology partner, translating business needs into application support priorities and improvement opportunities.
• Collaborate on application enhancements, system changes, and technology initiatives to ensure successful implementation and operational transitions.
• Establish feedback mechanisms that connect end-user experiences and business requirements with future application improvements.

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent professional experience.
• 7+ years of experience supporting, managing, or overseeing enterprise applications, including ERP and CRM environments.
• 3+ years of experience leading technical teams, application support teams, or enterprise technology functions.
• Strong understanding of enterprise application management, service delivery, and application lifecycle processes.
• Experience establishing operational standards, managing escalations, and improving application reliability.
• Demonstrated success developing technical talent, establishing accountability, and leading continuous improvement initiatives.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to collaborate effectively with technical teams, business stakeholders, and external vendors.
• Willingness to travel approximately 20%, as business needs require.

What Makes This Opportunity Exciting?

An Organization Investing in the Future
Join a leading manufacturing company that is prioritizing technology, AI, and digital innovation as part of its long-term growth strategy.

Opportunity to Make a Meaningful Impact
Help strengthen the enterprise application ecosystem supporting critical business operations while contributing to broader modernization initiatives.

Leadership & Team Development
Lead and develop a technical team while building the processes, capabilities, and culture needed to support an evolving technology environment.

Exposure to Emerging Technologies
Collaborate with technology leaders and cross-functional teams as the organization explores AI, automation, and innovative solutions to transform how the business operates.

A Balance of Strategy and Execution
Take ownership of application support and operational excellence while contributing to the strategic direction of enterprise technology capabilities.

TruSummit Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. All applicants must be authorized to work in the United States.