Manager of Enrollment Operations

Impact Public Schools; Washington; On-site; USD 63,000 - 91,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Retirement plan

Earned wage access

Mental health support

WFH flexibility

Career growth

Job summary

Impact Public Schools is seeking an experienced Manager of Enrollment Operations to lead enrollment administration, compliance, and systems infrastructure. You will oversee communications, audit enrollment documents, and manage enrollment software, while coordinating events for family onboarding across Seattle-Tacoma campuses.

The role requires 3–5 years of operations experience, strong communication, and comfort with SchoolMint and Skyward.

Qualifications

• 3–5 years in operations management; enrollment experience preferred.
• Experience with enrollment systems (SchoolMint, Skyward) and Google Workspace.
• Strong verbal and written communication; bilingual ability valued.
• Willingness to work evenings/weekends for family onboarding.

Responsibilities

• Oversee enrollment communications and inbox/phone line as the front line for families and tours.
• Ensure enrollment compliance by auditing documents and files.
• Serve as system administrator for enrollment software integrations.
• Coordinate onsite events and family onboarding, partnering with campus teams.
• Manage campus event vendors, inventory, and logistics, ensuring welcoming spaces across locations.

Skills

Operational leadership

Systems thinking

Attention to detail

Communication skills

Bilingual ability

Enrollment systems

Google Workspace

Education

Food handler certification

Tools

SchoolMint

Skyward

Google Workspace (Gmail/Sheets/Docs/Forms)

Job description

Manager of Enrollment Operations### Manager of Enrollment OperationsApply: Home Office: Full time: Posted Yesterday: JR000098*Impact Public Schools is seeking an experienced, detail-oriented Manager of Enrollment Operations to lead the administrative, compliance, and system infrastructure of our enrollment function. Distinct from field recruitment and direct sales roles, this position serves as the operational leader ensuring 100% compliance across student registration data, managing centralized communications, overseeing enrollment software systems (SchoolMint, Skyward), and directing event logistics for campus-based family onboarding.* **POSITION:** Manager of Enrollment Operations**TYPE:** Home Office**LOCATION:** Home Office positions work at our school sites across the Seattle-Tacoma area (Tukwila, WA, South Seattle, WA, Renton, WA, Tacoma, WA, Des Moines, WA) **SALARY:** $63,467-$90,638 annualized based on aligned years of experience up to 9 years **STATUS:** Full time, year round, benefits eligible, non-exempt, in-person position**START:** This position is year-round & hiring happens on a rolling basis. Start date will be determined as a part of the offer process. **REPORTS TO:** Director of Outreach and Enrollment ## **Who You Are*** Deeply committed to the work and mission of Impact Public Schools, understanding that enrollment is critical to the health and stability of our organization, and recognizing that enrollment operations is fundamentally a customer service field.* Exceptional operational leader with strong organizational skills, a systems-thinking mindset, and meticulous attention to detail.* Collaborative team player who is personable, empathetic, and effective in multi-channel communications across diverse communities.* Adaptable self-starter with a willingness to work flexible hours, including periodic evenings and weekends, to engage and support families.* Resourceful problem-solver with a strong willingness to find answers, resolve challenges, and drive solutions. **Core Job Functions** *Administrative Leadership & Compliance Oversight** Enrollment Communications Leadership: Manage the Enrollment Email inbox and primary phone line as the front line for the team, serving as an \"air traffic controller\" to connect prospective families with campus tours, outreach team members, and the enrollment process.* Compliance & Document Audit Management: Audit enrollment documentation for student files to ensure all registration documents have been submitted, ensuring enrollment compliance standards are upheld.* Systems Administration & Data Integrity: Make sure system integrations are working properly and serve as primary system administrator for enrollment software. *Event Logistics & Onboarding Operations** Onsite Event & Tour Logistics Supervision: Partner with the Director of Outreach and Enrollment for all events, serving as the central point of contact and logistics coordinator. While this role may conduct tours or lead events directly when needed, it is primarily responsible for coordinating, supporting, and empowering others—such as field specialists and team members—to lead them successfully across campuses.* Onsite Resource & Campus Logistics Operations: Oversee campus event vendor relationships, maintain inventory for registration collateral and onsite presentation materials, and ensure seamlessly coordinated venue setups and welcoming spaces at each campus location.* Onboarding Process Optimization: Work directly with the Director of Outreach and Enrollment to optimize new family onboarding, including collaborating on the production and distribution of the biweekly enrollment newsletter and coordinating logistics and follow-up for enrollment campaigns. *Other duties as assigned* **Required Qualifications*** 3–5 years of progressive professional experience in operations management, educational administration, compliance oversight, or systems management. Direct experience in enrollment, enrollment systems, or related administrative operations (e.g., managing schedules, events, phone systems, student recruitment, or paperwork collection) is preferred.* Technical Aptitude & Systems Mastery: An exceptional ability to learn new technical systems quickly is essential. Proficiency with or ability to rapidly master student information and enrollment platforms (SchoolMint, Skyward) and Google Workspace (Sheets, Docs, Forms) is required.* Communication: Excellent verbal and written communication skills. Bilingual proficiency (e.g., Spanish, Somali, Amharic, or Vietnamese) is highly valued.* Requirements: Reliable transportation for off-site community events; ability to pass background check and fingerprinting. **License / Certification*** Must have or be eligible to obtain a food handler certification **Physical Demands*** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is active and may require standing, walking, bending, kneeling, stooping, and crouching throughout the day. Frequent light lifting and carrying (less than 15 pounds) with occasional heavy lifting (up to 50 pounds). The employee must have sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Work is primarily inside but has daily responsibilities outside (exposure to sun, heat, cold, and inclement weather).* Active role requiring local travel in the Seattle-Tacoma region **Non-negotiables*** Offer is contingent upon passing a fingerprint and background check* Complete SafeSchools trainings **What We Offer*** Competitive pay and generous paid time off package including paid holidays, vacation and personal time;* Medical, dental, vision, life insurance benefits;* Retirement account with employer contributions;* Eligible employees can access our earned wage access program through myFlexPay;* Free mental health support + more through our employee assistance program;* Flexible work-from-home schedule options on non-site support days;* Growth pathways for increased levels of leadership.