Manager of Data Services

Florence-Darlington Technical College; Florence (SC); On-site; USD 90,000 - 120,000; Full time

Job summary

Florence-Darlington Technical College seeks a Manager of Data Services to provide technical and functional leadership for the College's administrative data, reporting, and applications environment. You will supervise Data Services staff, coordinate reporting schedules, and ensure data quality and governance.

This role involves developing recurring and ad hoc analyses and dashboards to support enrollment, finances, and operations, plus guiding the use of automation, AI, and analytics while

Qualifications

• A high school diploma and work experience in modification and maintenance of system programs, the design and development of system software, or the testing and debugging of system software. An associate's degree or a bachelor's degree in a related field may be substituted for the required work experience.
• Prefer the minimum plus experience in computer operations or a related data processing field. Knowledge of IT production operations and support activities. Knowledge of IT hardware and data processing procedures. Ability to establish and maintain effective working relationships with operators and end customers. Ability to communicate effectively. Ability to coordinate and schedule the work of others.

Responsibilities

• Directs the development and delivery of recurring and ad hoc analyses, dashboards, and self-service reporting products that support enrollment, retention, completion, student success, finance, workforce, and operational decision-making.
• Works with stakeholders to define measures and business rules and establishes standards for data definitions, testing, documentation, access, refresh schedules, presentation, and maintenance of reporting products.
• Provides end-user support for all functional areas of the College, including Ellucian System applications and in-house or externally developed applications; coordinates planning, validation, documentation, and submissions of reports.
• Supervises and coaches Data Services staff; sets priorities; reviews work; evaluates performance; coordinates data services activities with College departments.
• Oversees documentation of systems and processes; supports data governance and data quality efforts; evaluates automation, AI, analytics, and emerging technologies while ensuring security and documentation.
• Performs other duties as assigned.

Job description

Description

General Responsibilities

Under the general supervision of the Director of Enterprise Applications, the Manager of Data Services provides technical and functional leadership for the College's administrative data, reporting, and applications environment, including programming support for the administrative databases and all enterprise applications. Coordinates institutional reporting, analytics, data quality, and assigned Data Services staff.

Examples of Duties

Job Functions

• Directs the development and delivery of recurring and ad hoc analyses, dashboards, and self-service reporting products that support enrollment, retention, completion, student success, finance, workforce, and operational decision-making. Works with stakeholders to define measures and business rules and establishes standards for data definitions, testing, documentation, access, refresh schedules, presentation, and maintenance of reporting products.
• Provides end-user support for all functional areas of the College, including but not limited to, Ellucian System applications, in-house developed applications and externally developed applications. Exhibits a customer focused attitude at all times. Coordinates the planning, development, validation, documentation, and timely submission of assigned state, federal, accreditation, and institutional reports. Maintains reporting schedules, assists with source-data validation, resolves reporting discrepancies, and ensures appropriate reporting documentation is maintained.
• Serves as back-up to system administrator, requiring extensive knowledge of the Windows OS and Ellucian applications; to include monitoring application systems to insure optimal performance. Provides technical guidance for administrative data, reporting systems, and related applications.
• Supervises assigned Data Services staff; establishes work priorities; assigns and reviews work; provides coaching and technical guidance; evaluates performance; and coordinates data services activities with College departments.
• Oversees the preparation of system documentation and user manuals for applications and processes developed or modified in-house. Maintains documentation of reporting processes, data definitions, validation rules, and reporting logic. Supports institutional data governance and data quality efforts by working with system owners and business offices to identify and resolve data issues. Evaluates appropriate uses of automation, AI, analytics, and other emerging technologies to improve existing reporting and data processes while maintaining appropriate security, validation, documentation, and oversight.
• Perform other duties as assigned.

Typical Qualifications

Minimum Requirements

A high school diploma and work experience in the modification and maintenance of system programs, the design and development of system software, or the testing and debugging of system software. An associate's degree or a bachelor's degree in a related field may be substituted for the required work experience.

Preferred Requirements

Prefer the minimum plus experience in computer operations or a related data processing field. Knowledge of IT production operations and support activities. Knowledge of IT hardware and data processing procedures. Ability to establish and maintain effective working relationships with operators and end customers. Ability to communicate effectively. Ability to coordinate and schedule the work of others.

Anticipated Work Hours

Monday thru Thursday, 8:00 am - 5:30 pm; Fridays, 8:00 am - 11:30 am

Classification

AM10 Higher Education-Band 7 #61130832 Legacy #139261

EOE/AA/ADA/M/F/D/V are encouraged to apply.

Additional Comments

The employee must be able to work effectively in a team-oriented technical environment while providing leadership and maintaining a strong commitment to customer service. The position may require coordination of system implementations, software upgrades, maintenance activities, and other work outside normal business hours. Overnight travel may occasionally be required for training, conferences, or other job-related activities.