Manager of Customer Delivery

CSG; United States; Remote; USD 78,000 - 126,000; Full time

Job summary

CSG is seeking a Manager of Customer Delivery to lead onboarding teams, ensuring exceptional customer experiences in the payments industry. This mid-senior level role involves overseeing implementations, managing customer relationships, and driving operational improvements to enhance onboarding efficiency and effectiveness.

Benefits

Work from Home

Employee Belonging Groups

Healthcare: Dental, Medical, and Vision

Paid Vacation, Volunteer, and Holiday Time Off

Qualifications

• 5+ years of experience in customer delivery, onboarding, or implementation leadership.
• Proven success managing customer-facing technical teams.
• Experience working with government clients and integrated software vendors.

Responsibilities

• Lead implementation and enrollment teams to ensure successful customer onboarding.
• Oversee complex implementation projects such as enterprise migrations.
• Monitor sales pipeline and manage project assignments based on capacity.

Skills

Leadership

Operational Oversight

Analytical Skills

Cross-Functional Collaboration

Time Management

Education

Bachelor’s degree in business or related field

Job description

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Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are seeking an experienced and results-driven Manager of Customer Delivery to lead our Customer Implementation and Enrollment teams. This role is critical to executing our onboarding strategy, accelerating time-to-revenue, and ensuring exceptional customer experiences.

You will oversee the full customer onboarding lifecycle—from implementation and training to device deployment and software integrations. This includes managing both standard and complex onboarding initiatives such as government client integrations, ISV partnerships, and customer migrations. You’ll also own key operational functions related to hardware provisioning, inventory oversight, and site equipment management.

This role requires strong leadership in the payments industry, operational oversight, and a collaborative mindset to drive improvements across the onboarding process.

We are looking for a Manager of Customer Delivery who will:

Team & Customer Delivery Leadership

• Hire, train, and lead a high-performing implementation and enrollment team.
• Provide hands-on leadership for day-to-day operations and long-term strategic growth of the team.
• Own customer relationships during the onboarding phase, guiding them to successful solution implementations.
  
  

Customer Onboarding & Implementation

• Execute onboarding strategies that drive exceptional customer experiences and rapid activation.
• Oversee implementation of hardware and software solutions, from initial scoping through go-live.
• Lead complex projects such as enterprise migrations, government client rollouts, and ISV integrations.
  
  

Cross-Functional Collaboration

• Work closely with Sales Executives, Solution Engineers, Risk & Underwriting teams, and Enrollment Specialists to ensure aligned delivery.
• Monitor the sales pipeline and manage assignment of implementation projects based on resource capacity and customer priority.
• Champion the Voice of the Customer (VoC) to inform product, process, and support improvements.
  
  

Operational Ownership

• Maintain and update the company’s equipment website, ensuring accurate product listings and customer-facing content.
• Manage device inventory levels, working with vendors and procurement to ensure availability and prevent shortages.
• Continuously optimize the onboarding, integration, and activation processes to reduce friction and enhance customer satisfaction.
• Address and resolve operational and implementation issues as they arise.
  
  

Reporting & Forecasting

• Track and report KPIs and project status to executive leadership.
• Support sales with revenue forecasting by aligning delivery timelines to pipeline opportunities.
• Provide visibility into implementation readiness, progress, and blockers.
  
  

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in business, related field or equivalent experience
• 5+ years of experience in customer delivery, onboarding, or implementation leadership—ideally in the payments or fintech space
• Proven success managing customer-facing technical teams and complex implementation cycles
• Experience working with government clients and integrated software vendors (ISVs)
• Familiarity with payment terminals, APIs, gateways, and compliance frameworks
• Demonstrated ability to manage hardware logistics, vendor coordination, and inventory processes
• Strong analytical skills and experience using KPIs to drive performance and decision-making
• Skilled in cross-functional collaboration, customer relationship management, and escalation handling
• Must have excellent time management skills, with the ability to prioritize and manage multiple tasks/ projects
• Ability to read, write, speak and understand the English language in a business environment
  
  

Our Guiding Principles

Impact

• Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
  
  

Integrity

• Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
  
  

Inspiration

• Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
  
  

CSGer Perks & Benefits

• Work from Home
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!
  
  

View More Benefits

• If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at [phone] or email us at [e-mail]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
  
  

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

$78,576.21-$125,721.94

This role is eligible for a bonus opportunity.

Location(s):

United States Remote

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Telecommunications, Software Development, and IT Services and IT Consulting

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