Manager of Construction Loan Servicing

F.N.B. Corporation; Pittsburgh (Allegheny County); On-site; USD 85,000 - 110,000; Full time

Job summary

F.N.B. Corporation in Pittsburgh is seeking a Manager of Construction Loan Servicing to lead oversight of builder approval/draw schedules, inspection/draw administration, and servicing for portfolio and held-for-sale construction loans.

You will train and coach teams, drive KPI/KRI review, and ensure policies are updated yearly while pushing for efficiency. This role requires strong project management, risk awareness, and collaboration with mortgage operations to support growth.

Qualifications

• BA or BS required with 7+ years related experience preferred
• Excellent project management and communication skills are essential
• Experience with construction loan servicing and risk/compliance a plus

Responsibilities

• Manages the builder approval to loan conversion process ensuring timely completion.
• Oversees inspection/draw administration and servicing for construction or renovation loans.
• Monitors SOX controls, performs audit/compliance responses, and reconciles GL and DDA accounts.
• Leads training, coaching, and development for the construction team and sales staff.
• Ensures policies and procedures are updated annually and drive efficiency gains.

Skills

Project management

Communication

Organizational skills

Interpersonal skills

Detail oriented

PC proficiency

Job-related software

Education

BA or BS

Tools

MS Word

MS PowerPoint

Job description

Join our team. Make a difference - for us and for your future.

Position Title: Manager of Construction Loan Servicing

Business Unit: Mortgage Administration

Reports to: Manager of Residential Mortgage Servicing

Position Overview:

The incumbent is primarily responsible for the oversight and efficient management of the builder approval/draw schedule process, the inspection/draw administration processes and servicing processes relative to portfolio and held for sale closed construction or renovation loans. This individual is responsible for training, coaching, strategic planning and reporting. They are to ensure KPI/KRI's are reviewed and meet the levels set by the executive team. The incumbent is responsible for ensuring policies and procedures are updated yearly and are to drive change and efficiency lifts.

Primary Responsibilities:

• Manages the entire process from builder approval to loan conversion. Ensuring construction projects are completed and converted timely. Manages the construction platform vendor, establishing controls for minimizing risks while increasing customer satisfaction ratings. Manages the held for sale pipeline ensuring adherence to requalification procedures.
• Minimizes risk by reviewing aged loans and salable loans to ensure salability. Identifies upcoming trends, changes in local/state construction codes and ensures builders are compliant. Assists in creation and modification of construction programs and products. Provides senior leaders of trends in the industry that may affect or change risk tolerances that are in place.
• Ensures and maintains a construction to permanent lending administrative process including review of documentation, review of site inspection reports, draw administration and loan balancing. Identifies and implements methods to improve functional and departmental efficiencies that reduce risks, improve quality of service and/or accommodate additional growth.
• Manages and monitors construction draw requests vs. actual disbursement amounts to ensure satisfactory ratings on all SOX Control audits. Reviews and signs off on Year End Tax Processing (1099's). Balances and reconciles owned general ledger (GL) and direct deposit accounts (DDA) monthly. Responsible for spearheading all audit/compliance responses.
• Provides training/certification, support and ongoing development for construction team as well as current and future sales staff. Consistently collaborates with the executive sales and secondary leaders. Ensures that training aligns with procedures and guidelines as published and updated and ensures all are properly submitted through the change management process.
• Responsible for ensuring proper staffing levels; conducts interviews; onboarding and continued training and coaching. Responsible for all other human resource functions to include annual performance and merit reviews.
• Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

BA or BS

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

7

Skills Required to Perform the Primary Responsibilities of this Position:

• Excellent project management skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS PowerPoint - Basic Level
• Bachelors or a combination of education and equivalent experience may be considered

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions Beyond Traditional Office Work: