Manager of Clinical Services (RN)

Arc Hospice & Palliative Care Internal Careers; Arlington (TX); On-site; USD 80,000 - 95,000; Full time

Job summary

Arc Hospice & Palliative Care seeks a Manager of Clinical Services to lead interdisciplinary teams and ensure high-quality, person-centered hospice care. Responsibilities include supervision, care planning, compliance, and collaboration with nursing, social work, and spiritual care across multiple service areas.

The role demands scheduling Monday–Friday 8:00 AM–4:30 PM with on-call rotation, travel between offices, and active participation in quality and compliance initiatives to support staff

Qualifications

• Current RN license in good standing with ability to practice in the state of employment.
• Bachelor’s degree in nursing or related field preferred.
• Minimum of three (3) years clinical experience in hospice, palliative care, or related setting required.
• Minimum of one (1) year leadership or supervisory experience preferred.
• Current CPR certification.
• Strong clinical judgment, communication, and organizational skills.”
• Proficient in electronic medical record systems and Microsoft Office.
• Ability to work in home and facility settings with reliable transportation and valid driver’s license.

Responsibilities

• Provide direct supervision to assigned interdisciplinary team members, including performance oversight, coaching, and delegation of responsibilities.
• Ensure clinical care is delivered according to the individualized plan of care and in accordance with hospice regulations, organizational policies, and professional standards.
• Coordinate and facilitate weekly IDG meetings when assigned to patient-facing care teams, ensuring interdisciplinary communication and plan of care updates.
• Review clinical documentation for timeliness, completeness, and compliance with regulatory requirements.
• Support patient care transitions and collaborate with the Director of Clinical Services on staffing and caseload distribution.
• Provide real-time coaching and intervention to staff regarding symptom management, family dynamics, ethical concerns, or complex care needs.
• Participate in the hiring, orientation, training, and evaluation of clinical staff in collaboration with Human Resources and the Director of Clinical Services.
• Maintain awareness of and respond to quality, safety, and service concerns within the team; implement corrective actions as appropriate.
• Assist in scheduling and coverage planning to ensure patient needs are met, including after-hours or weekend situations as needed.
• Participate in QAPI and compliance activities and implement improvement initiatives related to clinical quality and staff performance.
• Model professionalism, accountability, and compassionate care in all interactions with patients, families, and team members.
• Support documentation audits, surveys, or accreditation processes as assigned.
• Provide weekend or after-hours leadership support as requested by the Director of Clinical Services.
• Performs other duties as assigned

Skills

RN license

Leadership

Communication

EMR proficiency

Education

Bachelor's degree in nursing

Tools

EMR systems

Microsoft Office

Job description

Continue your journey with Arc Hospice & Palliative Care.

Whether you’re looking for a new challenge, ready to grow in a different direction, or hoping to serve in a new setting, we’re here to support you.We believe your arc matters too. This internal opportunity is a chance to deepen your impact while staying rooted in the mission that brought you here.

Role Snapshot

• Position: Manager of Clinical Services, to provide leadership and guidance to our interdisciplinary care teams.
• Focus: Site leadership to ensure patients and families receive high-quality, person-centered hospice care.
• Schedule: Full-time
• Work Setting: Office-based with on-site leadership responsibilities
• Coverage: Tarrant, Dallas, Johnson, Parker, Denton, Wise and Ellis

This full-time role follows a Monday through Friday schedule from 8:00 AM to 4:30 PM and includes participation in the on-call rotation. The Manager balances staff supervision, care coordination, and compliance oversight while fostering collaboration across nursing, aide, social work, and spiritual care disciplines.

Overview

The Manager of Clinical Services provides direct supervision and leadership to hospice interdisciplinary teams, including registered nurses, hospice aides, social workers, chaplains, and other assigned clinical staff. This role is responsible for ensuring high-quality, person-centered care is delivered to patients and families across the service area. The Manager supports care planning, staff development, compliance, and team collaboration while functioning as a key liaison between clinical teams and organizational leadership. Assignments may include direct oversight of a geographic patient care team or a function-based team such as After Hours or Admissions.

Key Responsibilities

• Provide direct supervision to assigned interdisciplinary team members, including performance oversight, coaching, and delegation of responsibilities.
• Ensure clinical care is delivered according to the individualized plan of care and in accordance with hospice regulations, organizational policies, and professional standards.
• Coordinate and facilitate weekly IDG meetings when assigned to patient-facing care teams, ensuring interdisciplinary communication and plan of care updates.
• Review clinical documentation for timeliness, completeness, and compliance with regulatory requirements.
• Support patient care transitions and collaborate with the Director of Clinical Services on staffing and caseload distribution.
• Provide real-time coaching and intervention to staff regarding symptom management, family dynamics, ethical concerns, or complex care needs.
• Participate in the hiring, orientation, training, and evaluation of clinical staff in collaboration with Human Resources and the Director of Clinical Services.
• Maintain awareness of and respond to quality, safety, and service concerns within the team; implement corrective actions as appropriate.
• Assist in scheduling and coverage planning to ensure patient needs are met, including after-hours or weekend situations as needed.
• Participate in QAPI and compliance activities and implement improvement initiatives related to clinical quality and staff performance.
• Model professionalism, accountability, and compassionate care in all interactions with patients, families, and team members.
• Support documentation audits, surveys, or accreditation processes as assigned.
• Provide weekend or after-hours leadership support as requested by the Director of Clinical Services.
• Performs other duties as assigned

Qualifications

• Current RN license in good standing with ability to practice in the state of employment.
• Bachelor’s degree in nursing or related field preferred.
• Minimum of three (3) years clinical experience in hospice, palliative care, or related setting required.
• Minimum of one (1) year leadership or supervisory experience preferred.
• Current CPR certification.
• Strong clinical judgment, communication, and organizational skills.
• Proficient in electronic medical record systems and Microsoft Office.
• Ability to work in home and facility settings with reliable transportation and valid driver’s license.
• Demonstrated empathy, sensitivity, and ability to support patients and families from diverse backgrounds.
• Demonstrates a strong commitment to delivering high-quality, person-centered care that reflects Arc Hospice & Palliative Care’s mission, values, and standards of dignity, respect, compassion, and integrity.

The compensation range for this position is shown below and reflects the expected pay range for the role. Arc Hospice & Palliative Care is committed to transparency and equity in all compensation practices.

Final pay is determined based on factors such as experience, licensure, location, and business needs at the time of hire. Some roles may be eligible for additional compensation components consistent with Arc Hospice & Palliative Care practices.

Compensation

$80,000 - $95,000 USD

This role may require travel between offices, patient homes, facilities, and inpatient settings.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Arc Hospice & Palliative Care Internal Careers’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.