Patient Care Manager - Hospice (RN)

Arc Hospice & Palliative Care; Leesburg (FL); On-site; USD 86,000 - 105,000; Full time

Job summary

Arc Hospice & Palliative Care in Leesburg, FL seeks a Manager of Clinical Services to lead interdisciplinary teams and oversee care coordination in a patient-centered hospice program. The role emphasizes supervision, staff development, and ensuring regulatory compliance across nursing, aides, social work, and spiritual care disciplines.

The position requires an RN license, CPR, 3 years hospice experience, and 1 year of leadership.

Qualifications

• Current RN license in good standing.
• Bachelor’s degree in nursing or related field preferred.
• Minimum of three (3) years clinical experience in hospice, palliative care, or related setting.
• Minimum of one (1) year leadership or supervisory experience preferred.
• Current CPR certification.
• Strong clinical judgment, communication, and organizational skills.
• Proficient in electronic medical record systems and Microsoft Office.
• Ability to work in home and facility settings with reliable transportation and valid driver’s license.
• Demonstrated empathy, sensitivity, and ability to support patients and families from diverse backgrounds.

Responsibilities

• Provide direct supervision to assigned interdisciplinary team members, including performance oversight, coaching, and delegation of responsibilities.
• Ensure clinical care is delivered according to the individualized plan of care and in accordance with hospice regulations, organizational policies, and professional standards.
• Coordinate and facilitate weekly IDG meetings when assigned to patient-facing care teams, ensuring interdisciplinary communication and plan of care updates.
• Review clinical documentation for timeliness, completeness, and compliance with regulatory requirements.
• Support patient care transitions and collaborate with the Director of Clinical Services on staffing and caseload distribution.
• Provide real-time coaching and intervention to staff regarding symptom management, family dynamics, ethical concerns, or complex care needs.
• Participate in the hiring, orientation, training, and evaluation of clinical staff in collaboration with Human Resources and the Director of Clinical Services.
• Maintain awareness of and respond to quality, safety, and service concerns within the team; implement corrective actions as appropriate.
• Assist in scheduling and coverage planning to ensure patient needs are met, including after-hours or weekend situations as needed.
• Participate in QAPI and compliance activities and implement improvement initiatives related to clinical quality and staff performance.
• Model professionalism, accountability, and compassionate care in all interactions with patients, families, and team members.
• Support documentation audits, surveys, or accreditation processes as assigned.
• Provide weekend or after-hours leadership support as requested by the Director of Clinical Services.
• Performs other duties as assigned

Skills

Clinical judgment

Communication

Organizational skills

Empathy

Decision making

EMR proficiency

Microsoft Office

Transportation reliability

Education

Bachelor’s degree in nursing or related field

Tools

Electronic Medical Records (EMR)

Microsoft Office

Job description

At Arc Hospice & Palliative Care, we are united by a mission to bring comfort, dignity, and compassionate support to every patient and family we serve. Join a team where your work has purpose, and your growth is supported.

We are seeking a Manager of Clinical Services, to provide leadership and guidance to our interdisciplinary care teams, ensuring patients and families receive high-quality, person-centered hospice care. This full-time role follows a Monday through Friday schedule from 8:00 AM to 4:30 PM and as neeeded including participation in the on-call rotation. The Manager balances staff supervision, care coordination, and compliance oversight while fostering collaboration across nursing, aide, social work, and spiritual care disciplines.

Overview

The Manager of Clinical Services provides direct supervision and leadership to hospice interdisciplinary teams, including registered nurses, hospice aides, social workers, chaplains, and other assigned clinical staff. This role is responsible for ensuring high-quality, person-centered care is delivered to patients and families across the service area. The Manager supports care planning, staff development, compliance, and team collaboration while functioning as a key liaison between clinical teams and organizational leadership. Assignments may include direct oversight of a geographic patient care team or a function-based team such as After Hours or Admissions.

Key Responsibilities

• Provide direct supervision to assigned interdisciplinary team members, including performance oversight, coaching, and delegation of responsibilities.
• Ensure clinical care is delivered according to the individualized plan of care and in accordance with hospice regulations, organizational policies, and professional standards.
• Coordinate and facilitate weekly IDG meetings when assigned to patient-facing care teams, ensuring interdisciplinary communication and plan of care updates.
• Review clinical documentation for timeliness, completeness, and compliance with regulatory requirements.
• Support patient care transitions and collaborate with the Director of Clinical Services on staffing and caseload distribution.
• Provide real-time coaching and intervention to staff regarding symptom management, family dynamics, ethical concerns, or complex care needs.
• Participate in the hiring, orientation, training, and evaluation of clinical staff in collaboration with Human Resources and the Director of Clinical Services.
• Maintain awareness of and respond to quality, safety, and service concerns within the team; implement corrective actions as appropriate.
• Assist in scheduling and coverage planning to ensure patient needs are met, including after-hours or weekend situations as needed.
• Participate in QAPI and compliance activities and implement improvement initiatives related to clinical quality and staff performance.
• Model professionalism, accountability, and compassionate care in all interactions with patients, families, and team members.
• Support documentation audits, surveys, or accreditation processes as assigned.
• Provide weekend or after-hours leadership support as requested by the Director of Clinical Services.
• Performs other duties as assigned

Qualifications

• Current RN license in good standing with ability to practice in the state of employment.
• Bachelor’s degree in nursing or related field preferred.
• Minimum of three (3) years clinical experience in hospice, palliative care, or related setting required.
• Minimum of one (1) year leadership or supervisory experience preferred.
• Current CPR certification.
• Strong clinical judgment, communication, and organizational skills.
• Proficient in electronic medical record systems and Microsoft Office.
• Ability to work in home and facility settings with reliable transportation and valid driver’s license.
• Demonstrated empathy, sensitivity, and ability to support patients and families from diverse backgrounds.
• Demonstrates a strong commitment to delivering high-quality, person-centered care that reflects Arc Hospice & Palliative Care’s mission, values, and standards of dignity, respect, compassion, and integrity.

The starting compensation for this position is shown below. Arc Hospice & Palliative Care is committed to transparency and equity in all compensation practices. The rate displayed reflects the starting hourly or salaried pay for the role and does not represent a range.

Final pay is determined based on factors such as experience, qualifications, location, and business needs at the time of hire. Some roles may be eligible for additional compensation components consistent with Arc Hospice & Palliative Care practices.

Compensation

$95,000 - $95,000 USD

Arc Hospice & Palliative Care is an Equal Opportunity Employer and welcomes applicants from all backgrounds to join us in delivering compassionate, inclusive care. Explore the impact you can make with Arc Hospice today.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Arc Hospice & Palliative Care’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.