Client Success Manager

Nexxen; Chicago (IL); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k)

EAP

Parental leave

Unlimited vacation

Company-paid holidays

Job summary

Nexxen seeks a Client Success Manager to own two core functions: managed service campaign management and PMP deal execution. You will be the primary post-sale contact for advertiser accounts, driving retention and growth through strategic consulting, platform demos, and data-driven insights.

You will collaborate with Strategic Sales, Ad Operations, and Supply teams, overseeing end-to-end campaign delivery across CTV, online video, and display, while leveraging Nexxen's DMP and deal

Qualifications

• 2+ years in a client-facing account management or operations role within DSP/ SSP/media environment.
• Proven track record managing programmatic campaigns across CTV, online video, and/or display.
• Experience with PMP deal management, SSP platforms, and programmatic deal troubleshooting.
• Strong analytical mindset with ability to translate data into actionable narratives.
• Excellent communication skills, able to explain technical concepts clearly to clients and internal teams.
• Highly organized with ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Serve as the primary post-sale contact for a portfolio of managed service and programmatic advertiser accounts, building trust-based relationships to drive retention and growth.
• Own end-to-end campaign delivery across managed service and PMP channels; including setup, launch, pacing, optimization, and reporting against KPIs.
• Manage the full PMP deal lifecycle: deal setup, targeting configuration, implementation best practices, QA, and troubleshooting.
• Execute multi-channel programmatic campaigns across CTV, online video, and display with focus on precision and performance.
• Collaborate with Strategy, Sales, Ad Operations, and Supply teams to ensure campaigns and deals are set up for success.

Skills

Client relationship

Programmatic campaigns

PMP deals

Data analysis

Excel pivot tables

PowerPoint

Sales collaboration

Communication

Tools

Salesforce

Ad servers

Job description

Job Summary:

The Client Success Manager at Nexxen owns two core functions: managed service campaign management and programmatic PMP deal execution. As the primary point of contact for a portfolio of advertiser relationships, you'll drive satisfaction, retention, and growth through expert campaign management, strategic consulting, and deep technical fluency across Nexxen's full product suite, including our SSP, DMP, and deal infrastructure.

This role goes beyond day-to-day execution. You'll think strategically across your book of business, consult on new solutions, participate in the RFP process, and generate upsell revenue through best-in-class reporting and measurable results. You'll be partnering closely with Strategic Sales, Ad Operations, and Supply teams to ensure every campaign and deal is set up for success from kick-off through optimization.

As a Client Success Manager, you will drive:

Client relationship & account ownership

• Serve as the primary post-sale contact for a portfolio of managed service and programmatic advertiser accounts, building deep, trust-based relationships that drive retention and growth
• Diagnose client needs and develop tailored strategies that generate measurable results and incremental revenue for Nexxen
• Onboard new clients through platform demos, training sessions, and ongoing education on Nexxen's offerings and deal capabilities
• Support quarterly regional growth goals through proactive upsell and cross-sell activity grounded in data and performance insights

Campaign & deal management

• Own end-to-end campaign delivery across managed service and PMP channels; including setup, launch, pacing, optimization, and performance reporting against KPIs
• Manage the full PMP deal lifecycle: deal setup, targeting configuration, implementation best practices, QA, and ongoing troubleshooting
• Execute multi-channel programmatic campaigns across CTV, online video, and display with a focus on precision and performance
• Support audience activation and targeting strategies through Nexxen's Data Management Platform (DMP)
• Maintain accurate campaign records and account documentation in Salesforce and internal systems

Strategy, insights & product expertise

• Act as a trusted advisor on Nexxen's DSP/SSP offerings - translating complexity into clear, actionable guidance for clients
• Leverage performance data, market trends, and Nexxen's full product suite to develop proactive campaign recommendations and identify upsell opportunities
• Collaborate cross-functionally to troubleshoot campaign and deal performance, surfacing creative solutions that meet evolving client needs

Job Requirements:

• 2+ years in a client-facing account management or operations role within a DSP, SSP, media agency, or publisher
• Proven track record managing programmatic campaigns across CTV, online video, and/or display
• Experience with PMP deal management, SSP platforms, and programmatic deal troubleshooting
• Strong analytical mindset with the ability to translate data into actionable narratives
• Excellent communication skills, able to explain technical concepts clearly to both clients and internal teams
• Highly organized with proven ability to manage competing priorities in a fast-paced environment
• Proficiency in Excel (pivot tables, large datasets) and PowerPoint
• Familiarity with Salesforce, ad servers, brand safety, and verification platforms

In support of pay transparency and equity, the minimum and maximum full-time annual base salary for this role is $75,000 - $95,000. While this is our reasonable expectation this is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. We offer a variety of benefits, including medical, dental, vision, disability insurance, 401(k), EAP, parental leave, unlimited vacation, and company-paid holidays. The specific programs and options available will vary depending on the state, start date, and employment type. Our Talent Acquisition team will be happy to answer any questions you may have.

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