Manager of Client Performance

PMMC; Charlotte (NC); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Healthcare plans

Flexible PTO

Learning opportunities

Job summary

PMMC in the United States seeks a Client Performance Leader to build and guide a high-performing Client Performance organization focused on proactive portfolio management, client outcomes, and long-term retention.

You will develop Client Performance Managers into trusted advisors, partner cross-functionally with Product, Data Health, and PMO, and drive execution across portfolios to maximize growth and customer satisfaction.

Qualifications

• Bachelor’s degree in a relevant field required.
• Demonstrated ability to lead cross-functional initiatives and develop others.
• Strong analytical, technical, and project management skills; SQL and MS Project a plus.
• Proven track record of improving client outcomes and retention.

Responsibilities

• Lead and develop the Client Performance Team by coaching and mentoring.
• Own portfolio health by measuring client health, utilization, risks, and priorities.
• Drive Business Review excellence with timely, executive-ready reviews.
• Lead portfolio execution by removing barriers and ensuring action plans.
• Manage client escalations and coordinate across departments to resolve issues.
• Optimize adoption and retention by increasing platform utilization and growth opportunities.
• Own Client Performance metrics and drive continuous improvement.

Skills

Analytical thinking

Leadership

Strategic planning

Communication

Education

Bachelor’s degree in Business/Operations/Healthcare Admin

Tools

SQL

Microsoft Project

Job description

Reports To: Director of Revenue Cycle Operations

Department: Client Performance

About The Team

At PMMC, our mission is to continuously improve the financial performance of healthcare organizations, so they have more resources to devote to patient care. We provide advanced revenue cycle management and SAAS solutions to hospitals, health systems, and physician groups across the country. By helping clients recover revenue, streamline workflows, and strengthen margins, we enable them to better serve their communities. With today’s evolving healthcare landscape, including changing reimbursement models, price transparency, and population health, the revenue cycle has never been more critical. PMMC is committed to delivering innovative technology and strategic guidance to help providers successfully navigate these challenges.

About The Role

The Client Performance Leader is responsible for building and leading a high-performing Client Performance organization that delivers exceptional client outcomes through proactive portfolio management, strategic client engagement, and operational excellence. This leader develops Client Performance Managers into trusted advisors, drives accountability across client portfolios, and partners cross-functionally to maximize client retention, utilization, and long-term growth. As the organization scales, the role evolves from a working manager into a second-level leader responsible for the overall health and performance of the Client Performance function.

Responsibilities:

• Lead and Develop the Client Performance Team by coaching, mentoring, and holding Client Performance Managers accountable for performance, professional growth, and execution.
• Own Portfolio Health by proactively measuring client health, utilization, risks, and strategic priorities to ensure successful client outcomes and long-term retention.
• Drive Business Review Excellence by ensuring Business Reviews are completed on time, strategically focused, executive-ready, and deliver measurable value to clients.
• Lead Portfolio Execution by participating in Portfolio Huddles, removing barriers, and ensuring accountability for action plans across all client portfolios.
• Manage Client Escalations and Cross-Functional Coordination by leading high-impact client issues and partnering with Client Support, SRE, Product, Data Health, PMO, and other departments to achieve timely resolution.
• Optimize Client Adoption and Retention by developing strategies that increase platform utilization, strengthen executive relationships, reduce client risk, and identify opportunities for growth and expansion.
• Own Client Performance Metrics by monitoring team performance, analyzing trends, implementing continuous improvement initiatives, and ensuring accountability for Business Review quality, client utilization, issue resolution, and client retention.

Qualifications & Requirements

• Bachelor’s degree in Business, Operations Management, Healthcare Administration, or related field
• 2+ years of relevant professional experience, including demonstrated success in taking ownership of complex initiatives, collaborating across teams, and developing others through coaching or mentorship. Strong analytical, technical, and project management skills; SQL and Microsoft Project experience a plus
• Demonstrated ability to lead cross-functional initiatives by partnering with Product, Operations, Technology, and other business units to resolve complex client challenges and improve operational outcomes.
• Strong analytical and business acumen, with experience interpreting operational metrics, identifying trends, developing action plans, and driving measurable improvements in client satisfaction, retention, utilization, or operational performance.
• Exceptional communication and executive presence, with the ability to coach leaders, facilitate strategic business discussions, manage client escalations, and build trusted relationships with internal and external stakeholders.

What We Look For

A strategic leader who thrives on driving client outcomes, scaling operations, and developing high-performing teams.

Why Join PMMC

PMMC offers a dynamic, growth-focused environment where innovation and teamwork drive success. We are dedicated to innovation, collaboration, and excellence in revenue cycle management. At PMMC, your work drives meaningful results for healthcare systems across the country.

Discover a wealth of benefits at PMMC, ranging from comprehensive healthcare plans to continuous learning opportunities, ensuring your well-being and professional development. Enjoy a supportive work environment that values your contributions with competitive compensation packages, flexible PTO and perks designed to enhance your overall work-life balance.

Core Values

Join our team at PMMC. We Grow or Die as individuals and as a collective force, Inspiring One Another to reach new heights. We Love to Win, not just for ourselves but for our entire team. We constantly Innovate, finding fresh solutions to complex challenges. We pride ourselves on being Productive & Efficient while always striving to Do the Right Thing in all that we do.

If you're ready to be part of a team that embodies these values, we invite you to join #TeamPMMC today!

Technology that Elevates. Experts Who Care.

PMMC is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, marital or citizenship status or any other status protected by applicable federal, state, or local law.