Client Relationship Manager

Pinnaql; Chesterfield (MO); Remote; USD 60,000 - 75,000; Full time

Job summary

A healthcare revenue cycle management firm is seeking a Client Relationship Manager to enhance client satisfaction and drive business growth. This full-time position allows for remote work across the United States but requires about 25% travel. Candidates should have strong client-facing skills, a background in revenue cycle management, and proficiency in handling client engagements. This role plays a vital part in maintaining long-term client relationships and ensuring exceptional service.

Qualifications

• Comprehensive background in physician revenue cycle and practice management.
• Proven ability to provide exceptional service to both internal and external clients.
• Skilled in strategies to improve client engagement, health, and retention.

Responsibilities

• Serve as the primary client contact for communication.
• Address real-time daily claim challenges and client escalated issues.
• Coordinate client meetings and manage agendas.

Skills

Client-Facing Skills

Customer Service Excellence

Problem-Solving Abilities

Collaboration

Relationship Building

Tools

eClinicalWorks EMR System

Job description

4 days ago Be among the first 25 applicants

This range is provided by Pinnaql. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $75,000.00/yr

Direct message the job poster from Pinnaql

Pinnaql is currently seeking a full-time, remote Client Relationship Manager for an industry leader in the healthcare revenue cycle management industry. This position can be based anywhere in the United States, but will require about 25% travel. As the primary point of contact for key clients, the Client Relationship Manager (CRM) is responsible for building and sustaining long-term, impactful relationships that drive client satisfaction, loyalty, and business growth. The CRM engages closely with internal teams to deliver tailored solutions that meet client needs and identifies opportunities for upselling and cross-selling. Through proactive client engagement and exceptional service, this role plays a key part in enhancing client experience and contributing to the company's success.

Qualifications

• Experience in Revenue Cycle Management: Comprehensive background in physician revenue cycle and practice management.
• Client-Facing Skills: Proficiency in client communication across emails, proposals, phone calls, and virtual meetings.
• Customer Service Excellence: Proven ability to provide exceptional service to both internal and external clients.
• Client Engagement & Retention: Skilled in strategies to improve client engagement, health, and retention.
• Relationship Building: Strong capability to build and maintain long-term, meaningful client relationships.
• Problem-Solving Abilities: Aptitude for effectively addressing and resolving client issues.
• Collaboration: Ability to work effectively with internal and external teams to support client needs.
• Compliance: Familiarity with company policies and adherence to procedural standards.
• eClinicalWorks EMR System Experience preferred, EMR/EHR experience required.

Key Responsibilities

• Serve as the primary client contact for day-to-day communication via emails, calls, and meetings.
• Address real-time daily claim challenges and client escalated issues, ensuring timely resolutions.
• Escalate significant client concerns to the Account Executive according to the escalation process.
• Coordinate and schedule client meetings, including monthly reviews, and manage meeting agendas and notes.

Client Performance Support

• Provide guidance to vendors on client communication standards, policies, and protocols.
• Hold Vendor Partner accountable for daily tracker accuracy and KPI management, identifying and addressing any outliers with timely action plans.
• Ensure identified client issues are addressed and resolved accurately, maintaining high standards of client service.

Key Performance Indicators (KPIs)

• Retention (70% weighting): Maintain 98% retention for clients <18 months, and 93% retention for clients > 18 months.
• Performance (30% weighting): Ensure that all assigned clients meet revenue performance goals.

If you meet the qualifications and are interested in this opportunity, please complete our online application. We look forward to getting to know you as you consider the next steps in your career.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be authorized to work for any employer in the United States without visa sponsorship.

Seniority level

Mid-Senior level

Employment type

Other

Job function

Other