Manager of Adult Services | Oak Park Public Library

ILLINOIS LIBRARY ASSOCIATION; Oak Park (IL); Presencial; USD 79.000 - 89.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Tuition assistance

Paid time off

Parental leave

Lifestyle Spending Account

Resumo da vaga

The Oak Park Public Library is seeking a Manager of Adult Services to lead the Adult Services department and Creative Technology team. This full-time role oversees staff, budgets, and strategic initiatives, driving equitable, patron-centered programs across in-person and digital spaces.

Reporting to Public Services leadership, the role emphasizes community engagement, staff development, and collaboration to advance lifelong learning and digital literacy in Oak Park.

Qualificações

• Understands and advances the library's vision, mission, and priorities.
• Service-oriented and committed to exceptional patron service.
• Supports a positive team environment and collaboration.
• Exhibits strong project management skills.
• Willing to adapt to changing responsibilities and priorities.
• Takes initiative to improve services, processes, and programs.
• Demonstrates sound judgment and independent thinking.
• Proficient with current technology and eager to learn new tools.
• Maintains confidentiality and has strong integrity.
• Pays attention to detail and ensures accuracy.

Responsabilidades

• Hires, trains, coaches, schedules, and evaluates staff; manages workflow.
• Develops department budgets, goals, and strategic plans.
• Directs learning and professional development for staff.
• Leads programming aligned with the library's strategic plan.
• Collaborates with management to implement library-wide policies and projects.
• Engages with the community to promote services and partnerships.
• Oversees equity and customer service across both physical and digital spaces.

Conhecimentos

Organizational Alignment

Customer Service

Collaboration

Project Management

Adaptability

Initiative

Judgment

Technical Proficiency

Accountability

Accuracy

Integrity

Formação

Master’s degree in library and information science

Descrição da vaga

Manager of Adult Services | Oak Park Public Library

Posted on Nov 3, 2026

Position Summary

The Manager of Adult Services is a key member of the library's Management Team, responsible for providing strategic and day-to-day operational leadership for the Adult Services department, including the Creative Technology team. This role champions the delivery of equitable, patron-centered services and programs that advance the library's mission and strategic priorities, navigating the unique dynamics of a high-accountability community.

Reporting to the Director of Public Services and Communications, the Manager is accountable for department-wide functions, including budget development, project execution, and strategic goal setting. This position directly and indirectly supervises, coaches, and evaluates 20-plus departmental staff to ensure a high-performing team that fosters lifelong learning, community engagement, and digital fluency across the library’s physical and virtual spaces.

Bilingualism in English and Spanish (or another language relevant to Oak Park’s community) is a plus; while not required, fluency in another language will enable you to provide exceptional customer service and build relationships with more of our community members.

This position is full-time, with a 40-hour workweek.

Anticipated starting salary range: $79,000 to $89,000. Offers are made within this range based on competencies, experience, and internal equity.

As part of the comprehensive compensation package, full-time library staff members receive generous benefits, including:

90% premium coverage for PPO and HMO medical insurance across all tiers

Enrollment in the Illinois Municipal Retirement Fund (IMRF), a premier defined benefit (pension) plan for Illinois municipal government employees

20 paid vacation days annually

12 paid health leave days annually

5 paid personal days annually

13 paid holidays annually

8 weeks of paid parental leave

Up to $5,250 per year tuition assistance for continuing education

Paid learning opportunities, such as webinars and conferences

Paid dues for professional association membership

$150 Lifestyle Spending Account to enhance your physical, financial, and emotional well-being

Essential Duties and Responsibilities

Management

Hires, trains, coaches, schedules, supervises, and evaluates staff; coordinates and monitors workflow to determine staffing needs.

Resolves or reports personnel issues.

Directs the learning and professional development of staff.

Responds appropriately to internal and external customer service issues when they arise

Prepares and maintains departmental records, statistics, and reports.

Develops and implements goals and objectives, a strategic plan, and a budget.

Participates as a member of the library management team.

Leads and participates in projects, adhering to project management standards.

Guides the delivery of programming for the service area in alignment with the strategic plan.

Participates in library-wide outreach and programming.

Leads and participates in monthly department meetings and attends library-wide meetings

Assures that service points are appropriately staffed and staff are trained in service area procedures.

Connects with SWAN and RAILS for guidance, collaboration, and information sharing as appropriate.

Ensures staff have the required technical skills and equipment.

Leadership

Collaborates with Management and Leadership Teams to develop and revise library strategies and policies, and to address system-wide needs and issues

Resolves or reports problems affecting the patron experience (facilities, technology, staffing, etc.)

Communicates, interprets, and assures compliance with policies and procedures

Leads project and team meetings (sets the agenda, reviews, and reports minutes)

Assists with planning and implementing the library’s strategic goals

Community Engagement

Promotes library services and programs in the community

Builds and maintains relationships with community partners

Identifies opportunities for engagement

Learning

Engages in professional development and continuous learning activities across diverse fields and disciplines to support organizational learning and growth

Stays current with trends related to library service

Evaluation/Assessment

Collaborates with Data Analysis Consultant, Management and Leadership Teams to implement evaluation strategies for service area

Monitors the patron experience at the library’s physical and virtual locations, providing a variety of methods and opportunities for immediate and ongoing patron and staff feedback

Analyzes patron /staff feedback and frames problems for staff members to develop solutions

About the Oak Park Public Library

The Oak Park Public Library strategically prioritizes equity, anti-racism, engagement, learning, and stewardship. We serve a diverse population at our three locations and out in the Oak Park community. Our vision is to empower every voice in our community, and our mission is to share the information, services, and opportunities that fulfill Oak Park’s aspirations.

The Oak Park Public Library is an equal opportunity employer. We are committed to creating and supporting an environment of anti-racism, diversity, equity, and inclusion for the benefit of our staff, collections, programs, and services, patrons, and community. Members of traditionally marginalized groups and those committed to working in a diverse cultural environment are encouraged to apply.

Requirements

Required Qualifications

Organizational Alignment: Understands, supports, and advances the library's vision, mission, and strategic priorities.

Customer Service: Service-oriented and committed to providing exceptional service to our patrons, staff, and community.

Collaboration and Teamwork: Supports a positive team environment in which members participate, respect, and cooperate with each other to receive desired results.

Project Management: Excellent project management skills.

Adaptability: Demonstrates willingness to accept a shift in responsibilities due to the nature of a changing workplace.

Initiative: Takes initiative in improving service, processes, programs, and products.

Judgment and Political Savvy: Displays emotional intelligence and possesses excellent interpersonal skills in navigating the workplace. Proven ability to exercise sound judgment and independent thinking.

Technical Proficiency: Be competent in using current technology and be willing to learn and grow in technical understanding.

Accountability: Be knowledgeable about library resources, services, and impact.

Accuracy: Pays attention to detail.

Integrity: Demonstrates the capacity to maintain confidentiality.

Education and Experience

Required

Master’s degree in library and information science from an ALA-accredited institution.

Demonstrated success in leading and mentoring a team to achieve objectives, while fostering a collaborative environment.

Preferred

Experience designing programs and services.

Experience working in a public library or similar non-profit setting, with an understanding of the public institution's purpose and its mission within the community.

A combination of education, professional, and lived experiences that demonstrate the ability to meet the position’s requirements successfully may be considered.

Anticipated starting salary range: $79,000 to $89,000. Offers are made within this range based on competencies, experience, and internal equity.

Location

Oak Park Public Library
834 Lake St
Oak Park, IL 60301
United States