Creative Lab Supervisor

SLC Public Library

Salt Lake City (UT)

On-site

USD 62,000 - 76,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Paid vacation

Health insurance

Retirement benefits

Job summary

The Salt Lake City Public Library seeks a Creative Lab Supervisor to lead daily operations, focusing on patron experience and staff oversight. This role emphasizes creative technology programs, digital equity, and literacy for all ages within the Creative Lab.

You will supervise staff and volunteers, develop engaging programs, and work with IT to support daily operations, ensuring inclusive service for diverse communities across the city.

Qualifications

Master’s degree in a relevant field and supervisory experience.
Strong customer service skills and ability to work with diverse populations.
Proficient with common computer software and hardware.

Responsibilities

Provide leadership and supervision for the Creative Lab team and volunteers.
Deliver high quality customer service and assist patrons with technology.
Design and lead library programs and community outreach in the Creative Lab.
Lead committees or workgroups aligned with library goals and strategies.
Operate and maintain Creative Lab equipment and coordinate with IT staff.

Skills

Supervisory experience

Customer service

Tech literacy

Diversity & inclusion

Conflict resolution

Education

Master's Degree in Computer Science, Public Administration, Educational Technology or Instructional Design, Library and Information Science

Tools

Windows

Microsoft Office

Internet Explorer

Google Chrome

Mozilla Firefox

Adobe Reader

Job description

Creative Lab Supervisor Salt Lake City Public Library | Public Services

Salary: $33.17/hour minimum or $68,993.60/annual depending on qualifications

Grade: 28

Posted: November 6th, 2026

Interviews: January 4th - 15th, 2027

Target Start Date: January 25th, 2027

FLSA Status: Exempt/Full Time

Union Status: Non-Represented Management

Reports to: District Manager

Eligible For Hire: Internal and External Applicants (including subs) - Preference will be given to internal applicants.

About the Library

The Salt Lake City Public Library connects all people to free resources, knowledge, and one another to build a thriving community. Across nine locations and through outreach citywide, we are working toward a Salt Lake City where everyone belongs, where knowledge and opportunity are shared by all, and where our connections to one another make the whole community stronger. Guided by our 2026–2034 Strategic Plan, staff advance this work through four priorities: creating belonging through access, reading and literacy for all, strengthening civic life, and building the capacity to sustain our impact.

Library employees are stewards of this vision in every interaction. They bring joy to their service, treat every person with dignity, act with courage and good judgment, and work as one team across the system. People who thrive here believe a library is more than a place to find information; it is a place where a community comes to know itself.

Click here to learn more about what makes The City Library a great place to work and why Salt Lake City is a great place to call home.

Important Note: The City Library is currently engaged in strategic planning implementation. This position may evolve in the future based on organizational needs and strategic priorities.

About the Position

The Creative Lab Supervisor provides leadership support in the day to day operations of the location, with a focus on patron experience, and provides supervision to department staff and volunteers. This position will perform various services focusing on creative technology programs, digital equity, and digital literacy for all ages.

Primary Responsibilities

Leadership and supervision. Creates department schedules with the support of the District Manager and Staffing Manager and backfills daily vacancies, supervises staff and/or volunteer programs at the location. Performs timesheet approval. Will be Librarian-in-Charge as scheduled.
High quality customer service. Works with staff to ensure the Library is providing high quality customer service to library patrons. This could include responding to patron inquiries, providing reference and instruction, and interpreting Library rules, policies and procedures to the public. Interacts with patrons in person, by telephone and electronically. May be called upon to handle difficult patron interactions or solve customer service problems requiring the intervention of a supervisor. Assists patrons with the use of computers and technology. Excels in serving a socio-economic diverse population.

Programming and Outreach. Creates and delivers high quality library programs for community members. Design and lead diverse activities within the Creative Lab for patrons of all ages and abilities. Train patrons on and provide support for Creative Lab related equipment and activities. Supports community outreach initiatives to promote Creative Lab resources.
Committees and Task Forces. Takes on a leadership role when participating in committees or workgroups on activities outlined in the strategic goals. Collaborates with committee members, managers and staff to ensure community and department/branch needs are being met through committee work.
Creative lab equipment and maintenance. Operate and maintain Creative Lab equipment. Develops and implements new and emerging technologies in the Creative Lab. Maintain inventory and supplies within the Creative Lab. Makes suggestions for additional materials for the collection. Determines items for removal and replacement. Works with the IT department to assist in all aspects of the daily operation and use of the Creative Lab.
Reference and Readers’ Advisory. Provides in-depth reference, research assistance, technology assistance, and individualized instruction to patrons. Maintains advanced knowledge of Library resources, collections, databases, digital tools, creative technologies, and trends in information and media. Assists patrons in evaluating and using information and technology effectively and responsibly.
Create and maintain displays. May create and maintain library displays. This may include the use of library materials, art, bulletin boards, graphics and/or other objects.
Working relationships. Fosters good working relationships with diverse people include staff, patrons, volunteers, vendors and community partners. Accepts and completes assignments from the manager or other Library staff in a professional and timely manner.
De-escalation and conflict resolution. Uses strategies, such as purposeful actions, verbal communications and body language to calm potentially volatile situations. Prioritizes staff and patron safety in every situation. Identifies understands and addresses conflict in a positive and constructive way.
Training. Shares the responsibility for training department staff on all aspects of service, outreach and policy and procedures. Trains and mentors staff to provide quality customer service. May be asked to do system-wide training.
Project Management. May perform a leadership role in the creation and execution of substantial library projects while working with Library teams.

Minimum Qualifications:

Completion of a Master’s Degree in Computer Science, Public Administration, Educational Technology or Instructional Design, Library and Information Science, or a similar field, previous library experience and 1 year of supervisory experience; an equivalent combination of education and experience
Enthusiasm, desire, and a demonstrated ability to work with the public and a solid foundation in good customer service skills.
Working knowledge of personal computer software ( Windows, Microsoft Office, Internet Explorer, Google Chrome, Mozilla Firefox, and Adobe Reader) and hardware configurations and capabilities and typical maintenance process.
Ability to analyze a variety of technology equipment issues and problems and make recommendations.
Experience with designing and or teaching computer skill classes to adult learners.
Requires the ability to deal with people beyond giving and receiving of instructions. Must be adaptable to performing under stress and when confronted with emergency situations
Excellent written and verbal communication skills, including presentation skills, ability to work with teams, and the ability to motivate and negotiate with people.
Experience working with ethnically and economically diverse groups.
Understanding of Equity, Diversity, Inclusion, and Belonging.
Intermediate knowledge of operating a computer and programs.
Experience with taking a leadership role on a workgroup or task force.
Experience in mentoring employees or volunteers.
Required to maintain professional knowledge and skills through reading professional journals, viewing related webinars, attending training or professional conferences.
Ability to work days, nights or weekends as scheduled.
If travel is required for library purposes it must have transportation. If using a personal vehicle must maintain state required insurance.

Preferred Qualifications:

Spanish language and/or other non- English language skills.
Experience with library operations, programs and services.
Experience with library policies and procedures
Experience with library computer systems, databases, software and commonly used technology and applications.
Experience developing, coordinating, or evaluating educational programs, workshops, classes, or community events.
Knowledge of digital literacy, emerging technologies, and current trends in creative technology and digital media.
Knowledge or experience with HTML, Adobe Creative Suite, open source music, video editing and 3D modeling/printing software

Working Environment:

Work is performed in an Urban library environment.
Considerable exposure to stressful situations as a result of human behaviors.
Subject to repetitive movement; standing, walking, bending, reaching and lifting of objects. May be subject to standing or sitting for extended periods of time.
Must be able to lift/carry library materials, up to 50 lbs, and push/pull library carts.
Must have good hand mobility and coordination.
Subject to intermittent periods of inclement weather when retrieving library materials or participating in library outreach programs.

Schedule:

Full-time 40 hours per week. Evenings and weekends will be required.

Other Information:

Completion of criminal background check will be required, if the candidate is over eighteen (18) years of age.
The City Library participates in the federal Employment Eligibility Verification Program (E-Verify). Employment is contingent upon confirmation of your employment eligibility through the E-verify system.
The City Library is an Equal Opportunity Employer and is committed to a diverse workforce.
This position is Non-Union Eligible.

Compensation: