Manager NOC I

Lumen Technologies; United States; On-site; USD 82,000 - 122,000; Full time

Job summary

A leading company in telecommunications is seeking a Manager NOC I to oversee the operations of its Network Operations Center. This pivotal role involves managing a team that monitors and resolves network issues, ensuring high availability and performance. Candidates should have a strong technical background, excellent management skills, and a Bachelor’s degree in a relevant field. Join us in shaping the digital future and driving impactful results.

Benefits

Comprehensive health benefits

Flexible working options

Employee support services

Qualifications

• 5+ years of experience in network operations center management.
• Strong technical knowledge of networking, security, and infrastructure technologies.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Manage the day-to-day operations of the NOC team.
• Identify, diagnose, and resolve network issues.
• Proactively monitor network performance and capacity.

Skills

Network operations

Technical knowledge

Team management

Communication

Education

Bachelor's degree in computer science, information technology, or a related field

Tools

Network monitoring tools

Job description

Join to apply for the Manager NOC I role at Lumen Technologies

Join to apply for the Manager NOC I role at Lumen Technologies

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

A Network Operations Center (NOC) Manager is responsible for ensuring the efficient and effective operations of a customer network infrastructure.

They oversee the team responsible for monitoring the customer network and troubleshoot any issues that arise.

The Main Responsibilities

• Manage the day-to-day operations of the NOC team.
• Identify, diagnose, and resolve network issues.
• Collaborate with other departments and the customer to address network-related problems.
• Ensure that the network is highly available and meets requirements.
• Proactively monitor network performance and capacity, and plan for growth as needed.
• Develop and maintain NOC policies and procedures.
• Coach and mentor NOC staff on technical issues and professional development.
  
  

What We Look For In a Candidate

• Bachelor's degree in computer science, information technology or a related field.
• Five or more years' experience in network operations center management.
• Strong technical knowledge of networking, security, and infrastructure technologies.
• Expertise in network monitoring tools and techniques.
• Excellent communication and team management skills.
• Ability to work under pressure and manage multiple priorities.
• Requires Public Trust suitability
  
  

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn More About Lumen's

• Benefits
• Bonus Structure
  
  

What To Expect Next

Requisition #: 336342

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

06/23/2025

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Telecommunications

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