Manager Network Operations - Hawaii - Public Sector

Lumen Technologies; Hawaii; On-site; USD 109,000 - 145,000; Full time

Job summary

Lumen Technologies seeks a Manager Network Operations for Hawaii Public Sector to lead on-island network staff and infrastructure for a critical government program. The role emphasizes supervision, rapid response, and cross-team coordination with federal program management.

You will oversee testing activities, troubleshoot complex optical networks, and ensure contractual acceptance criteria are met while maintaining strong customer engagement and compliant security practices in a fast-paced

Qualifications

• Active Secret security clearance required.
• 5+ years related experience and 1+ year supervisory/leadership experience.
• Experience with optical network testing gear (Viavi, EXFO).
• Familiarity with optical network platforms (Ciena, Cisco, Juniper).
• Experience with Government networks and fast-paced operations centers.

Responsibilities

• Fulfills on-island representative requirement for local support and meetings.
• Acts as program manager liaison with 1-hour response for face-to-face meetings.
• Leads all testing activities to meet contractual requirements.
• Provides troubleshooting and configuration expertise for network performance.
• Develops/enhances policies and reporting templates for customer needs.
• Interfaces with customers on service performance and coordinates downtime.
• Develops and presents briefings to senior military and civilian leaders.
• Gathers written documentation to support diverse operations environments.

Skills

Active Secret clearance

5+ years experience

1+ year leadership

Viavi & EXFO testing gear

Ciena, Cisco, Juniper

Government networks

IT operations center

Security awareness

Tools

Optical network platforms

Job description

Manager Network Operations - Hawaii - Public Sector

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Technical Leadis a vital position responsible for planning, staffing, organizing, and managing the staff and infrastructure of an existing wide area network. This is a middle level management position which requires strong managerial and leadership capabilities as well as sound interpersonal communication skills for interactions with customers, contractors, and internal corporate personnel. This position will report directly to the Director, Federal Program Management and will provide leadership and direction to ensure required actions are taken to meet customer requirements.

The Main Responsibilities

• Fulfills the contract's requirement for an on-island representative to provide immediate local support for in-person meetings
• Act as the program manager’s liaison and be capable of a 1-hour response for a face-to-face meeting during business days.
• Leads all testing activities, ensuring they meet contractual requirements and acceptance criteria
• Provides troubleshooting and configuration expertise, applying methodical, experience-based circuit analysis to resolve performance issues.
• Validates results, determines corrective action, and confirms readiness for government review/acceptance.
• Delivers support to business development through constant customer interface
• Develops or enhances current policies, procedures or reporting templates, and obtains feedback from all affected groups to meet customer requests
• Interfaces with customers onservice performance and assisting with coordinating downtime for ASIs, PMIs, and exercises
• Develops and presents professional impromptu and prepared briefings to senior level military and civilian leaders
• Composes professional written documentation to support the diverse operations environment
• Formulates quick, sound decisions based on experience, established procedures, and available data

What We Look For in a Candidate

Qualification

The selected candidate will reside in communitng distance of Oahu.

For management roles, 5+ years related experience and 1+ year previous supervisory / leadership experience:

• Active Secret security clearance required.
• Knowledge and familiarity with various testing gear for optical networks – Viavi and EXFO
• Maintain familiarity with various vendor platforms for optical networks – Ciena, Cisco, Juniper
• Knowledge of long haul communications equipment such as SONET, ATM, fiber optical multiplexers and DWDM and understanding of LAN/WAN software/hardware technical support
• Previous experience with Government networks and customer
• Extensive experience in the Information Technology field and working in a fast paced operations center environment
• Ability to work in a high stress environment and collaborate very closely with peers
• Knowledge of physical, operational, and communication security processes and procedure

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$108,896 - $145,195 in these states: HI

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job‑related concerns identified in background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case‑by‑case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

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