Manager Network Operations Hawaii Public Sector

Lumen; Hawaii; On-site; USD 108,896 - 145,195; Full time

Job summary

Lumen is looking for a Manager, Network Operations in Hawaii. This middle-level management role involves planning and managing staff for a wide area network, providing local support, and ensuring compliance with contractual requirements. Candidates must have an Active Secret security clearance and extensive experience in IT, particularly in government networks. The position offers a competitive salary range of $108,896 - $145,195, emphasizing strong managerial and technical skills.

Qualifications

• Active Secret security clearance required.
• Knowledge and familiarity with testing gear for optical networks.
• Ability to work in a high-stress environment and collaborate.

Responsibilities

• Provide immediate local support for in-person meetings.
• Act as liaison for program manager with quick response.
• Lead testing activities to meet contractual requirements.

Skills

Active Secret security clearance

Testing gear for optical networks – Viavi and EXFO

Familiarity with vendor platforms – Ciena, Cisco, Juniper

Long haul communications equipment knowledge

Experience with Government networks

Extensive IT experience in fast-paced environments

Ability to work under stress and collaborate

Knowledge of security processes

Job description

The Role

The Manager, Network Operations is a vital position responsible for planning, staffing, organizing, and managing the staff and infrastructure of an existing wide area network. This is a middle level management position which requires strong managerial and leadership capabilities as well as sound interpersonal communication skills for interactions with customers, contractors, and internal corporate personnel. This position will report directly to the Director, Federal Program Management and will provide leadership and direction to ensure required actions are taken to meet customer requirements.

Responsibilities

• Fulfills the contract's requirement for an on-island representative to provide immediate local support for in-person meetings
• Act as the program manager’s liaison and be capable of a 1-hour response for a face-to-face meeting during business days
• Provides technical expertise for deployed equipment (encryption, emulation, etc.)
• Leads all testing activities, ensuring they meet contractual requirements and acceptance criteria
• Provides troubleshooting and configuration expertise, applying methodical, experience-based circuit analysis to resolve performance issues
• Validates results, determines corrective action, and confirms readiness for government review/acceptance
• Delivers support to business development through constant customer interface
• Develops or enhances current policies, procedures or reporting templates, and obtains feedback from all affected groups to meet customer requests
• Interfaces with customers on service performance and assisting with coordinating downtime for ASIs, PMIs, and exercises
• Develops and presents professional impromptu and prepared briefings to senior level military and civilian leaders
• Composes professional written documentation to support the diverse operations environment
• Formulates quick, sound decisions based on experience, established procedures, and available data

Qualifications

• Active Secret security clearance required
• Knowledge and familiarity with various testing gear for optical networks – Viavi and EXFO
• Maintain familiarity with various vendor platforms for optical networks – Ciena, Cisco, Juniper
• Knowledge of long haul communications equipment such as SONET, ATM, fiber optical multiplexers and DWDM and understanding of LAN/WAN software/hardware technical support
• Previous experience with Government networks and customer
• Extensive experience in the Information Technology field and working in a fast paced operations center environment
• Ability to work in a high stress environment and collaborate very closely with peers
• Knowledge of physical, operational, and communication security processes and procedure

Compensation

Location Based Pay Ranges

$108,896 - $145,195 in these states: HI

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.