Manager Network Infrastructure

Akamai Technologies, Inc.; Cambridge (MA); Hybrid; USD 109,000 - 195,000; Full time

Benefits offered by this job

Healthcare benefits

401K savings plan

Paid time off (PTO)

Parental leave

Job summary

Akamai Technologies, Inc. is seeking a Manager of Network Infrastructure to lead a 24x7 operations team responsible for large-scale global network assets. You will resolve complex issues, maintain core processes, and collaborate with datacenter staff and vendors.

You will drive fault detection, incident resolution, and team training, ensuring reliable service for Akamai's worldwide platform and customers.

Qualifications

• 6+ years of relevant experience with network infrastructure
• Experience in Internet infrastructure environments including routing and access networks
• Experience managing technical teams including a remote global team
• Strong communication and relationship-building skills
• Familiarity with data center portals and NOC environments

Responsibilities

• Provide direct supervision for maintenance engineers.
• Develop and maintain operations policies, processes, and escalations with internal groups and vendors.
• Design and maintain alerts and run books for fault detection and visibility.
• Evaluate technical skills and determine training needs for the team.
• Support resolution of high-severity incidents and manage remote assets.

Skills

Leadership

Networking

Team management

Communication

Global collaboration

NOC familiarity

Education

Bachelor's degree

Job description

Job Description

Do you have a passion for network infrastructure technologies?

Would you enjoy maintaining high use and highly critical global platform infrastructures?

Join our Network Infrastructure Team!

The Edge Platform team oversees planning, building, maintaining, and operating the global platform. They design, develop, and deploy essential technologies. This includes hardware, software, and network infrastructure supporting Akamai's products. The team ensures reliable availability and optimal performance for customers.

Partner with the best

As the Manager of Network Infrastructure, you will lead a technical, 24x7 operations team maintaining large-scale network infrastructure. You will resolve complex engineering issues, manage trouble escalations, and maintain core processes. Your team will diagnose hardware, facilitate repairs, manage assets, and partner with datacenter staff. You will work globally with a team of field technicians, internal teams and external stakeholders.

As a Manager of Network Infrastructure, you will be responsible for:

• Cultivating and providing direct supervision for a group of maintenance engineers.
• Developing, document, refine and maintain operations policies, processes, procedures, and escalations to internal groups and equipment vendors
• Designing, developing, and maintaining alerts and run books to improve fault detection and operational visibility
• Evaluating technical skills of the maintenance team to ensure appropriate expertise
• Determining training needs for solutions and facilitating team training sessions
• Supporting the resolution of high-severity technical incidents and managing remote assets

Do What You Love

To be successful in this role you will:

• Have 6+ years of relevant experience and a Bachelor's degree
• Have experience in Internet infrastructure environments, including routing and access networks
• Have experience managing technical teams, including a remote global team
• Demonstrate a passion for building productive relationships with teams, providers, and partners
• Be familiar with data center portals and NOC environments
• Possess solid communication skills

About Us

At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our Focus Is Simple

• Cloud and Edge: Running apps closer to users for instant performance.
• Security: Neutralizing threats before they ever reach your data.
• Content Delivery: Scaling the world's biggest moments without a glitch.
• AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

Benefits at Akamai:

• We support your health, well-being, finances, and life beyond work.
• Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $108,600 - $195,400/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.