Manager Network Infrastructure

Akamai Technologies, Inc.; Annapolis (MD); On-site; USD 109,000 - 195,000; Full time

Benefits offered by this job

Health insurance

401K savings plan

Paid time off

Parental leave

Employee assistance program

FlexBase program

Job summary

Akamai Technologies is a global leader in internet infrastructure and security. The Edge Platform team designs, builds, and operates the worldwide platform to deliver reliable, high-performance services for customers.

As Manager of Network Infrastructure, you will lead a 24x7 maintenance team, resolve complex incidents, develop robust policies, and collaborate with data centers, vendors, and internal teams to keep the platform running seamlessly across regions.

Qualifications

• Have 6+ years of relevant experience and a Bachelor's degree.
• Have experience in Internet infrastructure environments, including routing and access networks.
• Have experience managing technical teams,including a remote global team
• Demonstrate a passion for building productive relationships with teams, providers, and partners
• Be familiar with data center portals and NOC environments
• Possess solid communication skills

Responsibilities

• Cultivating and providing direct supervision for a group of maintenance engineers.
• Developing, document, refine and maintain operations policies, processes, procedures, and escalations to internal groups and equipment vendors
• Designing, developing, and maintaining alerts and run books to improve fault detection and operational visibility
• Evaluating technical skills of the maintenance team to ensure appropriate expertise
• Determining training needs for solutions and facilitating team training sessions
• Supporting the resolution of high-severity technical incidents and managing remote assets

Skills

Network infrastructure

Leadership

Global team management

Troubleshooting

Datacenter / NOC

Communication

Education

Bachelor's degree

Job description

Do you have a passion for network infrastructure technologies?

Would you enjoy maintaining high use and highly critical global platform infrastructures?

Join our Network Infrastructure Team!

The Edge Platform team oversees planning, building, maintaining, and operating the global platform. They design, develop, and deploy essential technologies. This includes hardware, software, and network infrastructure supporting Akamai's products. The team ensures reliable availability and optimal performance for customers.

Partner with the best

As the Manager of Network Infrastructure, you will lead a technical, 24x7 operations team maintaining large-scale network infrastructure. You will resolve complex engineering issues, manage trouble escalations, and maintain core processes. Your team will diagnose hardware, facilitate repairs, manage assets, and partner with datacenter staff. You will work globally with a team of field technicians, internal teams and external stakeholders.

As a Manager of Network Infrastructure, you will be responsible for:

• Cultivating and providing direct supervision for a group of maintenance engineers.
• Developing, document, refine and maintain operations policies, processes, procedures, and escalations to internal groups and equipment vendors
• Designing, developing, and maintaining alerts and run books to improve fault detection and operational visibility
• Evaluating technical skills of the maintenance team to ensure appropriate expertise
• Determining training needs for solutions and facilitating team training sessions
• Supporting the resolution of high-severity technical incidents and managing remote assets

Do what you love

To be successful in this role you will:

• Have 6+ years of relevant experience and a Bachelor's degree
• Have experience in Internet infrastructure environments, including routing and access networks
• Have experience managing technical teams,including a remote global team
• Demonstrate a passion for building productiverelationships with teams, providers, and partners
• Be familiar with data center portals and NOCenvironments
• Possess solid communication skills

About us

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:

Cloud and Edge: Running apps closer to users for instant performance.

Security : Neutralizing threats before they ever reach your data.

Content Delivery : Scaling the world's biggest moments without a glitch.

AI : Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai:

We support your health, well-being, finances, and life beyond work. See our benefits. (https://www.akamai.com/careers/working-at-akamai?utm_source=akamai&utm_medium=social&utm_campaign=benefits)

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $108,600 - $195,400/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

Equal Employment Opportunity Rights

Akamai Technologies is an Assertive Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.