Manager, Membership Analytics and Reporting

American Dental Association, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 75,000 - 94,000; Full time

Benefits offered by this job

Hybrid work schedule (2-3 days from/at

Ample Paid time off

401(k)

Flexible Spending Account

Life insurance

Pet Insurance

Student Loan Refinance

Charity event volunteering time off

Job summary

American Dental Association seeks a Manager of Membership Analytics and Reporting in Chicago to lead analytics, reporting, and licensure data that support recruitment, retention, and growth. You will oversee dashboards, integrate licensure data, and deliver insights that guide KPIs.

Collaboration with cross-functional teams ensures data-driven decisions. The role requires a strong BI/toolset background, excellent communication, and a strategic, self-starting mindset.

Qualifications

• Bachelor's degree or experience in lieu of degree.
• 5 years experience with analytics or data platforms and dashboard delivery.
• Experience building reports, dashboards, and data-driven insights.
• Translate business requirements into reporting solutions.
• Collaborate with stakeholders to deliver analytics initiatives.
• Understand enterprise systems and how data informs decisions.
• Excellent communication and data management skills.
• Self-starter with strategic orientation.
• Proficient in Excel and BI tools such as Power BI/Tableau.
• Role may require after-hours work.

Responsibilities

• Lead analytics, reporting, and licensure data processes to support recruitment, retention, and growth.
• Ensure accuracy and delivery of dashboards and official reporting.
• Integrate licensure data to inform membership performance KPIs.
• Translate complex data into actionable recommendations for stakeholders.
• Collaborate across teams to enable data-driven decisions and strategy.

Skills

Verbal communication

Written communication

Analytical skills

Collaboration

Presentation skills

Data management

Excel

Power BI

Tableau

Education

Bachelor's degree

Experience in lieu of degree

Tools

AMS/CRM systems

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Manager, Membership Analytics and Reporting

Locations

Showing 1 location

Chicago Office
Chicago, IL 60611, USA

• Pay or shift range: $75,153 USD to $93,941.25 USD
  Starting offer is based on candidate's relevant experience and qualifications as well as market and business considerations.
• Membership & Client Services
• Full-Time

Description

Who We Are: It all starts with purpose.

We are a purpose-driven nonprofit with a dynamic staff culture.

With a meaningful purpose, motivated staff, and excellent benefits, working here will definitely have you smiling! The ADA’s headquarters is located in one of Chicago’s most iconic buildings, designed by a world-renowned architectural firm, and is close to public transportation. With more than 350 colleagues, the ADA Staff are some of the most talented people in the Chicago, Washington D.C., and Boston area.

We were named a 2024 Best-in-Class Employer by Gallagher and Top Workplace by the Chicago Tribune in 2019 and 2021!Come join our team!

Job Responsibilities:

The Manager Membership Analytics and Reporting plays a key role in advancing membership strategy by leading analytics, reporting, and licensure data processes that support recruitment, retention, and overall membership growth and stabilization. The role is accountable for the accuracy and delivery of dashboards and official reporting, as well as the integration of licensure data, ensuring reliable information that informs membership performance and key KPIs. This position delivers analytically driven insights by identifying trends and translating complex data into actionable recommendations, while collaborating across teams and partners to support informed, data driven decision making and data strategy execution.

Must Have:

• Bachelor's degree or experience in lieu of degree
• 5 years experience (or 9 years experience in lieu of degree) in/with:
  • using enterprise level relationship management or data platforms (e.g., AMS/CRM systems)
  • managing end to end delivery of analytics or data related initiatives, including requirements gathering, and delivery
  • data management, report development, dashboard creation, and project management using business intelligence tools or enterprise reporting capabilities
  • complex datasets to support business analysis, data validation, reporting, and decision-making
  • gathering business requirements and translating them into reporting and analytics solutions
  • collaborating with business stakeholders and cross-functional teams to deliver reporting and analytics initiatives
• General understanding of enterprise systems and how data supports reporting and decision-making
• Excellent verbal communication, writing, analytical, collaboration prioritization, presentation, and data management skills
• A self-starter, results-focused, and strategic
• Ability to interpret complex datasets, identify trends and discrepancies, and translate findings into actionable insights
• Ability to build intuitive, scalable reporting solutions, support self-service analytics, and synthesize data into clear, actionable narratives that inform strategic decision-making across cross-functional stakeholders
• Proficiency in Microsoft Excel or comparable analytical tools
• Experience using business intelligence platforms (e.g., Information Builders/WebFOCUS, Power BI, Tableau) or enterprise reporting tools to develop reports and dashboards
• Position may require before or after hours work

Nice to Have:

• Experience in a membership-based, association, or nonprofit organization

Just a few of the benefits offered to employees:

• Promotes Work/Life Balance
• Hybrid Work Schedule (2-3 days from home)
• Ample Paid time off
• 401(k)
• Flexible Spending Account
• Life insurance
• Pet Insurance
• Student Loan Refinance
• 2 days off to work at a charity event of your choice

The ADA values a variety of backgrounds and experiences and is committed to providing equal employment opportunities to qualified job candidates. The ADA is an equal opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment in open positions without regard to race, ethnicity, gender, color, religion, sex, age, marital status, ancestry, citizenship, physical or mental disability, medical condition, veteran status or any other characteristic.

The American Dental Association is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail]

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.