Manager, Member Operations & Process Excellence

IEEE; Piscataway Township (NJ); On-site; USD 80,000 - 110,000; Full time

Job summary

IEEE is seeking a Manager of Member Operations in Piscataway Township, New Jersey, responsible for overseeing transactions, member services, and team management. The role emphasizes exceptional customer service, financial administration, and operational excellence.

The ideal candidate has a Bachelor's degree and 4-7 years of relevant experience managing business operations. Skills in financial analysis, project management, and effective communication are essential. This position allows for professional growth while leading a dynamic team.

Qualifications

• 4–7 years managing business operations in a production environment.
• Experience in managing and supporting employees.

Responsibilities

• Monitor transaction processing and ensure compliance.
• Mentor the team in senior member support processes.
• Oversee the global Geo-Unit petition process.
• Drive customer focus and evaluate process improvements.
• Manage departmental budgets and vendor relationships.
• Maintain employee engagement and team skill development.

Skills

Financial Skills

Management History

Global Mindset

Technical Savvy

Resource Allocation

Communication

Project Management

Education

Bachelor's degree or equivalent experience

Job description

IEEE is seeking a Manager of Member Operations in Piscataway Township, New Jersey, responsible for overseeing transactions, member services, and team management. The role emphasizes exceptional customer service, financial administration, and operational excellence.

The ideal candidate has a Bachelor's degree and 4-7 years of relevant experience managing business operations. Skills in financial analysis, project management, and effective communication are essential. This position allows for professional growth while leading a dynamic team.