Manager - Med-Com

ummc; Jackson (MS); On-site; USD 80,000 - 110,000; Full time

Job summary

University of Mississippi Medical Center in Jackson is seeking a Manager - Med-Com to lead operations across Mississippi Med-Com, Emergency Management, and intrafacility patient transport. The role develops, coordinates and implements programs for air/ground transport and interfacility transfers, aligning with the medical center's mission.

The role requires strong leadership, program management, and collaboration with clinical leaders to ensure safe, efficient, and economical service delivery

Qualifications

• Degree (Associate's or Bachelor's) required with four years healthcare, emergency communications, or emergency management experience.
• Certifications or Licenses: Valid RN license or MS Paramedic; BLS, ACLS, PALS; NIMS IC S 100/200/700/800; Neonatal Resuscitation certification required post-hire within six months.
• Two years supervisory experience in a communications center preferred.

Responsibilities

• Assists in providing leadership and direction for effective, uniform, and economic accomplishments of assigned areas.
• Collaborates with leadership to facilitate growth and external services of Mississippi Med-Com and air/ground transport.
• Coordinates transfers and patient movement within the UMMC system with main campus and community hospitals.
• Directs daily operations of patient transport and dispatch services with safety and mission in focus.
• Manages project teams, budgets, schedules, and stakeholder communications to ensure project success.

Skills

Leadership

Project management

Verbal and written communication

Organizational skills

Collaboration

Education

Bachelor's/Associate's degree

Healthcare/emergency management experience 4+ years

RN license or MS Paramedic

Job description

Job Requisition ID:

R00053441

Job Category:

Professional and Technical

Organization:

MED-COM

Location/s:

Main Campus Jackson

Job Title:

Manager - Med-Com

Job Summary:

Manages the operations and assists in providing leadership and direction for effective, uniform, and economic accomplishments of the various sections to include the Mississippi Med-Com, Emergency Management, and intra-facility patient transport. To develop, manage, coordinate and implement programs related to Mississippi Med-Com, and air/ground transport. To perform all job duties in accordance with the medical centers purpose.

Education & Experience

Education and Experience Required: Degree (Associate's or Bachelor's) and four (4) years of healthcare, emergency communications, or emergency management experience including one (1) year of leadership experience.

Certifications, Licenses or Registration required : Valid RN license or MS Paramedic BLS, ACLS, PALS, NIMS IC S 100 200, 700, and 800. Certification in Neonatal Resuscitation required post-hire within six (6) months.

Preferred Qualifications: Two (2) years of supervisory experience in a communications center preferred.

Knowledge, Skills & Abilities:

Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources. Verbal and written communication skills. Interpersonal skills. Organizational skills. Skill in the use of personal computers and related software applications. Training and coaching skills. Ability to manage multiple complex tasks. Organizational skills. Ability to establish and maintain collaborative and effective working relationships.

Responsibilities:

• Assists in providing leadership and direction for effective, uniform, and economic accomplishments of assigned areas.
• Collaborates with leadership to facilitate the growth and external services of Mississippi Med-Com and air/ground transport.
• Collaborates with UMMC leadership, main campus and community hospitals to facilitate transfers and patient movement within and into UMMC system.
• Provides direction and planning for the development of the med-com system with the Mississippi wireless integrated network.
• Leads project teams (virtual, matrix) and applies effective project management processes, including managing stake holder expectations, communications, budget management, schedule management, performance reporting for assigned projects.
• Directs daily operations of patient transport and dispatch services, while promoting the medical center's mission and keeping safety first.
• Maintains scope, budget and schedule integrity though direct management of the team and interaction with the clinical director or project sponsor, including development and maintenance of project management, resource management, cost management, contract management, and communications management.
• Benchmarks performance models, to allocate the resources to the most critical services to achieve the institutional goals of quality and innovation. Uses tailoring methodologies, processes and practices to manage projects.
• Monitors and evaluates programmatic and operational effectiveness and makes changes as necessary. Negotiates accounts with new and existing vendors to maximize resources and utilization.
• Participates in management discussions, decisions, policy making and shares in the responsibility to top management actions covering all activities related to emergency service under the direction of the clinical director.
• Manages a team of staff involved in c