Manager, Marketing Operations & Enablement

Kohl's; Menomonee Falls (WI); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Kohl's Corporate Office in Menomonee Falls, WI is seeking a Manager, Marketing Operations & Enablement to lead the strategy and execution of the marketing operating model, driving efficiency and scalability across programs.

You'll oversee the team responsible for marketing program delivery, process optimization, change management and operational enablement, partnering with stakeholders to advance organizational effectiveness.

Qualifications

• 6+ years of experience in marketing operations, business operations, program management, project management or related disciplines.
• 2+ years of people leadership experience, including coaching, developing and managing team performance.
• Bachelor's degree in Business Administration, Marketing, Communications, Operations or a related field.

Responsibilities

• Lead the Marketing Operations and Enablement roadmap, aligning operational priorities, initiatives and resources to support marketing and enterprise objectives
• Own and continuously improve the Marketing Operating Model, including key processes, governance structures and workflows
• Oversee critical path planning, campaign execution processes and operational readiness activities to ensure successful delivery of marketing programs and timeframes
• Lead cross-functional initiatives and enterprise programs, partnering with stakeholders across multiple business functions
• Serve as the primary operational lead for complex business priorities, driving alignment, accountability, decision-making and issue resolution across teams
• Develop and implement change management strategies that support the successful adoption of new processes, tools, capabilities and organizational initiatives
• Identify operational risks, dependencies and opportunities for improvement, proactively developing solutions that increase efficiency and effectiveness
• Establish performance metrics, reporting and operational insights to evaluate organizational effectiveness and inform business decisions
• Champion continuous improvement through process optimization, workflow enhancements and implementation of best practices across the marketing organization
• Lead, coach and develop the team by fostering a culture of collaboration, accountability and continuous learning
• Additional tasks may be assigned

Skills

Marketing operations

Program management

Project management

People leadership

Coaching and development

Stakeholder collaboration

Education

Bachelor's degree in Business Administration, Marketing, Communications, Operations or a related field

Job description

This role is based at our Corporate Office in Menomonee Falls, WI. You’ll work onsite from Monday through Thursday, with the option to work remotely on Fridays.

About The Role

As Manager, Marketing Operations & Enablement, you will lead the strategy, execution and continuous evolution of the marketing operating model, ensuring teams, processes and capabilities are positioned to deliver business priorities efficiently and effectively. You will lead a team responsible for marketing program delivery, process optimization, change management and operational enablement while advancing the marketing organization's effectiveness and scalability.

What You’ll Do

• Lead the Marketing Operations and Enablement roadmap, aligning operational priorities, initiatives and resources to support marketing and enterprise objectives
• Own and continuously improve the Marketing Operating Model, including key processes, governance structures and workflows
• Oversee critical path planning, campaign execution processes and operational readiness activities to ensure successful delivery of marketing programs and timeframes
• Lead cross-functional initiatives and enterprise programs, partnering with stakeholders across multiple business functions
• Serve as the primary operational lead for complex business priorities, driving alignment, accountability, decision-making and issue resolution across teams
• Develop and implement change management strategies that support the successful adoption of new processes, tools, capabilities and organizational initiatives
• Identify operational risks, dependencies and opportunities for improvement, proactively developing solutions that increase efficiency and effectiveness
• Establish performance metrics, reporting and operational insights to evaluate organizational effectiveness and inform business decisions
• Champion continuous improvement through process optimization, workflow enhancements and implementation of best practices across the marketing organization
• Lead, coach and develop the team by fostering a culture of collaboration, accountability and continuous learning
• Additional tasks may be assigned

Required

What Skills You Have

• Bachelor's degree in Business Administration, Marketing, Communications, Operations or a related field
• 6+ years of experience in marketing operations, business operations, program management, project management or related disciplines
• 2+ years of people leadership experience, including coaching, developing and managing team performance

Preferred

• Experience in retail, corporate strategy or marketing operations