Manager Manpower Planning & Reporting

JetBlue; New York (NY); On-site; USD 114,000 - 170,000; Full time

Job summary

JetBlue is seeking a Manager, Manpower Planning and Reporting in New York to lead long-range analytical needs (3+ months) for manpower, equipment, and facilities. You will develop staffing models, support rolling 18-month forecasts, and partner with Operations to forecast staffing and hiring plans.

You will act as a liaison across Planning & Analysis, ensuring alignment with Operating groups, and work with Inform Ground Star systems to support rosters, staffing authorizations, and backend

Qualifications

• Bachelor's degree or higher in a relevant field.
• Minimum 5 years in manpower planning or related areas.
• Minimum 3 years Airports/Technical Operations Planning.
• Demonstrated leadership experience and strong communication skills.
• Willingness for occasional overnight travel (up to 10%).

Responsibilities

• Serve as the primary resource planning liaison between Operations and other departments.
• Provide analytical and operational support to Operations leadership.
• Support budget and goal development for operational units.
• Develop dashboards and coordinate with IT to implement analytics solutions.
• Create and maintain department headcount plans aligned to rolling 18-month forecasts.
• Coordinate with Finance, Network/Schedule Planning, and Operations to evaluate schedules and staffing impacts.
• Ensure staffing authorization levels comply with requirements.
• Collaborate with JetBlue units to align resources and training needs.
• Support profitability analysis and scheduling operability.
• Develop business cases for Operations initiatives with senior stakeholders.
• Maintain relationships with Airports, Leadership Teams, and IT for staffing programs.

Skills

Leadership

Verbal communication

Written communication

Interpersonal skills

Travel flexibility

Education

Bachelor's Degree in Business/Finance/Operations/Engineering

High School Diploma + 4 years relevant experience

Tools

SQL Server

Excel VBA

Tipco

Tableau

Inform Ground Star Planning

Inform Ground Star Real Time

Job description

Position Summary:

The Manager, Manpower Planning and Reporting is responsible for long-term planning (3+ months) analytical needs and will liaise with the respective Manager(s) from assigned Operations Departments to determine long-term manpower, equipment, facility, and other resource needs. The Manager will enable tracking of key financial and manpower metrics within Operations, support the development and maintenance of staffing models, and support forecasting of required manpower levels across the operation and the development of medium-and long-term staffing and hiring plans in conjunction with the rolling 18-month forecast.

Additionally, the Manager will serve as a primary point of contact between the broader Operations Planning & Analysis organization, ensuring alignment across Operating groups and creating a Single Voice of Ops for key stakeholder groups. The Manager will also work with Inform Ground Star Planning and Real Time to support station rosters, staffing authorizations, and backend station profiles and configurations.

Essential Responsibilities:

• Serve as the primary resource planning liaison between the Operational Team and other business departments
• Provide analytical and operational support to Operations leadership
• Support budget and goal development for operational business units
• Develop dashboard and database designs and coordinate with internal technical teams and IT to deliver final implementations
• Create, develop, and maintain individual department annual headcount staffing plans that account for budget/network schedule and support updates to the rolling 18-month forecast and establish processes to ensure appropriate staffing authorization levels of Airport crewmember resources to execute the published schedule
• Coordinate with Finance, Network and Schedule Planning, and Operations departments to evaluate future schedules and quantify impacts on staffing, cost, and operability
• Ensure manpower authorization levels comply with departmental and regulatory requirements
• Collaborate with JBU on the timing and availability of resources required to train crewmembers
• Support JetBlue's Operations resource planning strategy through data based analyses
• Conduct analyses to optimize profitability and ensure schedule operability
• Develop business cases in support of Operations initiatives and provide feedback on forecasted benefits in coordination with the broader Operations Planning & Analysis organization
• Maintain and enhance collaborative relationships with Airports, JBU Leadership Teams, Network and Schedule Planning, Finance, IT, Corporate Real Estate, and Recruiting
• Work with Inform Ground Star Planning to develop, maintain, and implement station rosters and staffing authorization requirements in support of operational staffing plans
• Work with Inform Ground Star Real Time to manage, maintain, and update backend station profiles and configurations as necessary to support accurate staffing and real-time operational execution
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
• Other duties as assigned

Minimum Experience and Qualifications:

• Bachelor's Degree in Business, Finance, Operations, Engineering or in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Five (5) years of experience in manpower planning, business planning, resource planning, strategic planning, or related work
• Three (3) years of experience in Airports Planning or Technical Operations Planning
• Demonstrated leadership experience
• Strong verbal and written communication skills
• Strong interpersonal skills
• Available for occasional overnight travel (10%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

• Master's Degree in Aviation, Business, Finance, Operations, Engineering or related field
• Experience with SQL Server, Excel VBA, Tipco, Tableau or similar tools, Inform Ground Star Planning and Inform Ground Star Real Time

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment.

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is between $114,000.00 and $170,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.