Coordinator Maintenance Control

JetBlue Airways; New York (NY); On-site; USD 41,000 - 55,000; Full time

Job summary

JetBlue Airways in New York is seeking a Maintenance Control Coordinator to support the Maintenance Controllers and Duty Managers. This role will perform administrative duties, manage emails, set up conference calls, and collect data for daily reports.

Responsibilities include executing maintenance reporting, coordinating itineraries for recovery road trips, assisting with travel and expense reporting, confirming delays, and preparing Daily Tech Ops meeting reports.

Qualifications

• High School Diploma or GED required.
• 1 year experience in customer service or operations.
• Experience creating and utilizing data analytics.
• Experience with Microsoft Excel for developing and reporting metrics.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Ability to work under pressure and adapt quickly to changing information.
• Ability to work independently, under minimal supervision, in a team environment.

Responsibilities

• Execute and distribute all Maintenance Control reporting.
• Execute itinerary for recovery road trips.
• Support logistical travel and expense reporting as required.
• Execute delay notification, reconcile delay coding and enter TRAX logs.
• Set up conference calls as directed by MCC.
• Prepare reports for the Daily Tech Ops Meeting.
• Capture follow ups and maintain the database with updates.
• Coordinate with Engineering, Planning and System Ops for required information on request.
• Relieve Duty Manager of administrative duties including follow ups and meetings.
• Document statistical information during Irregular Operations (IROPs).
• Other duties as assigned.

Skills

Customer service

Data analytics

Excel

Communication

Organizational skills

Work under pressure

Independent work

Travel readiness

Education

Bachelor’s degree in relevant field

High School Diploma or GED

Tools

Sabre Movement Control

TRAX

Job description

Position Summary

The Maintenance Control Coordinator is responsible for supporting and assisting the Maintenance Controllers and Duty Managers. This Coordinator will provide administrative duties including email communications, set up of conference calls and data collection for daily reports.

Essential Responsibilities

• Execute and distribute all Maintenance Control reporting.
• Execute itinerary for all recovery road trips.
• Support logistical travel and expense reporting as required.
• Execute delay notification, reconcile delay coding and enter Contract Business Partner (BP) Log pages in TRAX.
• At the direction of Maintenance Controller Center (MCC), set up conference calls.
• At the direction of MCC, prepare reports for the Daily Tech Ops Meeting.
• Capture follow ups from the Daily Tech Ops Meeting and maintain database with updates.
• Collect operational data through various channels and provide oversight to ensure the Maintenance & Engineering (M&E) System is accurately tracking delays and cancellations for Tech Ops Performance.
• Coordinate with other departments such as Engineering, Planning and System Ops for required information upon request from Duty Managers.
• Relieve Duty Manager of administrative duties including but not limited to follow up emails, setting up meetings and incoming and outgoing phone calls.
• Document statistical information during Irregular Operations (IROPs) as per Duty Manager request.
• Other duties as assigned.

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma.
• One (1) year of experience working in a customer service or operations role.
• Experience creating and utilizing data analytics.
• Experience with Microsoft Excel platform for developing and reporting metrics.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Ability to work well under pressure and adapt to changing information quickly.
• Ability to work independently, under minimal supervision, in a team environment.
• Available for occasional overnight travel (10%).
• Must be in possession of valid travel documents with the ability to travel in and out of the United States.
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Preferred Experience and Qualifications

• Bachelor’s degree in relevant field.
• One (1) year of experience in Aviation.
• Federal Aviation Administration (FAA) Airframe and Powerplant License.
• Knowledge in Sabre Movement Control and TRAX.

Crewmember Expectations

• Regular attendance and punctuality.
• Must be willing to work flexible hours and be available to respond on short-notice.
• Able to maintain a professional appearance.
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
• Must be an appropriate organizational fit for the JetBlue culture, exhibiting the JetBlue values of Safety, Caring, Integrity, Passion and Fun.
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System.
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards.
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment

• Computer and other office equipment.

Work Environment

• Traditional office environment.

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation

• The base pay range for this position is between $29.62 and $39.90 per hour. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.