Manager, Maintenance Field Operations

Otis College of Art and Design; Mount Jackson (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

Otis Elevator Company is seeking a Manager for Maintenance Field Operations to oversee field staff and ensure excellent customer service. This role involves leadership, safety management, and technical support in a dynamic environment. Join us to experience a rewarding career with opportunities for growth and leadership development in an industry leading company.

Benefits

Employee Scholar Program

Training and resources for career development

Qualifications

• 2-year degree with 5 years' experience, or 4-year degree with 3 years' experience, or high school diploma with technical background.
• Experience with team leadership preferred.
• Strong computer and technology skills are essential.

Responsibilities

• Manage day-to-day field operations and staff.
• Conduct training for field workforce and ensure employee safety.
• Maintain customer quality assurance and manage budget.

Skills

Communication skills

Leadership skills

Technical support

Team-oriented

Customer service passion

Education

2-year degree

4-year degree

High school diploma

Job description

Date Posted : 2024-06-18

Country :

United States of America

Location :

OT055 : CIN - INDIANAPOLIS, IN 6010 CORPORATE WAY, INDIANAPOLIS, IN, 46278 USA

Otis Elevator Company is searching for a highly motivated Manager, Maintenance Field Operations to lead service operations activities in the branch. This individual will be responsible for day-to-day management of field staff, employee selection, field training and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction.

If you thrive in a fast-paced environment and are looking for an opportunity to develop your field operations career, then we have a great opportunity for you. We are seeking a motivated, top performing field operations professional to deliver high quality products / services that meet customer needs.

Job Responsibilities :

• Ensuring field employee safety
• Meeting with customers to ensure obligations and expectations are achieved
• Directing the performance of field maintenance and contractual service operations
• Conducting field education training with field workforce
• Maintaining customer quality assurance; emphasis on safety, managing the expenditure of labor and materials
• Improving efficiencies, managing route schedules and callback rates
• Providing technical support
• Authorizing repair orders and tracking completion
• Managing labor and material investments within budget
• Leading change to better efficiency and communication

Education :

2-year degree, plus 5 years' experience, or

4-year degree, plus 3 years' experience, or

High school diploma or equivalent, with a proven technical elevator background (i.e., apprentice, mechanic, adjustor, etc.).

Experience / Qualifications :

Experience with leading a team of technicians is preferred.

Elevator industry is desired, but not required.

Candidates must have excellent communication skills and leadership skills and be able to work in a highly team-oriented and dynamic environment.

Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities are a must.

Candidates must have strong computer and technology skills, business acumen and a passion for customer service.

Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2 elevator system, energy-saving ReGen drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .

Become a part of the Otis team and help us #Buildwhatsnext!

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