Manager, Loyalty Strategy

Home Depot; United States; Remote; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Manager for their Interconnected Strategy team. This role offers the chance to lead strategic projects that shape the future of online retail. You will leverage your expertise in market dynamics and competitive analysis to drive innovative solutions and enhance customer experiences. Collaborating with cross-functional teams, you will present insights to senior leadership and influence decision-making processes. If you have a passion for retail and a knack for strategic problem-solving, this opportunity is perfect for you.

Qualifications

• 4+ years of relevant work experience in retail/ecommerce or consulting.
• Strong analytical and presentation skills required.

Responsibilities

• Drive interconnected strategy and operational execution workstreams.
• Conduct competitive and market intelligence to identify opportunities.

Skills

Quantitative Analysis

Qualitative Analysis

Strategic Problem Solving

Presentation Skills

Interpersonal Skills

Leadership

Education

Bachelor's Degree

Master's Degree (MBA)

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Home Depot is the world’s #1 home improvement retailer with over $150B in annual sales. Over $20B of these sales come from our market-leading interconnected customer experiences, which combine cutting edge ecommerce capabilities with trusted value of our 2,000+ stores and 500,000+ associates.

Home Depot's Interconnected Experience is a key enabler of our ability to grow and gain market share in any macroeconomic environment. Delivering a best-in-world interconnected retail experience for Pros and Consumers is one of Home Depot’s top strategic priorities, requiring the establishment of clear strategic direction to support cross-functional alignment and organizational investment.

The Interconnected Strategy team is responsible for the development and execution of Home Depot’s overall interconnected and online business strategy. This includes identifying top opportunities based on market dynamics, developing efforts to address those opportunities, and ensuring adequate internal resourcing while building external relationships to support those efforts.

The Manager is a key member of the Interconnected Strategy team, leading discrete strategic projects or workstreams in larger projects, serving as a thought-partner throughout the online organization, and guiding the work of Analysts / Sr. Analysts. The Manager also creates materials and presentations to effectively communicate frameworks, problem framing, strategies, and insights to senior leaders.

By developing expertise in all elements of online retail (e.g., market and customer dynamics; competitive landscape; technology trends; category, pricing, social, and mobile strategies; interconnected and fulfillment operations), the Manager of Interconnected Strategy has the opportunity to influence change from within one of the world’s leading retailers.

Key Responsibilities:

• 10% - Competitive and Market Intelligence - Stay abreast of external developments (including innovations and strategies of notable competitive and non-competitive retailers) to identify opportunities and threats. Leverage internal/external research to develop insights/solutions, create compelling documents to communicate to executive audiences.
• 20% - Planning Process - Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders.
• 70% - Strategic Projects - Drive one or more interconnected strategy and operational execution workstreams.

Direct Manager/Direct Reports:

• This Position typically reports to the Sr. Manager or Director.
• This Position has 0 Direct Reports.

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be at least 18 years old.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Previous work experience in either world-class retail / ecommerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail / ecommerce businesses.
• MBA / Master’s degree.
• Minimum of 4+ years of relevant work experience.
• Strong skills in quantitative analysis, qualitative analysis and strategic problem solving.
• Strong presentation skills and ability to communicate effectively with senior leadership.
• Strong interpersonal skills.
• Ability to lead and manage cross-functionally.
• High degree of drive and personal ownership.
• Comfort with framing and addressing ambiguous challenges.
• High degree of confidentiality and professionalism.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 4

Preferred Years of Work Experience:

• 4

Minimum Leadership Experience:

• None.

Preferred Leadership Experience:

• None.

Certifications:

• None.

Competencies:

• Decision Quality
• Collaborates
• Drives Engagement
• Ensures Accountability
• Plans and Aligns
• Communicates Effectively
• Customer Focus