Customer Insights & Analytics Manager

Foot Locker EMEA; New York (NY); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Employee Discount

Healthcare

401(k)

Stock Purchase Plan

Tuition Reimbursement

Strong Company Culture

Job summary

Foot Locker is seeking a data‑driven analytics professional to illuminate customer journeys and loyalty program performance. You will own ROI analysis, forecast planning, and reporting to inform strategy across Foot Locker brands.

You’ll build dashboards and scale forecasting models, partnering with finance, marketing, and product teams to optimize acquisition, retention, and lifetime value.

Qualifications

• Bachelor’s degree in Business, Analytics, Economics or related quantitative field.
• 4–6+ years in business intelligence or marketing analytics.
• Experience in retail/eCommerce and loyalty programs is preferred.
• SQL proficiency and Excel/Google Sheets fluency.
• Experience with BI tools (Tableau/Looker/Power BI).
• Familiarity with CRM, loyalty data, and data warehouses.

Responsibilities

• Analyze customer behavior and journeys to uncover trends and opportunities.
• Own program ROI analysis, budgeting, and forecasting for loyalty.
• Build simple, scannable reports for leadership from a consumer lens.
• Translate complex data into clear, actionable insights.
• Develop forecasting models for campaigns and loyalty performance.
• Identify opportunities to evolve analytical capabilities as data matures.
• Collaborate with cross‑functional teams to improve acquisition and retention.

Skills

SQL

Excel/Sheets

Tableau/Power BI

CRM/Lifecycle

Loyalty Analytics

GA4/App Analytics

Python/R

Snowflake/BigQuery

A/B Testing

Multi-Channel Analytics

Data Visualization

Education

Bachelor’s degree in Business/Analytics

Tools

Tableau

Looker

Power BI

CRM platforms

GA4

Job description

Foot Locker is seeking a data‑driven analytics professional to illuminate customer journeys and loyalty program performance. You will own ROI analysis, forecast planning, and reporting to inform strategy across Foot Locker brands.

You’ll build dashboards and scale forecasting models, partnering with finance, marketing, and product teams to optimize acquisition, retention, and lifetime value.