Enable job alerts via email!

Manager Loyalty and Product Development

Plaza Premium Group

Southlake (TX)

On-site

USD 90,000 - 130,000

Full time

13 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading company in airport hospitality is seeking a Manager for Talent Acquisition specializing in Loyalty & Product Development. This role is essential for designing and managing loyalty programs while fostering strategic partnerships to drive customer retention and revenue growth. The ideal candidate will have a strong background in hospitality, project management, and customer experience enhancement.

Benefits

Medical insurance
Vision insurance
401(k)

Qualifications

  • 5+ years of experience in loyalty programs, product development, or partnerships.
  • Proven track record of launching and scaling loyalty programs.
  • Experience with customer segmentation strategies.

Responsibilities

  • Lead the strategy and execution of loyalty programs.
  • Identify and manage partnerships with airlines and travel platforms.
  • Develop targeted marketing campaigns for loyalty initiatives.

Skills

Project Management
Analytical Skills
Communication
Negotiation

Education

Bachelor’s degree in Marketing, Hospitality, Business
MBA

Tools

CRM
Data Platforms

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Plaza Premium Group

Manager, Talent Acquisition | North America

Manager, Loyalty & Product Development

Plaza Premium Group is the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that’s shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we’d love to have you on-board!

Position Summary:

The Manager – Loyalty & Product Development is responsible for leading the strategy, design, and execution of loyalty programs and product enhancements across our airport portfolio. This individual will identify and manage strategic partnerships, optimize guest loyalty initiatives, and launch innovative service offerings that enhance customer retention and drive revenue. The ideal candidate brings experience in loyalty ecosystems, cross-functional project leadership, and a passion for exceptional customer experience in a hospitality or travel environment.

Key Responsibilities:

Loyalty & Membership Strategy:

  • Design, launch, and manage a comprehensive loyalty program for lounge guests, tailored to different customer segments (e.g., frequent travelers, credit card partners, airlines).
  • Track and optimize program performance through data analytics, customer feedback, and ROI metrics.
  • Work cross-functionally with IT, Finance, and Operations to ensure seamless loyalty integration with POS systems and guest experience platforms.

Strategic Partnerships:

  • Identify, negotiate, and manage partnerships with airlines, credit card companies, travel platforms, and other relevant businesses.
  • Collaborate with business development and legal teams to structure and formalize agreements.
  • Serve as primary point of contact for key loyalty partners, ensuring mutual value and high-impact activations.
  • Product Development & Guest Experience:
  • Conceptualize and implement new lounge products/services based on market trends, customer insights, and competitor benchmarking.
  • Collaborate with culinary, operations, and design teams to pilot enhancements and drive innovation (e.g., premium add-ons, wellness offerings, personalized services).
  • Monitor guest satisfaction metrics and continuously improve loyalty-related touchpoints.

Marketing & Communications:

  • Develop targeted marketing campaigns to promote loyalty programs and partner offerings.
  • Oversee loyalty communications strategy including onboarding flows, reward notifications, and seasonal promotions.
  • Ensure all loyalty and product development initiatives align with brand standards and elevate guest perception.

Qualifications & Experience:

  • Bachelor’s degree in marketing, Hospitality, Business, or related field (MBA a plus).
  • 5+ years of experience in loyalty programs, product development, or partnerships within travel, hospitality, or airline industries.
  • Proven track record of launching and scaling loyalty programs or managing cross-sector partnerships.
  • Strong project management and analytical skills.
  • Excellent communication, negotiation, and stakeholder management abilities.
  • Experience with CRM, data platforms, and customer segmentation strategies.
Seniority level
  • Seniority level
    Mid-Senior level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Sales and Marketing
  • Industries
    Airlines and Aviation

Referrals increase your chances of interviewing at Plaza Premium Group by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified about new Product Development Manager jobs in Southlake, TX.

AWM, Marcus by Goldman Sachs, New Product Development, Product Management, Vice President, Richardson, TX
Senior Manager, EV Charging Product & Technology
Senior Manager, Product Management - Retail Media
Product Manager (Business Development & Sales)

Dallas, TX $150,000.00-$153,000.00 1 month ago

Staff Product Manager, Consumer Account Management
Software Engineering Manager - Digital Payments

Irving, TX $130,000.00-$190,000.00 1 month ago

Dallas, TX $83,000.00-$150,000.00 11 months ago

Dallas, TX $120,000.00-$200,000.00 11 months ago

Payments Product Manager Expert - Treasury Management

Grapevine, TX $88,000.00-$110,000.00 1 day ago

Dallas-Fort Worth Metroplex $115,000.00-$145,000.00 6 days ago

Assistant Manager - Product Quality Control (MLS)
Technology Product Owner/Manager Lead Analyst VP
Treasury Management Product Manager, Integrated Payment Solutions

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Senior Program Officer, Net Zero Climate Services (Food, Land, and Agriculture)

ZipRecruiter

Arlington

Remote

USD 95,000 - 105,000

2 days ago
Be an early applicant

Educational Consultant (Remote)

Davita Inc.

Denton

Remote

USD 70,000 - 100,000

-1 days ago
Be an early applicant

Sales Performance Manager

Ford Motor Company

Fort Worth

Remote

USD 90,000 - 120,000

Today
Be an early applicant

Director Customer Success (South Region) Remote-USA

Innovaccer Inc

Dallas

Remote

USD 120,000 - 160,000

Today
Be an early applicant

Clinical Education Specialist- Sterile Processing: Texas

STERIS Canada Corporation

Dallas

Remote

USD 90,000 - 110,000

Yesterday
Be an early applicant

Expert Quality Engineer - Remote

ZipRecruiter

Dallas

Remote

USD 90,000 - 130,000

Yesterday
Be an early applicant

Supplier Quality Engineer

AECOM

Fort Worth

Remote

USD 100,000 - 120,000

Yesterday
Be an early applicant

AI Training Data Acquisition Analyst

McAfee

Frisco

Remote

USD 63,000 - 105,000

Yesterday
Be an early applicant

Senior Casting Technology Engineer – Sand Castings

General Electric

Fort Worth

Remote

USD 111,000 - 187,000

Yesterday
Be an early applicant