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A leading company in airport hospitality is seeking a Manager for Talent Acquisition specializing in Loyalty & Product Development. This role is essential for designing and managing loyalty programs while fostering strategic partnerships to drive customer retention and revenue growth. The ideal candidate will have a strong background in hospitality, project management, and customer experience enhancement.
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Manager, Loyalty & Product Development
Plaza Premium Group is the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that’s shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we’d love to have you on-board!
Position Summary:
The Manager – Loyalty & Product Development is responsible for leading the strategy, design, and execution of loyalty programs and product enhancements across our airport portfolio. This individual will identify and manage strategic partnerships, optimize guest loyalty initiatives, and launch innovative service offerings that enhance customer retention and drive revenue. The ideal candidate brings experience in loyalty ecosystems, cross-functional project leadership, and a passion for exceptional customer experience in a hospitality or travel environment.
Key Responsibilities:
Loyalty & Membership Strategy:
Strategic Partnerships:
Marketing & Communications:
Qualifications & Experience:
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Medical insurance
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401(k)
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