Manager, Loss Control - Business Insurance

Farmers Group Inc.; Northern (KY); Hybrid; USD 95,000 - 160,000; Full time

Benefits offered by this job

Bonus Opportunity

401(k)

Medical

Vision

Health Savings and Flexible Spending

Job summary

Farmers is seeking a Manager, Loss Control - Business Insurance to lead loss control operations and ensure effective service delivery and vendor performance. The role collaborates with internal stakeholders to support regulatory compliance, operational efficiency, and customer outcomes.

Ideal candidates have 5+ years in commercial insurance loss control or related risk management, with prior people-management experience preferred.

Qualifications

• 5+ years of commercial insurance carrier experience across loss control, underwriting, or related risk management functions.
• Experience as a people manager preferred.
• Ability to lead/manage others with strong knowledge of loss control principles and risk assessment methodologies.

Responsibilities

• Leads, coaches, and develops a team responsible for loss control operations.
• Provides direction, sets performance expectations, supports professional development, and ensures alignment with goals and standards.
• Manages vendor relationships, including quality reviews, performance monitoring, service delivery, and adherence to standards.
• Oversees vendor invoicing, billing reconciliation, and issue resolution.
• Oversees day-to-day loss control operations, including service delivery and workflow management.
• Ensures consistent execution of loss control services to support customer satisfaction and loss results.

Skills

People management

Loss control knowledge

Risk assessment

Regulatory compliance

Job description

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Manager, Loss Control - Business Insurance

36412

We are Farmers – where ambition meets opportunity.

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

This position leads the execution and oversight of loss control operations, ensuring effective delivery of services, vendor performance, and alignment with business objectives. The role contributes to the development and continuous improvement of policies, programs, and operational practices. This role partners with internal stakeholders to support regulatory compliance, operational efficiency, and customer outcomes.

Essential Job Functions

• Leads, coaches, and develops a team responsible for loss control operations.


• Provides direction, sets performance expectations, supports professional development, and ensures alignment with organizational goals and service standards.


• Manages vendor relationships, including quality reviews, performance monitoring, service delivery, and adherence to established standards.


• Participates in vendor selection, pricing support, and contract administration.


• Oversees vendor invoicing, billing reconciliation, and issue resolution.


• Oversees day-to-day loss control operations, including service delivery, workflow management, and alignment with customer/agent expectations.


• Ensures consistent execution of loss control services to support customer satisfaction, retention, and loss results. Implements and maintains loss control policies, procedures, and programs for home office and field operations.


• Contributes to enhancements and ensures consistent application across assigned areas.


• Manages tracking and execution of state loss control regulatory requirements.


• Reviews regulatory developments, assesses operational impact, and supports compliance activities.


• Maintains working relationships with regulatory and industry organizations.


• Monitors quality, productivity, and service performance against established metrics.


• Prepares reports and provides insights to support operational improvements and decision-making.


• Manages assigned budget components, tracks expenditures, and supports financial oversight of vendor and operational costs.


• Oversees use of loss control systems and tools, identifies operational needs, and supports system enhancements and automation initiatives.


• Supports implementation and ongoing execution of loss prevention programs, products, and services.


• Assists in identifying customer needs and contributes to service improvements.


• Perform other duties as assigned.

Experience Requirements

• 5+ years of commercial insurance carrier experience across loss control, underwriting, or related risk management functions.


• Experience as a people manager preferred.

Additional Qualification

Ability to lead/manage others. Possesses strong product knowledge. Working knowledge of loss control principles, technical procedures, and risk assessment methodologies across property and casualty lines. Ability to apply engineering, safety, or risk management principles to evaluate exposures and recommend mitigation strategies. Working knowledge of applicable local, state, and federal codes and standards (example, fire, building, OSHA), with the ability to apply these in a practical business context. Ability to influence internal and/or external constituents. Experience partnering with underwriting, claims, and distribution partners to support risk selection and account management *Ability to represent the company with external constituents. Experience in vendor management and external service providers *Strong verbal communication and listening skills. Ability to translate technical risk concepts into clear, practical guidance for agents, customers, and underwriting partners. Demonstrated time management and priority setting skills.

Physical Actions

Job is performed in-person at a Farmers office or virtually at an approved alternative work location. The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Frequently sits for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category require rare, if any, travel.

• Farmers offers a competitive salary commensurate with experience, qualifications and location.


• o CA Only: $115,275 - $196,130


• o CO & ME:$108,375 - $169,070


• o HI/IL/MN/VT Only:$108,375 - $181,060


• o MA Only:$108,375 - $181,060


• o MD & VA:$108,375 - $181,060


• o DC/NJ/NY/OH Only: $108,375 - $196,130


• o Albany County, NY/Cleveland, OH: $115,275 - $169,070


• o WA Only: $108,375 - $205,750


• Bonus Opportunity (based on Company and Individual Performance)


• 401(k)


• Medical


• Vision


• Health Savings and Flexible Spending Accounts

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.