Manager, Loan Processing

SIRVA Inc.; United States; On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

FSA/HSA

Life & Disability Insurance

Paid Time Off

Volunteer Time Off

ID Theft Protection Plan

Job summary

Sirva Worldwide, Inc. is seeking a Manager, Loan Processing to lead policy, procedures, and disclosures for loan files. You will supervise a team, ensuring compliance and quality across internal and external communications, document handling, and vendor management.

The role emphasizes leadership, coaching, and driving operational excellence within a fast-paced mortgage environment. Strong collaboration with leadership and teams is required.

Qualifications

• Ability to work in a collaborative, fast paced environment.
• Highly motivated, goal oriented, with strong attention to detail and organizational skills.

Responsibilities

• Ensure all communications and processing activities meet company policies, procedures and regulatory requirements.
• Participate in regular audits by Compliance, Investors/Agencies, and provide responses as required.
• Collaborate with business line leaders to obtain feedback and provide coaching as necessary.
• Manage pipeline for direct reports to meet SLAs and KPIs, with deviations reported to the President.
• Develop cross-training programs and career development plans with milestones.
• Provide Business/System Analysts with detailed change requests for platform updates.

Skills

Collaborative environment

Detail oriented

Education

Bachelors degree preferred

High school diploma or equivalent

Job description

Position Summary

The processing manager is responsible for policies and procedures related to all internal and external communications, document collection and review from borrowers and applicable third parties, and delivery of applicable disclosures and appraisal requirements to ensure salability of originated loan files as well as maintaining all applicable regulatory and compliance documentation for credit, fraud, and applicable vendor management. As a people leader, the Manager will ensure support is provided as needed to all direct reports creating a culture of excellence and acting as a servant leader.

Functions And Responsibilities

% of Time

Description Of Duty

40%

• Ensure all communications and processing activities meet applicable company policies and procedures as well as regulatory requirements
• Participate in regular audits by Compliance, applicable Investors/Agencies, and provide responses as required for loan-level or system related activities
• Work with applicable business line leaders both internally and externally to obtain and deliver feedback and provide coaching as necessary.
• Pipeline management for all applicable direct reports to ensure service level agreements (SLAs) and applicable key performance indicators are met with deviations reported directly to the President
• Develop ongoing cross-training programs for all team members, including career development plans, with documented milestones to ensure coverage across departments
• Provide Business/System Analyst(s) with detailed requests as necessary for technology platform changes, including applicable business plans reflecting efficiency gains and/or cost savings as applicable.

40%

• Provide support to all direct and indirect reports as needed in day-to-day activities
• Hold monthly one on one conversations with direct and indirect reports to ensure proper development plans are in place and applicable steps are being taken; obtain and address feedback to ensure a culture of excellence
• Provide and document feedback with both direct and indirect reports.
• Work closely with the Mortgage Leadership Team to develop and execute on vision and strategy of business as applicable.

15%

• Manage monthly/quarterly and annual reporting of MI provider scorecards, credit provider usage, and targeted quality/remediation reporting to Compliance.
• Provide applicable monthly incentive (as applicable) calculations for direct reports to the Controller on-time for final approval from the President
• Work with assigned vendors for annual management review and ongoing feature additions for LOS platform and applicable integrations

5%

Training

• Complete all position skill sets presented in training program
• Complete quarterly and annual compliance courses

Qualifications And Preferred Skills

• Ability to work in a collaborative, fast paced environment.
• Highly motivated, goal oriented, with strong attention to detail and organizational skills.

Education and Certification Requirements

• Bachelors Degree preferred
• High school diploma or equivalent required.

At Sirva, We Are Committed To Fair And Transparent Compensation Practices. In Accordance With Applicable State And Federal Laws, We Provide The Following Salary Information For This Position

• Position Title: Manager, Loan Processing
• Salary Range: $80,000 - $105,000 USD
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

• Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.