Manager, Legal Operations Manager - Network Transactions

Capital One; New York (NY); Hybrid; USD 147,000 - 167,000; Full time

Job summary

Capital One is seeking an experienced process manager for its Global Payment Network Legal team. The role focuses on overseeing operations, supporting attorneys, and driving process improvements across complex transactions.

The candidate will develop documentation, playbooks, and data reports for senior leadership, while collaborating with cross-functional teams in a fast-paced environment. Hybrid work arrangement and competitive compensation are offered.

Qualifications

• Bachelor’s Degree or Military Experience.
• At least 3 years of experience in Process management.
• Experience leveraging Google Workspace and its embedded smart features (including Gemini and Workspace Studio) to optimize workflows, create team assets, and enhance overall operational efficiency.
• 1+ years of experience in a law firm OR legal department
• 1+ years of experience in financial services industry.

Responsibilities

• Oversee operations of the transaction team and support attorneys.
• Provide closing support and comment tracking for complex transactions.
• Manage multiple processes supporting operations and compliance with procedures.
• Develop and maintain formal process documentation including procedures and process flow diagrams.
• Track and resolve process breakdowns; identify opportunities to streamline and accelerate deals.
• Lead and own oversight of process improvement work and collaborate on larger initiatives.
• Collect data on transactions and reporting to senior leadership for transparency.
• Prepare standardized playbooks for commonly negotiated provisions, including fall back language.
• Assist with routine amendments and NDA negotiations.
• Identify business-oriented contract redlines to ensure consistent business responses.
• Identify issues that require Legal SME engagement and gather input.
• Create and maintain library of Legal SME feedback across deals.

Skills

Team player

Organizational skills

Multi-project management

Problem solving

Judgment

Growth mindset

People skills

Ownership

Time management

Communication

AI tools

Education

Bachelor’s Degree or Military Experience

Tools

Google Workspace

Gemini

Workspace Studio

Job description

The Capital One Legal Department is seeking an experienced and collaborative process manager to join our growing Global Payment Network Legal team. It is an opportunity to join an outstanding team at a Fortune 100 Company that is consistently voted one of the best places to work in the U.S.

About the Role

In this role, you will be primarily responsible for overseeing team operations and supporting a team of attorneys managing Global Payment Network transactions. This position will have responsibility for:

• Supporting attorneys in the management of complex transactions, including providing closing support and comment tracking
• Managing multiple processes in support of the transaction team’s operations and compliance with procedures
• Developing and maintaining formal process documentation including procedures and process flow diagrams
• Tracking and resolving process breakdowns; proactively identify opportunities to streamline and accelerate deals
• Leading and owning oversight of process improvement work and collaborating with teammates on larger initiatives
• Collecting data and information on transactions and the team’s compliance with processes and procedures and reporting on that data and information to provide transparency to senior leadership and executives
• Prepare standardized playbooks for commonly negotiated provisions, including developing “fall back” language
• Assist with routine amendments and NDA negotiations
• Identify business-oriented contract redlines such as obligations or covenants to ensure business responses are consistent and reflect operational processes
• Identify issues that require Legal SME engagement and gather Legal SME input
• Create and maintain library of Legal SME feedback where such feedback is relevant across deals to leverage existing advice and ensure advice is consistent

The successful candidate will have the following

• A demonstrated ability and willingness to work as a team player in a fast-paced environment, interacting with associates across departments and job levels
• Strong organizational skills with great attention to detail
• Ability to manage multiple projects and play an important supporting role in the context of larger transactions
• Problem solving mentality
• Excellent judgment with the ability to predict long-term consequences
• Growth mindset with an openness to new ideas, diverse perspectives, and unconventional solutions
• Strong people skills - we’re looking for someone who can build collegial and effective relationships with colleagues and clients
• Ownership mentality, thinking like an owner vs. an employee
• Solid time management skills with the ability to prioritize a significant volume of work and to manage multiple deadlines
• Excellent communication skills with the ability to influence others and write concisely
• Willingness to embrace and integrate AI tools into legal processes and automate workflows

Basic Qualifications

• Bachelor’s Degree or Military Experience
• At least 3 years of experience in Process management

Preferred Qualifications

• 4+ years of experience creating and executing contracting and negotiation strategies and processes
• Excellent organizational and time management skills
• Experience leveraging Google Workspace and its embedded smart features (including Gemini and Workspace Studio) to optimize workflows, create team assets, and enhance overall operational efficiency
• Proven ability to navigate ambiguity and establish structure within evolving operational environments
• 1+ years of experience in a law firm OR legal department
• 1+ years of experience in financial services industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is hybrid meaning associates spend 3 days per week in-person at one of our offices listed on this job posting.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• McLean, VA: $134,400 - $153,300 for Manager, Process Management
• New York, NY: $146,600 - $167,300 for Manager, Process Management
• Richmond, VA: $122,100 - $139,400 for Manager, Process Management
• Riverwoods, IL: $122,100 - $139,400 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).